# Auto attendant announcement

Operator announcements can be used for callers waiting in a queue and also for other purposes.

An operator announcement is comprised of between one and ten sequences. An action is assigned to each sequence. Depending on the type of action, a mailbox, call number or the duration can be entered.

Table 1. Settings
Parameter | Description
Action | Select one of the available actions here Actions.
Mailbox | For the Deflect to mailbox action, select the mailbox of an existing user from the list. Note: Only those users where a mailbox is assigned are displayed.
Call number | For the Deflect to call number action, enter here the internal or external call number. Further information can be found under Deflect to call number.
Duration | Enter here the duration in seconds for how long audio is fed to the caller.

Table 2. Actions
Parameter | Description
External audio source | Plays audio from the external audio source.
Internal audio source | Internal audio source: Plays the internal audio file you selected in the configuration of music on hold (Services / Music on hold view).
Ring back tone | The ordinary ring back tone is played.
Silence | The user hears nothing.
Hold tone | A periodically recurring dual tone. Enter the Duration in seconds for each of the above actions.
Position in queue information | The user is played a system text indicating their current position in the queue.
Deflect to mailbox (with greeting) | The call is transferred to the user mailbox number entered in the field Mailbox. The mailbox’s active greeting is played back directly. This announcement only makes sense as the last sequence, as the announcement is then exited. Further information can be found under Deflect to call number.
Deflect to mailbox (without greeting) | The call is transferred to the user mailbox number entered in the field Mailbox. The activated mailbox greeting is not played back. This announcement only makes sense as the last sequence, as the announcement is then exited. Further information can be found under Deflect to mailbox (with greeting).
Deflect to call number | The call is transferred to the call number entered in the field Call number. This announcement only makes sense as the last sequence, as the announcement is then exited. Further information can be found under Deflect to call number.
Leave a message | The caller can leave a voice message on the active mailbox after a prompt tone. This announcement only makes sense as the last sequence, as the announcement is then exited. Further information can be found under Leave a message.

Parent topic: Auto attendant
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