# Wake-up service

Usually the wake-up service is operated from the reception application. However, wake-up calls can also be set directly on the guest phone with the aid of function codes or with the help of an audio guide.

Table 1. Wake-up service: Functions
Functions | Function codes
Activate individual call order | *55 hh mm (hh = hour 00...23; mm = minute 00...59)
Activate permanent call order | *56 hh mm (hh = hour 00...23; mm = minute 00...59)
Clear individual call order | #55
Clear permanent call order | #56

Type and duration of a wake-up call cannot be set with function codes.

## Wake-up audio guide

Additionally to the function codes for the wake-up service, a wake-up audio guide can assist the guest by setting up a wake-up call.

To start the wake-up audio guide, the guest dials the function code (or presses a preconfigured function key) on his phone and follows the audio guide to set a new wake-up time or to clear an activated wake-up call.

Table 2. Start wake-up audio guide: Function code
Functions | Function codes
Start wake-up audio guide | *9601

Procedure:

1. The guest dials *9601 (or presses a preconfigured function key)

2. If there is already a wake-up call activated, the guest is informed about the actual wake-up time and can then choose to clear or confirm this wake-up time.

3. If there is no wake-up call activated or if the guest has cleared the wake-up time, he is asked to enter a wake-up time in 12 or 24 hours format (dependant on the sales channel).

4. The wake-up time is confirmed by the audio guide and the guest has again the choice to clear or confirm the wake-up time.

notes:

- Using the wake-up audio guide, only one time wake-up calls can be set up. To set up daily wake-up calls, use the Hospitality Manager, a reception phone or the function code *56.
- All possibilities to set up or clear a wake-up call have the same priority. This means a guest can activate a wake-up call and the receptionist can change or clear it from an reception phone or via Hospitality Manager or even via a function code.
- Dependent on the sales channel the time must be entered in 12 or 24 hours format. The audio guide will give the appropriate instructions. Using the function codes *55 or *56 the time must always be entered in 24 hours format.
- The wake-up audio guide is also available for guests (or normal users) without a mailbox. The language assigned to the user will be used for the audio guide. If there are 2 dialects available (e. g. English and English (US)) the language corresponding to the Country is used. If no audio guide is found for the language assigned to the user, language 1 is used.

Parent topic: Function codes and services
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