# Users

This view is used to create new users and assign a number of properties to them.

## General user settings

Table 1. User details
Parameter | Explanation
Call number | Unique, internal call number of the user, which is specified in the internal numbering plan. This is the key and identification element of a user.
Name | Name of the user
PIN | User PIN. This is valid for all phones assigned to this user. Default value is ‘0000’. The PIN must be between 2 and 10 digits. The keylock PIN for SIP-DECT terminals is generated from the user PIN. If the user PIN has four or more number of digits, the keylock PIN copies the first four digits from the user PIN. If the user PIN has fewer than four digits, the keylock PIN appends 0 to the user PIN to make it of four digits. For example: User PIN: 1122334455, Keylock PIN: 1122 User PIN: 11, Keylock PIN: 1100 User PIN: 1122, Keylock PIN: 1122
Windows user name | User name of the user’s Microsoft Windows workstation. The Windows user name is used by various client applications and by Microsoft Exchange. Note: OIP synchronizses the Windows user name between OIP and communication server. This picture shows the synchronisation pattern. The full circle means that an input is available, the empty circle means that the input is empty. The direction of the arrow indicates the synchronisation direction. If OIP (and TWP) is/are deployed via the application card, the Windows user name is automatically entered in the user configuration of OIP (and TWP) client applications.
Use PIN instead of password | On the BluStar 8000i phone or on a BluStar client application log on with Windows user name and PIN instead of with Windows user name and password.
Password | Windows password. Used to log on to a BluStar 8000i phone or to a BluStar client application together with the Windows user name.
Password confirmation | Enter the password again.
E-mail address | E-mail address of the user It is used firstly as destination address for the notification on receipt of a voice message and, secondly, it is automatically entered in the configuration of this user’s OIP and TWP client applications, provided OIP and TWP are operated via the applications card.
User language | Select here the user language for the Self Service Portal and fax server. The user can change this at any time using the language setting in the Self Service Portal.

Table 2. User settings
Parameter | Explanation
Licence / Role | If you wish to set up this user for MiCollab, in the first options menu select a UCC licence and assign it a MiCollab role in the second options menu. You can find more information on how to set up MiCollab users here "BluStar / MiCollab".
Permission set | The permission set specifies a user’s permissions with regard to telephony features.
Route | The route uses the trunk group allocation to determine which network interface is used to route an outgoing call.
Cost centre | User’s charge counter.

## Terminals

Several phones or terminals can be assigned to a user. Lets you add a new phone or modify ones that have already been added. During this time you will automatically switch to the terminal view. You can assign a user at most 16 phones/terminals; at most 2 of them may be DECT wireless phones. The following phones/phone applications may be assigned only once to a user:

- Operator phone, PC attendant

- MiVoice 2380 IP IP softphone

- Mitel SIP-DECT cordless phone

## Multimedia

Here you can assign the user the right to use various OIP and TWP CTI applications. Except for the PC operator console setting the settings appear only if you configure an Mitel 470 communication server with integrated applications card. The settings are used to set up the integrated fax service and to preconfigure the OIP and TWP CTI servers integrated on the applications card with user-specific data. The settings are irrelevant if you use OIP and TWP servers discreetly and not via the applications card. The configuration is then made manually in each particular server application.

Table 3. BluStar
Parameter | Explanation
BluStar for PC | A BluStar for PC type terminal is automatically created and assigned to the user.
iPhone | A BluStar for iPhone type terminal is automatically created and assigned to the user.
iPad | A BluStar for iPad type terminal is automatically created and assigned to the user.
Android phone | A BluStar Android phone type terminal is automatically created and assigned to the user.
Android tablet | A BluStar Android tablet type terminal is automatically created and assigned to the user.
Video option | Select this option if you wish to use the BluStar softphone video functionality.
Note: To be able to store this setting, you must define the Windows user name and PIN or password in the user settings.

Table 4. Dialer application
Parameter | Explanation
Mitel Dialer | Enables the user to deploy the first party CTI application Mitel Dialer as desktop dial help. Enter the Windows user name and password/PIN. Activate the CSTA service before the user installs the application via SSP. The user logs on with the Windows user name and the PIN or user password (depending on the settings Use PIN instead of password). A licence is required to deploy Mitel Dialer.

Table 5. Operator application
Parameter | Explanation
Call center | The user can be set to a call center "Agent", an "Agent Supervisor" or a "Supervisor". The relevant settings in OIP are made automatically. A specific OIP license is required for a "call center agent".
PC operator console | Lets you assign the user an OIP operator console. You can make the assignment while setting up the OIP application on the computer. The relevant settings in OIP are made automatically. A specific OIP licence is required to deploy an operator console.

