# Test Connectivity

Run this test to check connectivity to:

- ICPs for MiNET/SIP/TFTP services based on the configured ICP type.
- SIP trunking endpoints
- application servers such as MiCollab and MiContact Center

If these are configured with a fully qualified domain name (FQDN), a DNS resolution test is also run.

## Run the Connectivity tests

Note: Run the Connectivity test on initial installation.

To run the connectivity tests:

1. On the MBG main page, click the Troubleshooting tab, and click Diagnostics.
2. Beside Connectivity tests, click Run. Test results are displayed.

## Test Result Examples

MiVoice Business connections:

- Failure to reach MiVoice Business on all SIP ports — means SIP devices will not connect and SIP trunk calls will fail to complete.
- Failure to reach TCP 6802/6800 — means all MiNet phones will fail to connect.
- Failure to reach TCP 3999 — means SAC connections will fail. MiNet 53xx IP Phones will display Applications Loading and enhanced functions including key display will not work properly. MiNet 69xx IP phones do not require this port.

MiCollab Client connections:

- Failed to reach MiCollab Client server on all TCP ports — means MiCollab Clients will not connect.

MiContact Center (prarieFyre) connections:

- Failed to reach MiContact Center server on all TCP ports — means MiContact Center clients will not connect.

Parent topic: Connectivity Tests
↑