# Voice mail - general

Here you can enter the system-wide voice mail settings for voice messages. You see the configured voice mail mode, the storage capacity currently used, and the total storage capacity for the Voice Mail System. You can also load global greetings and languages for the Audio Guide.

Table 1. Voice messages
Parameter | Description
Global greeting name | You can add the global greeting with the name of your choice here.
Min. recording capacity before overflow (s) | Each mailbox can be assigned a maximum storage capacity in seconds for voice messages. If the free memory space available on a mailbox drops below this value, the system switches over to the overflow greeting. After the overflow greeting a caller cannot leave any voice messages. The overflow greeting is the same for all mailbox users. notes: The overflow greeting remains active until memory space is created again by deleting voice messages or greetings. The overflow greeting is also activated in cases where the total voice memory capacity of the voice mail system is used up.
No saving for messages shorter than (s) | Minimum length in seconds of a voice message for it to be stored.
Retention period for new messages (s) | Older voice messages that have not yet been played back are automatically deleted once the configured time period (days) has expired. The set value is also valid for voice messages that have been retrieved if the parameter Retention period for listened messages is blank.
Retention period for listened messages (days) | Older voice messages that have been played back are automatically deleted once the configured time period (days) has expired. The storage time begins on the day on which the voice message is first retrieved, not on the day on which it was spoken.

## DSP configuration

The operating mode for the voice mail system is displayed here. You can configure the parameter in the Media resources view.

Note for Mitel 415/430:

If the Voice mail mode parameter is set to Expanded (G.729 only)

Parent topic: Voice mail administration
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