# Key configuration

Here you can specify the function of the configurable keys.

The configurable key types available differ depending on the system phone.

Table 1. Configurable key types
ID | Designation
F | Foxkeys / softkeys; quickly accessible, interactive, display-controlled keys
C1 | Presence key (MiVoice 5300/MiVoice 5300 IP) / Charge contact (DECT wireless phones) / Configurable keys (Mitel 6700 SIP/Mitel 6800 SIP)
H | Configurable keys of DECT wireless phones (hot keys) or MitelSIP phones
S, T | Configurable keys on the corded terminals
A, B, C | Configurable keys on the expansion keypads in Position A, B or C

The key mode is used to specify the function of a configurable key.

Table 2. Key mode of configuration keys
Key mode | Designation | Explanation
Call number | Number key | Configurable with any one or two call numbers and the relevant names
Function | Function key | Storing a key with a function
Team/ Busy lamp field | Team key / Busy lamp field key | Operating calls to another user
KT line | Line key | Line key for key telephones and attendant consoles.
Operator | Line key | Line key on operator console
KT line | Personal line | Personal call key on operator console and key telephone. Note: You can only set up a personal line if you have configured a key as KT line or as Operator. It is also deleted again automatically when the last KT line or Operator key is deleted.
Room | Room key | Room key on reception phone

notes:

- A phone becomes a key telephone if you configure a key as a KT.
- A Mitel 6869 SIP, Mitel 6873 SIP, Mitel 6930 SIP or Mitel 6940 SIP phone becomes a operator phone if you configure a soft key as operator key. To be able to do so, you must activate the corresponding option in the assigned permission set.
- A MiVoice 5380/ 5380 IP phone becomes a operator phone if you configure a key on the MiVoice M535 expansion key module as operator console.
- A Mitel 6873 SIP or Mitel 6940 SIP phone becomes a reception phone if you configure a key as room key. To be able to do so, you must activate the corresponding option in the assigned permission set.
- A MiVoice 5380 / 5380 IP phone becomes a reception phone if you configure a key on the MiVoice M535 expansion key module as room. To display the reception menu, you must activate the corresponding option in the assigned permission set.
- Not all key types can be configured on all system phones and only certain system phones can be used as key telephone, operator phone or reception phone (see the table below).
- Key configuration for Charging contact and Hotkeys is supported only on Mitel SIP DECT and Mitel TDM DECT phones. Mitel 612 DECT phone does not support side-key, which is normally used for the Hotkey, but another key can be configured with the "Hotkey" function.

Table 3. Configuration keys of the system phones
Key mode | MiVoice 5300 | MiVoice 2380 IP MiVoice 1560 | Mitel 600 DECT Office135 Office160 | Mitel 6700 SIP Mitel 6800 SIP Mitel 6900 SIP | Office 10 Office 25 | Office 35 Office45
--- | --- | --- | --- | --- | --- | ---
Call number |  |  |  |  |  |
Function |  |  |  |  |  |
Team/ Busy lamp field | 1 |  | – | 2 | – |
KT line | 3 |  | – |  | – |
Operator console | MiVoice 5380+ MiVoice M535 only | MiVoice 1560 only | – | Mitel 6869 SIP Mitel 6873 SIP Mitel 6930 SIP Mitel 6940 SIP only | – | Office 45 only
Room | MiVoice 5380+ MiVoice M535 only | – | – | Mitel 6873 SIP Mitel 6940 SIP only | – | –

## Function keys

Function keys are configurable keys which you can seize with a function. A large choice of predefined functions is available. You can also write your own functions using function commands and function codes (select configurable function). The function commands are listed here:

Table 4. The following function commands are available:
“A” | Seize line with maximum priority
“I” | Seize line
"H" | Seize line in hands-free mode
“X” | Disconnect
“P” | Pause 1 second before next action
“Lxx” | Seize line xx (line keys)
“N” | Enter call number keyed in during call preparation
“.” | Control key function (up-circuit PBX)
“Z” | Activate/deactivate DTMF mode (tone dialling)
“R” | Use call number last dialled
“Y” | Clear down connection and reseize line

Table 5. Examples of how to formulation a function:
“IR” | Seize line (“I”), Dial last dialled call number (“R”)
“I201” | Seize line (“I”) and dial call number 201
“I*21201X” | Seize line (“I”), Activate call forwarding (“*21”) to call number 201, Clear down connection (“X”)