Table 6. Unified Communication and Collaboration
Parameter | Explanation
Microsoft Exchange mailbox (E-mail address or alias) | If you have integrated a Microsoft Exchange Server, you can enter the user's e-mail address here. You can also make this entry in OIP WebAdmin. OIP synchronises the postal address with the communication server. This picture shows the synchronisation pattern. The full circle means that an input is available, the empty circle means that the input is empty. The direction of the arrow indicates the synchronisation direction.
Setting in OIP WebAdmin: Synchronise e-mail address with postal address. | You can also define in OIP WebAdmin that OIP synchronises the user's e-mail address with the postal address. For this, follow the instruction in the OIP WebAdmin online help. Note: If you activate this option, the following user-specific entries are overwritten: The Email address in the communication server, the Business e-mail address in OIP and the postal address in the communication server and in OIP.
Rich Client CTI application (Mitel OfficeSuite) | The Mitel OfficeSuite is a user-friendly OIP CTI client that is ideally suited to a lively and work-intensive environment

Table 7. Fax mail box
Parameter Select here the user language | Explanation
Fax number | From the list box select a fax number for the user, providing you have set up the fax service integrated on the applications card and want to configure it for this user.
Cover page | Select here a fax cover page for the fax messages sent by this user.

Table 8. PC operator console
Parameter | Explanation
Call centre | The integrated OIP call centre offers flexible routing algorithms, skill-based agent groups and emergency routing. Define the role of the user here.
PC operator console | Lets you assign the user an OIP operator console. You can make the assignment while setting up the OIP application on the computer. The relevant settings in OIP are made automatically. A specific OIP licence is required to deploy an operator console.

## Voice mail

Allows you to assign a voice mailbox to any user.

Table 9. Voice mail settings
Parameter | Explanation
Voice mailbox | A voice mailbox is assigned to the user. No voice mailbox is assigned to the user.
Automatic call forwarding to voice mail | An incoming call is automatically forwarded to the user's voice mailbox if the user does not answer the call, is busy, rejects the call.
Forward call to last mailbox in the call forwarding chain | Last sentence completes (br59301) If the call forwarding chain begins with this user and ends on the voice mail system, the call is forwarded to the mailbox of the last user in the call forwarding chain. If the call forwarding chain begins with this user and ends on the voice mail system, the call is forwarded to the user’s mailbox. These settings can also be found in the Call destinations section.
E-mail notification | Newly recorded voice messages generate an e-mail to the user’s e-mail address, provided it is configured under the User heading, and also to the e-mail addresses entered under Notification destinations (message waiting indication via e-mail). Note: This function presupposes the Enterprise Voice Mail licence.
Additional notification destinations (comma separated e-mail addresses) | E-mail notifications are sent to the user’s e-mail address as standard. If the e-mail notifications are to be sent to other destinations, enter the e-mail addresses here. Separate the individual e-mail addresses with a comma.
Attach voice message | An audio file with the recorded voice message is also sent as an e-mail attachment. Note: If the size of the audio file exceeds the maximum size specified, it is not sent along too. You can set the maximum size under Configuration/IP network/SMTP Server. Audio files are only sent along if the G.711 codec is set.
Delete voice message after sending | Deletes the voice message from the phone and the system after the successful email transmission. hint: MiVoice Office 400 verifies that the email can sent to the SMTP server. MiVoice 400 does not validate if SMTP server has delivered the email to the receiver. Make sure that the receiver email address is valid and can receive emails from MiVoice Office 400. Voice message is kept in the system in accordant with the settings under Configuration > Services > Voice mail > General (Retention period field)
You can set up the e-mail service under Configuration / IP network.

## Call recording

A user can record an internal or external conversation, with the necessary rights. The recorded data are stored as wave file (in G.711 format) and sent to one or more e-mail addresses. Once they have been sent, wave files are deleted on the communication server.

Note:

Conversation recording may violate existing data protection regulations in your country, or may only be allowed on certain conditions. Notify your correspondent in advance if you wish to use the conversation-recording function.

The maximum recording time for each wave file depends on the configuration of the parameter Maximum e-mail size [Mbyte] with SMTP server. The setting 2 MByte corresponds to approximately 2 minutes recording time. The recording time increases by approx. 2 minutes for each additional MByte. If the maximum recording time is reached, the system stops recording and sends a wave file to the defined e-mail address(es). At the same time the system automatically starts a new recording and stores it in a second wave file, etc. This way no conversation information is lost, and recordings overlap each other by about 2 seconds.

The following conditions must be fulfilled before a user can start recording a conversation:

- The SMTP server is configured in the system configuration.

- A valid e-mail sender address for the SMTP server has to be defined in the system configuration.

- At least one e-mail address is configured at the user's.

- The user is assigned a permission set, on which the authorisation for Conversation recording is set to Manual. (If authorisation is set to Automatic, conversation recording cannot be started manually).

- The Enterprise Voice Mail licence is available and at least one audio channel is available for conversation recording.

- Internal DECT-DECT connections cannot be recorded.

- If the recording is made on an IP or SIP phone, additional VOIP channels may sometimes be required to convert voice data.

Table 10. E-mail destinations for call recordings
Parameter | Explanation
Send call recordings to user | Each recorded conversation is sent as an e-mail wav attachment to the user's e-mail address. If no e-mail address is recorded for the user, the e-mail is not sent.
Send call recordings to the following recipients (comma separated) | Each recorded conversation is sent as an e-mail wav attachment to the e-mail addresses listed here. List the e-mail addresses, separated by commas.

