# Internal/External Call Handling

The Internal/External action allows you handle internal calls one way and external calls another—for example, when you're on the phone, internal calls could go to your mailbox and external calls could go to your cell phone.

The following table lists the configurable properties for the Internal/External action and its possible results:

Item | Values (default = bold) | Description/Notes
--- | --- | ---
PROPERTIES |
Name | <user-definable> Internal/External | Changing an action name renames all aliases of the action.
RESULTS |
Internal | Hangup | The action taken for internal calls. The Default is to play a pre-recorded system message, and then hang up.
External | Hangup | The action taken for external calls. The Default is to play a pre-recorded system message, and then hang up.

## Programming an Internal/External Action

To program an Internal/External action:

1. Access the Call Flow page.

2. Do one of the following:

   - For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.

   - For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.

3. Click OK. The current call flow appears.

4. Add the Internal/External Filter action to the call flow.

5. Assign actions to the results as required. For information, see the table above.

6. Click Save. The call flow is saved.

Parent topic: Call Flow Actions Explained