## KT line

Table 6. KT line for MiVoice 5380 5380 IP, MiVoice 5370 / 5370\ IP, Office45/45 pro and Office35
Parameter | Explanation
Name | KT line key name
Personal line (S1, A1, ..) | If you set up a KT line key, your personal line is also stored on a configurable key. You can choose the key you want here.
Call distribution element | Connect the KT line key with the KT line you want. Each KT line belongs to a call distribution element with the KT call destination (or combinations of them)
Priority | A call distribution element with the destination KT line makes available several KT lines which are prioritised among each other. An incoming call is first presented on the KT line with priority 1. If it is busy, the call is sent to the next KT line with a lower priority level, etc. Link the KT key to a KT line with a specific priority level here and, thus, define the order of priority in which an incoming call will be offered.
Ring delay | Delay of acoustic signalling of incoming calls via this KT line key.
Melody | Ring melody for incoming calls via this KT line key.
Speed | Ring speed for incoming calls via this KT line key.
Incoming seize | Key: Take call with the line key. Handset: Take call by lifting the handset. Automatic hands-free: The call is automatically taken and the phone is in hands-free mode.
Incoming priority | This setting is relevant if you have configured several line keys, if you have chosen Handset or Automatic hands-free as seizure type, and if an incoming call is signalled on several line keys. You thus determine the line key that will be occupied if the user lifts the handset.
Outgoing barred | An outgoing call cannot be made with this KT line key. An outgoing call can be made directly via this KT line key (without dialling the exchange access prefix) if a route has been defined in the call distribution element in the key telephone section (KT route). If this is not the case, the KT line will respond like an ordinary internal line. This means the user has to dial an exchange access prefix to be able to dial out to the public network. The route is then determined by the Route setting in the user configuration.
Outgoing seize | Key: Seize this KT line by pressing the KT line key. Handset: Seize this KT line by lifting the handset.
Seize priority | This setting is relevant if you have configured several line keys and if you have chosen the seize type Handset or Automatic hands-free. You thus determine the line key that will be occupied if the user lifts the handset.
Call list: | Display incoming calls on the call list. Do not display incoming calls on the call list.
Terminating KT line | Only one line key can be connected to this KT line. Call forwarding is implemented on this key. Several line keys can be connected to this KT line. Call forwarding is not implemented on this key. Note: If the parameter Allow call forwarding on terminating KT lines of the assigned user is set, the call forwarding will be executed in any case.
Locked | Key cannot be configured on the phone.

Table 7. KT line with Mitel 6700 SIP / 6800 SIP
Parameter | Explanation
Line type | Personal line: Set this line so you can receive personal calls. KT line:When the line key is assigned to a call distribution element, the line key receives its own call number on which an external or internal call can take place. One or more phones can be connected to this KT line. Calls going out via this line key are routed via the route entered in the CDE configuration under Route.
Name | KT line key name
Line number | Assign the KT line key to a line number.
Call distribution element | Connect the KT line key with the KT line you want. Each KT line belongs to a call distribution element with the KT call destination (or combinations of them)
Priority | A call distribution element with the destination KT linemakes available several KT lines which are prioritised among each other. An incoming call is first presented on the KT line with priority 1. If it is busy, the call is sent to the next KT line with a lower priority level, etc. Link the KT key to a KT line with a specific priority level here and, thus, define the order of priority in which an incoming call will be offered.
Outgoing barred | An outgoing call cannot be made with this KT line key. An outgoing call can be made directly via this KT line key (without dialling the exchange access prefix) if a route has been defined in the call distribution element in the key telephone section (KT route). If this is not the case, the KT line will respond like an ordinary internal line. This means the user has to dial an exchange access prefix to be able to dial out to the public network. The route is then determined by the Route setting in the user configuration.
Call list: | Display incoming calls on the call list. Do not display incoming calls on the call list.
Melody | Ring melody for incoming calls via this KT line key. Global: Uses the ring melody set on the phone. Silence: Only optical signals, no acoustic ring signal. 1...x: Select one of the x ring melodies (x depends on terminal type).
Terminating KT line | Only one line key can be connected to this KT line. Call forwarding is implemented on this key. Several line keys can be connected to this KT line. Call forwarding is not implemented on this key. Note: If the parameter Allow call forwarding on terminating KT lines of the assigned user is set, the call forwarding will be executed in any case.
Locked | Key cannot be configured via Self Service Portal.

