# Call charges - general

The general settings for the charge counter are to be found here.

Table 1. General
Parameter | Explanation
Currency | Enter here the currency to be displayed on the call charge logs.
Charge value | Enter here the multiplier factor used in analogue network interfaces to convert the charge pulses sent by the provider to the current pulse value.
Rounding up | Increment of the rounding-off levels. Rounds a charge off to the next level. Example: If set to 0.1 (standard), then the charge is rounded off from 1.23 to 1.3. If set to 0.2, then the charge is rounded off from 1.23 to 1.4.
Exchange rate | Enter here the current exchange rate if you wish to administer the call charges in a currency other than the one used by the provider for his call charge information in digital network interfaces.
Private data protection | The last 4 digits of the listed private call numbers are replaced by crosses.
Business data protection | The last 4 digits of the listed business call numbers are replaced by crosses.
Number of cost centre digits (dynamic allocation) | The call charges for individual calls can also be charged to external cost centres. External cost centres must have a two to nine-digit number. They are entered in a data field of an output format and can be analysed using a call data application.
Charge transfer | This parameter determines whom the charges for an internal call is charged to. Situation: User A is making an outside call. After a while he hands the call over to user B. Already incurred charges and the next charges are charged to User B. Already incurred charges are charged to User A, and the next charges to User B. Note: For an operator console, all charges are always charged to User B regardless of the parameter settings.
Charge recall standard (s) | By activating a charge recall, user A can transfer an exchange line to an internal user B who does not have an exchange authorisation. At the end of the external call, User B has the possibility to make one or more external calls. For this he must occupy the line again before the call recall to User A takes place. Here you can set the time [0s...120s] before this call recall takes place. The call recall takes place immediately at the value 0s. The time for standard users and cabin users can be set separately (Parameter Connection in user settings).
Charge recall phone booth (s)
Digit barrier if buffer is full | If for whatever reason the printer cannot print or the PC cannot receive data, the next calls are stored internally in the communication server. After that, the selected digit barring (e.g. emergency digit barring) becomes active. Then only the numbers enabled by the digit barring can be dialled.
ICL number for unassigned calls | If an incoming call cannot be assigned, it is assigned as ICL number.
Auto attendant destination as user number | If an incoming call is routed via Auto Attendant, the user number is recorded in a Call Data Record (CDR). For example: An external call (Caller A) is coming in and routed to an internal User B, which is forwarded to Auto Attendant (that is, Call Forwarding Unconditionally (CFU) to voice mailbox with an auto attendant profile assigned). Caller A gets the option to dial, for example: Dual Tone Multi Frequency (DTMF) 1 to be deflected to another Call Distribution Elements (CDE) with destination User C or to dial DTMF 2 to be deflected to another CDE with destination User D. The CDR shows the number of User B (where the call was initially routed to). The CDR shows either the number of User C or the number of User D, depending on the DTMF digit, which caller A has dialled. If the destination in the CDE is not User C (or D) but a user group, then the internal number of the user group is shown in the CDR.
OCL by connection only | Outgoing calls are logged in the OCL call protocol only, if a call connection has been set up.
Minimum call charge for cost centre (OCL) | Outgoing calls by means of cost centre selection will be output as of the charge value defined here.
Minimum call charge for private calls (OCL) | Outgoing calls by means of private exchange access will be output as of the charge value defined here.
Minimum call charge for business calls OCL | Outgoing calls by means of business exchange access will be output as of the charge value defined here.
Minimum call charge for room calls (OCL) | Outgoing calls by means of business exchange access will be output as of the charge value defined here.
Note: In an AIN the charge values as of which a printout is made can be adapted specifically for each node with the regional settings. Please note that the values throughout the AIN are indicated in the same currency, defined throughout the system.

Table 2. Call logging in life
Parameter | Explanation
Service active | To enable or disable the CDR functionality. triggers CDR file generation activity. By default, the Service active check-box is disabled.
Generation frequency | Configuration parameter to control the generation of a new CDR file. CDR file name format is "SystemName-cdr-YYYY-DD-MM.csv". Daily - if the file does not exist, a new file is generated for the current date. Monthly - if file does not exist, a new file is generated for current date. If the file already exists, the same file is used to log data for the current month. Default value is Monthly.
Retention period (month) | Configuration parameter to control the number of CDR files to be preserved. Default value is 1.
Email recipient list (comma separated) | To configure a list of emails addresses (comma separated). The recipients receive the zipped CDR as an email attachment. Note: A valid SMTP server must be configured in the PBX for this to work, under WebAdmin > Configuration > IP Network > SMTP Server.

