# General

General, system-wide settings are to be found here.

Table 1. Date and time
Parameter | Explanation
System date | Either enter the current date by hand (format DD.MM.YYYY) or click Set current date to accept the date from your computer.
System time | Either enter the current time by hand (format HH.MM.SS) or click Set current time, to accept the time from your computer.
System time zone | Select the local valid time zone from the list. Note: Please note that there are several time zones for the same time difference to GMT. The choice of the correct entry is important because the changeover to summer time does not always take place on the same day, if at all, in all countries and regions. The daylight saving time is made automatically.
Time synchronisation via ISDN network | Time synchronisation is made via ISDN exchange access over the public telephone network. Note: Time synchronization via NTP time server must not be activated at the same time.

Table 2. Time synchronization via time server using NTP (network time protocol)
Parameter | Explanation
NTP service | Time synchronisation is made via a local or public NTP time server. Note: Time synchronisation via ISDN must not be activated at the same time.
NTP Server | Enter the IP address of the time server here. You can also enter a name as an IP address if the DNS server settings are configured in the IP addressing view.

Table 3. Communication server
Parameter | Explanation
Site name | Enter the site name here. This is displayed in the System Search tool and simplifies the search for communication servers on the IP network.
System ID |

Table 4. System language
Parameter | Explanation
System language |

Table 5. Security
Parameter | Explanation
Redirect WebAdmin to HTTPS | The protocol between WebAdmin and other entities will be switched to secure HTTPS. This will help to prevent publishing attacks from inside the LAN.

Table 6. Emergency location
Parameter | Explanation
Emergency location | Here you can assign any of the defined emergency location data sets to the system. When an emergency number out of the public emergency number list is dialled, the system reacts with specific actions: The location of the caller is sent to the provider, an emergency response team is informed, alarms are issued and logs are updated. You can find more information in the focus topic "Emergency service support".

Table 7. Recall / ringing duration
Parameter | Explanation
Recall time (s) | Here you can define the amount of time in seconds, after which a call is signalled again to the transferring party after they have transferred the call without prior announcement if the destination user fails to answer the call. Note: If a Recall time has been defined for the target user, the user-specific value is used.
Recall time for virtual users (s) | Here you can specify the amount of time (in seconds) during which a call should be offered to a virtual user.
Internal ringing duration (s) | Here you can specify the amount of time (in seconds) during which a call should be offered to an internal user. Note: "Alerting timeout cannot exceed more than 50 seconds" for Italy due to Capolinea.

Table 8. User group
Parameter | Explanation
User group transfer delay | Here you can specify the amount of time (in numbers of rings) during which a call is offered to a user group member in a user group with linear or cyclic call distribution before it switches to the next member. After the last member of the main group the call is also sent to the user group subgroup. See also the description on user group view.
Delay in user group | Here you can specify the amount of time (in numbers of rings) after which a call is offered on the user group elements Member Group, Operator Console and General Bell. For each user group it can be activated/deactivated for each item in the User group view.

Table 9. Call forwarding on no reply
Parameter | Explanation
Call forwarding transfer delay | Here you can specify the amount of time (in numbers of rings) after which a call is offered on the call forwarding destination.

Table 10. Appointment call / Wake-up call
Parameter | Explanation
Number of repetitions | If the appointment or wake-up time is reached, the terminal will ring in intervals with 5 ringing sequences each. The time between each interval is 2 minutes. The number of repetitions is configurable here between 1 and 4 (default value = 3).

Table 11. Restrict call identification (CLIR)
Parameter | Explanation
Ignore call identification restriction (ignore CLIR) | For a call with active CLIR (calling line identification restriction), the call number (CLIP) is sometimes sent along all the same. However, CLIR information is also given to the CLIP. This is, for instance, the case on a private fixed network, but also on the public network for special clients like the police of fire service. Despite CLIR information, the CLIP is displayed for incoming calls.

Table 12. Do not disturb
Parameter | Explanation
Global call forwarding destination for do not disturb | The forwarding destination for ‘do not disturb’ is determined here (this is, for instance, an operator console). All users, who have activated ‘do not disturb’ (*26), are forwarded to this destination. Note: If user activates ‘do not disturb’ on a room phone, the forwarding destination is always the reception/front desk call number.

Table 13. Operator settings
Parameter | Explanation
Two company configuration | In a two-company configuration (Company A+B setting) , it is indicated on the operator console whether an incoming call is intended for company A or Company B. notes: The following points need to be taken into account to ensure that the two-company operation is clearly separated: Use a separate direct dialling plan for each company. Allocate separate cost centres for each company. Use an internal digit barring,
Call identification (CLIP) for operator calls | CLIP from trunk group: The call number, numbering plan type and number type, which are configured in the trunk group settings, are also sent (default setting). CLIP from user: The CLIP settings of the operator console internal user number are decisive.
Route for operator calls | Standard route: External outgoing calls via the line keys of Company A are routed via route 1, and external outgoing calls via the line keys of Company B, via route 2. User route: External outgoing calls via line keys are routed according to the user configuration route.
Operator number for internal calls | For internal calls via the internal call queue of the operator console, the call number of the element "Operator" is transmitted instead of the personal call number.
Operator name for internal calls | If the parameter Operator number for internal calls has been activated , you can give the element "Operator" an appropriate name (e.g. main switchboard).
User number for substitution | The substitution function can be activated on the operator console in case of absence. Incoming calls are then forwarded to the internal user number entered here. notes: The substitution can only be switched on and off at an operator console and is then valid for all the operator consoles in the system. Personal calls are not diverted.
General bell for substitution | In addition or as an alternative to the internal user, an incoming call is indicated on the general bell if the substitution function is activated.

Table 14. ACD (automatic call distribution)
Parameter | Explanation
Recall transferred calls to ACD | Controls the behaviour if a call is transferred to an ACD-type CDE destination if the call is not answered. The call is again signalled to the user initiating the transfer.
Keep redirecting info to ACD |

Table 15. Mitel SIP
Parameter | Explanation
Idle screen font color | With some Mitel SIP phone types you can display the background picture. If the selected background picture is rather dark, set the font colour here to white to maintain the readability.
Presence on busy lamp field keys | Shows the information about the presence state of the user. The busy lamp icon is a small dot in the lower right corner of the icon. Green dot – Available Grey dot – Absent Red dot – Busy Yellow dot – Meeting Black dot – Not available remark: For Mitel 6873 SIP, 6940 SIP, and 6970 SIP, the presence state is visible with a dot in the lower right corner of the icon. The line state is visible with small square in the lower left corner of the icon. The busy lamp icon is a small square in the lower right corner of the icon, which gives information of the line state of the user. Green square – Idle Yellow flashing square – Ringing Red square - Busy
Enable phone web admin | The web interface to configure local settings of the Mitel SIP phones is accessible. By default, the checkbox is enabled. Note: Local configuration (via Web UI) of the Mitel SIP phones is not recommended. The web user interface to configure local settings of the Mitel SIP phones is not accessible.

Parent topic: System settings
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