## Busy lamp field

Table 8. Busy lamp field with Mitel 6800 SIP
Parameter | Explanation
Call number | Assign the busy lamp field key an internal call number from the list.
Name | Name of the busy lamp field key
Ring type | Silence: A call on this busy lamp field key is continuously but only optically signalled. Single ring: a call on this busy lamp field key is signalled both optically (continuously) and acoustically (with a single ring). Periodic ring: a call on this busy lamp field key is signalled both optically (continuously) and acoustically (with periodic ring).
Low volume | A call on this busy lamp field key is signalled with an attenuated ring, compared to the ring volume currently defined on the phone. The attenuation level can be configured with the parameter Busy lamp field: Ring attenuation for each phone. Note: Parameter is only displayed for Call type = Single ring.
Ring with delay | A call on this busy lamp field key is only acoustically signalled after a certain period of delay. The delay can be configured with the parameter Busy lamp field: Ring with delay for each phone. Note: Parameter is not displayed for Call type = Idle.
Ring in call too | During a conversation, a call to this busy lamp field key is not only optically but also acoustically displayed. Note: Parameter is not displayed for Call type = Idle.
Barred | Key cannot be configured via Self Service Portal.

Table 9. Busy lamp field with Mitel 6700 SIP
Parameter | Explanation
Call number | Assign the busy lamp field key an internal call number from the list.
Name | Name of the busy lamp field key
Ringing melody | Assign this busy lamp field key one of the five ring melodies or select Ringing tone. The call is always optically signalled.
Barred | Key cannot be configured via Self Service Portal.

## Configuring keys

To configure a key, select the phone's edit view and either click the key you want on the diagram or the key abbreviation on the key list.

## Copying the key configuration of a single key

You can copy a configured key to a key of the same or another phone. To do so proceed as follows:

1. Choose the phone from which you wish to copy a key configuration.

2. Click the corresponding line of a key at the extreme right side on the Copy symbol.

3. Add the configuration to another key of the same phone or another phone, with Add.

notes:

- Function keys, team keys and busy display field keys can only be copied to other phones if they are using the same terminal interface. Exception: Function keys and team keys can also be copied among the MiVoice 5300, MiVoice 5300 IP, Mitel 600 DECT, MiVoice 2380 IPphones as well as certain older office phones, provided the destination phone supports the key type.
- Certain key types (such as line keys) cannot be copied. The Copy and Add symbols are not displayed for these keys.

## Copying the key configuration of all keys to another phone

To copy the key configuration of all keys on a phone to the same type of phone, proceed as follows:

1. Choose the phone whose key configuration you wish to transfer.

2. Click the Copy button on the top left side.

   All opened, similar phones are displayed. Checkboxes are visible on the left side.

3. Tick the boxes of the phones to which you want to copy the key configuration, then click the Apply button.

   The key configuration of all keys is copied.

Note:

The key configuration of expansion key modules are only copied if they are available on the destination phones in the same order and if they are of the same type.

## Printing out label strips

Proceed as follows to print out one or more phone labels for the keypads:

1. Change to the Phone labels view.

2. Using the filter and by selecting a terminal interface, reduce the list of terminals if necessary.

3. Choose the background colour of the phone label.

4. Select at least one terminal.

5. Click the Generate PDF button.

   The labelling fields of all the selected terminals are stored in a PDF file.

6. Print out the PDF on your printer.

notes:

Choose the following printer settings for the labelling strips:

- Do not scale PDF for printing.
- Page adjustment None

## Updating key configuration in the phone

This section only applies to analogue Mitel 6700 Analogue phones.

The phone must be connected during configuration so the key configuration can be stored on the phone immediately. If not, you can load the key configuration on the phone after connecting the phone, by clicking Update key configuration on phone.

To load the key configuration on all connected Mitel 6700 Analogue series phones, click Update key configuration for all Mitel 6700 Analogue phones.

To load the key configuration stored in the WebAdmin from the connected phone, dial the function code *#53.

Parent topic: Putting telephones and terminals into operation
1 except MiVoice 5360
2 except Mitel 6863 SIP
3 except MiVoice 5360
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