# The MiVoice Office 400 hospitality and hotel solution

The hospitality and hotel solution includes a reception application for smaller hotels, guest houses, care homes, retirement homes and other accommodation. For larger-scale businesses with their own reception solutions, the implemented PMS interface offers a seamless connection to the communication server through the FIAS protocols.

Depending on the size of the establishment, various applications and interfaces can be used to operate the functions:

## Configuration and user interfaces

The hospitality and hotel solution can be configured as a hospitality administrator using WebAdmin access.

Operators in the reception area have both the web-based Hospitality Manager and the reception phone at their disposal.

There are a range of "Function codes and services" operating aids available to maintenance and cleaning staff.

The hospitality and hotel solution can be integrated into a property management system (PMS) via the integrated PMS interface with FIAS protocol.

## Features

Check-in/Check-out:

- Check-in/Check-out for individual guest rooms

- Check-in/Check-out for groups

- Static or dynamic DDI allocation

Configuration and maintenance:

- Cleaning status of rooms with maintenance notices

- Set up a hotline and a surcharge calculator for each room

- Hospitality Configuration Assistant in WebAdmin

- Personal authorisation profile for hospitality administrator access in WebAdmin

- */# function code for the maintenance staff to change the room status, leave maintenance notices or book out minibar items.

Room settings:

- Barring room-to-room traffic

- Display and management of the room status

- Assignable permission sets depending on room status

- Wake-up service and notification service

- Set up a hotline and a surcharge calculator for each room

Charges:

- Print and reset call charges

- Editable HTML and TXT templates for call charge invoices

- Monthly invoice for call charge invoices by e-mail

## Smaller establishments up to 20 rooms

- Functions operated using the reception phone.

- Cost-effective solution with intuitive user interface.

- No licence required

- See also the corresponding user's guide.

## Smaller establishments up to 100 rooms

- Functions operated by the receptionist using the web-based Hospitality Manager application integrated in the communication server (no installation required).

- Up to 5 parallel receptionists are possible.

- At-a-glance display and enhanced functionality.

- Templates for creating customized call charge invoices.

- Online Help available.

- One licence (per communication system) is required for operation.

## Smaller establishments up to 400 rooms

- Functions operated using the external application of a Property Management System.

- PMS interface to connect the Property Management System via the commercially available FIAS (Fidelio Interface Application Specification) protocol.

- The use of the PMS interface is subject to a licence (for each communication system and for each room).

Parent topic: Product information
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