# Flow Options

The Flow Options parameters contain information about how Receptionist should handle given calls.

## Mailbox Message Prompt Greeting/Name

The Mailbox Message Prompt value determines what message the caller hears if the called party is not available. If the default value of G (for greeting) is chosen, the caller hears the mailbox owner’s personal greeting. If N (for Name) is chosen, the caller hears the prompt, “Please leave a message for [name recorded in mailbox].” (If no name was recorded for the mailbox, the caller hears, “Please leave a message for [mailbox number].”)

## PBX Console Operation

PBX Console Operation provides the option to specify that the initial welcome greeting be replaced by a short dial tone to prompt the operator that NP Receptionist is ready to receive the extension number.

PBX Console Operation is set to the default value of N when normal NP Receptionist call processing is desired.

CAUTION! Do not change the default unless you specifically want to replace greetings with a short dial tone.

Parent topic: NP Receptionist Call Processing Parameters