## Call forwarding

Here you can see also directly modify a user's current, activated call forwarding operations.

Table 11. Active
Parameter | Explanation
Call forwarding type | Call forwarding type.
Call forwarding destination | Call number of the user to which the call is being forwarded.
Name | Name of the user to which the call is being forwarded (destination user).

## Presence and personal call routing

Presence Profiles

The presence profiles allow a user to manage his incoming calls individually, taking his presence status into account. When he leaves his workstation for example, he can activate the presence profile provided for absences.

When activated, the presence profile can either activate a CFU, select one of the predefined personal call routings, or both.

The presence profiles contain action commands that are executed when activated.

Here you can configure the presence profiles. A presence profile can also be activated directly.

Table 12. Presence profiles
Parameter | Explanation
Active (option button) | Activates a presence profile
Description | Lets you enter an additional text to be displayed to the caller. Example: If you add the text "On holiday until the end of the week" to the absence profile, the internal caller will see the following status message on his phone: "Absent - On holiday until the end of the week". The text can also be entered and edited on the phone by the user himself.
Action | Lets you define the routing response for an active presence profile: No profile specific actions: A call is routed in accordance with the user settings. Call forwarding: A call is routed to the defined forwarding destination. Personal call routing: A call is signalled in accordance with the selected personal call routing. Personal call routing and call forwarding: A call is signalled in accordance with the selected personal call routing. The call is also forwarded to the defined call destination.
Int./Ext. | You can configure two call destinations: Int: This call destination is used for internal, incoming calls. Ext: This call destination is used for external, incoming calls. Note: This configuration is only possible via WebAdmin or Self Service Portal, but not via a terminal. Only one call forwarding operation is visible on the terminal. If both call destinations are configured, the destination for external calls is displayed on the terminal.
Call forwarding / Destination number | You can forward calls to the voice mail system or to another user. You can choose between call forwarding unconditional (CFU) or call forwarding on no reply (CFNR).
Personal call routing | Here you can select one of the five possible personal call routings. You configure them in the next configuration section.
Voice mail greeting | Here you define which voice mail greeting is to be activated: No profile specific actions: The greeting used is the one currently set with the user. Absence information: The caller obtains predefined, non-modifiable absence information. It also contains a date and time indication, providing the user has entered this information via his system phone. Global greeting: The caller is played the global greeting. Personal greeting 1...3: The caller obtains one of the personal greetings (this setting is provided only if personal greetings have been set up for this particular user).

Personal call routing:

Personal call routing lets you specify which phones assigned to the user should ring with incoming calls.

Here you can configure the five available personal call routings. You can also select which profile should currently be activated:

- Use the check boxes to select for each personal call routing the phones that should ring ().

- The text fields let you specify a name for the personal call routings, e.g. “Office”, “Home office”, “Silence”, “On the move”. The text can also be entered and edited on the phone by the user himself.

- The option button is used to activate one of the personal call routings. The personal call routing can also be entered and edited on the phone by the user himself.

## Other settings

A user can use the menu prompting on his system phone or function codes #/* to protect himself from other users using telephony features on him. Lets you set the defaults.

Table 13. Protections
Parameter | Explanation
Protection against call waiting | Call waiting on this user is not possible.
Protection against intrusion | Intrusion on this user is not possible.
Silent intrusion protection | Silent intrusion (intrusion without prior announcement) on this user is not possible. Note: Call intrusion protection and Silent intrusion protection are separate features.
Call forwarding protection | No CFUs can made to this user.
Call forwarding for another user protection | Call forwarding for another user can not be made.
Announcement protection | No Announcements can made to this user.

Table 14. Charging
Parameter | Explanation
Journal | Entering the connection data of outgoing calls and issuing to a configured interface after the call is finished.

## Adding a phone to the user

1. Click on the user where a phone should be added.

2. Click in the Terminals section on the Add button.

   The phone list box appears.

3. From the list select the phone you want to assign to the user and click the Select button.

   The selected phone is added.

4. Configure the personal call routing for this phone.

## Removing a phone from the user

1. Click on the user where a phone should be deleted.

2. Click in the Terminals section on the recycle bin icon to the left near the phone to be deleted.

3. Confirm the safety prompt in the dialogue box with OK.

   The phone is removed from this user (and can now be added to another user).

## Configuring the personal call routing

1. Give the five available possibilities for personal call routing an indicative name. To do so click the name field and overwrite the default standard names.

2. Specify for each phone the personal call routing for which calls are to be offered to the phone by clicking the check boxes you want

3. Click one by one the name fields of the five available possibilities for personal call routing.

See also...

"Permission set"

"Editing the route"

"Authorization profiles"

Diagram showing the creation of outgoing calling line identification presentation (CLIP) - Part 1 "Diagram showing the creation of outgoing calling line identification presentation (CLIP) - Part 1"

Diagram showing the creation of outgoing calling line identification presentation (CLIP) - Part 2 "Diagram showing the creation of outgoing calling line identification presentation (CLIP) - Part 2"

Parent topic: User administration
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