# Informing the emergency response team

For each emergency location an emergency response team can be configured. This team gets informed, when a user calls a public emergency number.

The team or rather their terminals get a message/pop-up on their screens and a loud alarm/ringing noise. The message tells them who called which emergency number and from where and when. If a team member confirms the reception of the alarm, it is cleared from all other members display. If he rejects the alarm, it will be cleared only on his terminal. All other terminals will still presenting the alarm. There is no timeout. The person who confirmed the alarm is responsible to take the appropriate actions, e.g. look for the caller and try to help, evacuate the location, wait for the emergency services and guide them to the correct location.

If needed, one or more users can be informed by e-mail with the same information.

Additionally the event message Emergency call started is sent to the different configured message destinations, the event log and the system log.

The maximum number of response teams and team members can be found in the system manual of your platform.

## Supported phone types and applications

The following phones types and applications are able to display the emergency message/pop-up and give access to an emergency call list with detailed information of the recent emergency calls.

- Mitel 6867 SIP (only emergency message/pop-up)

- Mitel 6869 SIP

- Mitel 6873 SIP

- Hospitality Manager

Parent topic: Function codes and services
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