# Test Mailbox Treatment Types

Use the test setup and this test plan to verify that your extension and trunk treatment types process calls correctly in the following situations:

- Busy

- Ring No Answer (RNA)

- Call screening

The test plan also tests whether your trunk treatment types process calls correctly in the following situations:

- Successful connection

- Failure treatment on Busy

## Busy

1. Take Station B (the “Called Party”) off-hook.

2. Dial NP Receptionist from Station A (the “Calling Party”). Be sure that Receptionist-II answers with the appropriate greeting.

3. Enter the mailbox number of Station B. NP Receptionist says, “I will ring Called Party. Who may I say is calling? (if the treatment type has call screening) Please hold.”

4. Listen on the butt set for:

   - Pre-DN string dialing

   - Extension number dialing

   - Post-DN string dialing

   - A busy tone

   - Return string

   - NP Receptionist’s response to the failure condition

## Ring No Answer (RNA)

1. Dial NP Receptionist from Station A. Be sure that NP Receptionist answers with the appropriate greeting.

2. Enter the mailbox number of Station B. NP Receptionist says, “I will ring Called Party. Who may I say is calling? (if the treatment type has call screening) Please hold.”

3. Listen on the butt set for:

   - Pre-DN string dialing

   - Extension number dialing

   - Post-DN string dialing

   - Ringing - Count the number of rings!

   - Return string

   - NP Receptionist’s response to the failure condition

4. If the treatment type does not perform as expected (for example, the caller was forced to assistance when a redial menu was desired), go back into the configuration program and change the treatment type programming.

## Test Failure Test

Note: This test can only be done for trunk treatment types with connect criteria T (Tone) or R (Ringing).

1. Busy out Trunk B (the “Called Party”).

2. Note the proper connect criteria for the treatment type:

   - C = Cut through (All calls that are dialed are considered successful.)

   - T = Tone (A call is successful if NP Receptionist encounters a dial tone or computer tone after dialing the number)

   - R = Ringing (NP Receptionist considers the call successful only if it receives ringing in response to dialing the number)

   Be sure the trunk number that you are dialing can answer with the response that matches the connect criteria.

3. Dial NP Receptionist Trunk A. Check that NP Receptionist answers with the appropriate greeting.

4. Enter the number of Mailbox B.

5. NP Receptionist says, “I will ring Called Party. Please hold.”

   - Listen on the butt set for:

     1. Pre-DN string dialing

     2. Mailbox’s extension number dialing

     3. Post-DN string dialing

6. If the failure treatment does not perform as expected, go back into the configuration program and adjust the treatment type programming.

Parent topic: Procedures (Text Console)