# User accounts

Access to the Hospitality Manager application and to the WebAdmin for Hospitality administrators is via a user account.

The WebAdmin administrator must set up user accounts. As Hospitality administrator you have access to all user accounts which your WebAdmin administrator has assigned to the authorisation profile Receptionist or Hospitality administrator. You can edit the user name and password and view the access logs. However, you may neither create nor delete a user account.

Table 1. User account
Parameter | Explanation
User name | Note the following rules when creating a user name: A user name must have between 1 and 25 characters. User name and Password have to be different A password is not case-sensitive. The following special characters are permitted: ?, <, >, -, +, *, #, =, as well as full stop, comma and space. Umlauts (e.g. ä, ö, ü) and diacritical marks (e.g. é, à, â) are not permitted. Each user name is unique throughout the system.
Password | Note the following rules when creating a password: A password must consist of a minimum of 8 and a maximum of 255 characters. Unlike the user names, the passwords are case sensitive. The password must contain at least one uppercase letter A - Z. The password must contain at least one lowercase letter a - z. The password must contain at least one digit 0 - 9. The password must contain at least one of the following special characters:?, <, >, -, +, *, #, =, full stop, comma and space. German umlauts (e.g. ä, ö, ü) and other diacritical characters (e.g. é, à, â) are not permitted. The default password password is not permitted. The password must not be the same as the user name. It is not allowed to use the last 4 historic passwords.
Full name | Optional entry
Description | Optional entry
User account available | The user account is enabled. The user account is locked. Contact the WebAdmin administrator.
Authorization profile | Hospitality administrator: Gives access to all views used to set up the Hospitality Manager and the reception menu of a reception phone and to define its default values. Moreover, the Hospitality Manager can be started with a link. Receptionist: The Hospitality Manager is opened directly in case of access with this authorisation level.

## Failed access attempts

Any user wanting to log in is prompted for the user name and password (access data). If the access data entered is invalid, access is denied and a log entry is created. After 15 successive failed attempts to log in, the user account is locked for 60 minutes and the teleworker account is locked for 30 minutes. After this, these accounts are automatically unlocked and do not need an administrator to unlock them.

Parent topic: Hospitality and hotel solution
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