# Enable the Dial by Name Function

To enable Dial-by-Name:

1. From the navigation tree, click Offline Configuration > Edit Offline Configuration. The Offline Configuration navigation tree opens.

2. When prompted to Duplicate Active Configuration, click Yes.

3. In the navigation tree, click Line Groups, select the line group to edit, and then click Edit.

4. On the Dialing Plan tab, do one of the following:

   - In Standard Mode, select the digit (1-9) that you want to use to trigger the dial-by-name prompt. (For example, if you want the prompt to say "Please enter a mailbox number or press 8 to dial by name.", then select the (A) Dial by Name dialing plan from the drop-down list adjacent to position 8.)

     OR

   - In Classic Mode, enter the dial plan and include the Dial by Name digit (A) in the digit position that will trigger the prompt. (For example, 3,3,3,3,3,3,3,A,3 triggers our example prompt, "Please enter a mailbox number or press 8 to dial by name.")

5. Click Save.

6. In the navigation tree, select Commit Changes and Exit. Confirm the commit. Your changes are now saved to the duplicate (inactive) configuration. Configuration changes will not take effect until you have activated the inactive configuration.

Note: By default, callers must dial a user's last name first. For example, to reach, John Smith, callers would begin dialing S-M-I-T-H followed by J-O-H-N. If you want to switch this functionality and have callers dial a user's first name first (eg. J-O-H-N followed by S-M-I-T-H), you must update the Last Name First Flag in the Text Console.
Parent topic: Procedures (Web Console)