# Fetch Logs for product support

Use this procedure to download the complete range of MBG log files as a single compressed archive. After downloading, you can unzip the archive and examine the individual log files, or you can simply forward the archive to Mitel Product Support. The fetch logs archive is collected in the SOS report at /var/cache/tug folder.

Note: You may also download the individual log files from the View Log Files panel in the MSL Server Manager.

To fetch history logs:

1. On the MBG main page, click the Troubleshooting tab, and click Diagnostics.
2. Click Fetch Logs for product support.
3. When prompted, specify a location to store the archive. The archive is stored in the following format: sosreport-<server name>-year/month/day-file number.tar.gz

Parent topic: Diagnostics
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