# Record a Prompt

Speech Auto Attendant prompts can be recorded so that callers hear customized greetings. You can record either system prompts or department prompts.

Note: If no prompts are recorded, then the system plays the default prompts.

To record a prompt:

1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

2. Click Prompts Recording. The Speech Auto Attendant Prompt window appears.

3. In the Category field, select the type of greeting prompt to record (System prompt or Department prompt).

4. In the list of system prompt or department prompt greetings, select a greeting to record.

5. Click Record. A window with recording instructions appears.

6. Following the onscreen instructions, call into the system on a speech recognition port and say “Administrative functions”.

7. Enter the administrator pass code using DTMF keys (as set in the Administrator PIN field of Administration Parameters).

8. Record the system greeting or department greeting. The maximum recording length of a greeting is 2 minutes.

9. Click Save. The status for the greeting will change to "Recorded" in the list of greetings and the greeting will be effective immediately.

Note:

- All greeting prompts recorded into Speech Auto Attendant are normalized and trimmed to ensure good cohesion with the rest of the Auto Attendant prompts. Prompts are normalized to the RMS value of 2200. Trimming drops any silence (signal below a power of 300) at the beginning and end of prompts.

- You can revert back to the default prompts (factory settings) by clicking Restore Default if you are not satisfied with your recording. This action discards your recording and resets the greeting prompt to the default setting.

- If callers are consistently being transferred to the Attendant for help, check the No Speech Time-out value programmed on the Basic Speech Recognition Parameters page. It should be at least 5 seconds longer than the recorded greeting.

Parent topic: Prompts