# Emergency service support

In MiVoice Office 400 two different emergency call features are implemented. Dependant of the type of the dialled emergency number the behaviour of the system is completely different:

- Emergency numbers defined in the internal numbering plan. When an emergency number of the internal numbering plan is dialled, one of the three call numbers of a certain emergency destination (assigned at the node) is called, based on the switch position of the assigned switch group. If an emergency destination is assigned to a terminal, these emergency destinations have priority.

- Public emergency numbers defined in the public emergency call list. If one of these numbers are called, specific actions are executed: The location of the caller is sent to the provider, an emergency response team is informed, alarms are issued and logs are updated. This feature is called emergency service support.

In this focus topic only the second feature (emergency service support) is described.

Available topics

Introduction

Configuring the system for the emergency service support

Determining the location of the caller

Informing the emergency response team

Parent topic: Hospitality voice mail features
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