Table 3. Call logging
Parameter | Explanation
Service active | Call logging consists of incoming call logging (ICL), outgoing call logging (OCL) and individual charge counting (ICC). You can activate one of the following service: Off Outgoing call logging (OCL) Incoming call logging (ICL) Outgoing + incoming call logging (OCL + ICL)
IP address / host name | Enter here the IP address or Host name of the output device. This can be a printer or a PC.
TCP port | TCP port (default value: 1080)
Page length | Printout page length (default value = 72). With the Protocol format, the page header can be suppressed with Page length = 99.
OCL format | Outgoing call logging (OCL) or Incoming call logging (ICL) output format of the PC1 to PC5: Used for output on a PC. The PC5 format is the most comprehensive PC format and is recommended for all systems upgraded with a new PC application for the acquisition and evaluation of call data. Protocol: This format is used for output on a printer. It does not contain all the data of the PC formats. Bill: This format is used to print out individual call charges as an invoice. Note: Bill format exists only for outgoing call logging (OCL). OIP: The OIP format is used for sending call data from the communication server to the OIP server. The format is based on the PC5 format but contains additional information.
ICL format
Title line of OCL call log (format bill) | You can define here the title line for the output bill format.
Print language (format bill and protocol) | Define here the print language for the Bill and Protocol formats. The header line is then logged in the right language.

Table 4. SX-200 service
Parameter | Explanation
Service active | To enable the feature and to define the kind of CDR information to be recorded. You can activate one of the following services: Off Outgoing call logging (OCL) Incoming call logging (ICL) Outgoing + incoming call logging (OCL + ICL)
Call data record application: IP address range | IP address of the CDR application
Call data record application: TCP port | TCP port for the CDR application
Time format | The time format used in the CDR record. There are two formats: the 12-hour format and the 24-hour time format.
Include CLIP and DDI(DID) in call data record (incoming calls) | The check box is enabled when Incoming call logging (OCL) or Outgoing + incoming call logging (OCL + ICL) is selected from the Service active drop-down box.
Call completion timeout | Default timeout value is 30 seconds.

Table 5. Individual charge counting (ICC)
Parameter | Explanation
Service active | Call charges are logged. Call charges are not logged.

Table 6. Charge tickets
Parameter | Explanation
Generate OpenCount charge tickets | Charge information is sent to OpenCount, and in the WebAdmin for the system assistant the System / PIN Telephony view is displayed. This gives an overview of the OpenCount configuration of PIN Telephony.
Charge ticket buffer overflow action | Block nothing: The selected digit barring is not enabled. Incoming call tickets are rejected. Block if OCL buffer overflows: The selected digit barring is enabled if buffer overflows take place due to a blocked output device on the IP output destination. Block if OpenCount buffer overflows: The selected digit barring is enabled if the parameter Generate OpenCount charge tickets is enabled, but the charge tickets cannot be further transmitted via the OpenCount interface. Block if any buffer overflows: The selected digit barring is always enabled in case of buffer overflow, regardless of the reason for that.

## Surcharge calculator

A surcharge can be applied to call charges using a surcharge calculator. The surcharge comprises a basic fee and fee-based surcharges.

Here you can configure up to 4 surcharge calculators, which you can then assign to the users or guest rooms via their names.

Table 7. Surcharge calculator
Parameter | Explanation
Name | Surcharge calculator name
Basic fee | A fee not dependent on the charge value. Calculated for each paid call.
Fee multiplier 1 | Charge values between 0 and Fee start 2 are subject to this factor.
Fee start 2 | Start of the 2nd fee range
Fee multiplier 2 | Charge values between Fee start 2 and Fee start 3 are subject to this factor.
Fee start 3 | Start of the 3rd fee range
Fee multiplier 3 | Charge values between Fee start 3 and Fee start 4 are subject to this factor.
Fee start 4 | Start of the 4th fee range
Fee multiplier 4 | Charge values as from the value under Fee start 4 are subject to this factor.

The cost curve of a surcharge calculator is defined by the basic fee and 4 cost ranges. For each of the 4 ranges the user can specify a factor with which the call charges in a cost range are multiplied.

## Configuration notes:

- To calculate deeper charges for a cost range, choose for the corresponding fee multiplier a value less than 1.

- To stop the user from making paid calls, choose for the 1st fee multiplier the value 0 and leave the other values unchanged.

- To limit the call charges to a higher value, set this value under Fee start 2 and choose the value 0 for the 2nd. fee multiplier.

- To charge fee for a paid call only after a specific amount, choose for the 1st fee multiplier the value 0; fix under Fee start 2 the minimum amount for payable charges and define the surcharge with the 2nd fee multiplier.

Table 8. Fee multiplier values
Fee multiplier value | Charges
0 | No charges are calculated in the cost range of this fee multiplier.
<1 | Deeper charges are calculated in the cost range of this fee multiplier.
>1 | Higher charges are calculated in the cost range of this fee multiplier.

Parent topic: Call Charges
↑