# Description

NP Forms is an optional voice forms feature for NuPoint Voice systems that allows callers to leave messages in a way that simulates written information on paper forms. This feature requires installation of the Miscellaneous Options blade. Applications include:

- Order entry

- Questionnaires

- Routine requests for information

- Overflow for busy ACD (Automatic Call Distributor) groups.

Callers accessing an NP Forms application are automatically moved through a series of prerecorded questions. The system waits for the caller to record an answer before moving on to the next question. System users can then log into a single mailbox and listen to the sequence of answers.

A sample NP Forms session for ordering forms might go as follows:

NP Form: | You have reached the city government forms service. Please answer the following questions to have forms mailed to you: Please state the name or the type of form.
Caller: | I need the application for a small business license.
NP Form: | Please state your full name and spell your last name after the tone.
Caller: | Eric Meissner. M-E-I-S-S-N-E-R.
NP Form: | Please state your mailing address, including zip code, after the tone.
Caller: | 4210 Monterey Road, San Francisco, California, 91010
NP Form: | Please state a phone number where you can be reached during business hours. Include the area code.
Caller: | Area code 415, 555-1234
NP Form: | Thank you for calling. Good-bye.

Parent topic: Overview