# Prevent Unaddressed Messages

Use this procedure when you want callers to be transferred to the system attendant instead of leaving a message in the attendant’s mailbox (an unaddressed message). A system attendant’s extension must be configured.

## With Message of the Day Capability

1. Edit the Attendant's mailbox using the instructions under Edit Mailboxes.

2. On the Class of Service tab, in the Feature: field, select 6.

3. Click Save.

## Without Message of the Day Capability

1. Edit the NP Receptionist Line Group using the instructions under Edit a Line Group.

2. On the Voicemail tab, in the Attendant’s Mailbox Number field, enter a period (.) which disables the attendant’s mailbox. Callers who respond to the wait prompt by waiting will be transferred to the system attendant’s extension instead of the attendant’s mailbox.

Note:

- If you disable the attendant’s mailbox and you do not define a system attendant’s extension, be sure to disable the wait prompt. Otherwise, when a caller waits, the server thanks the caller and then hangs up!

- Since the attendant’s mailbox is used for recording the message of the day, this capability will no longer be available.

Parent topic: Procedures (Web Console)