# Trunk Treatment Types

The technician programs two features: the connect criteria and the failure treatment. These features are unique to trunk treatment. Default trunk treatment types do not exist.

## Connect Criteria

Connect criteria are the conditions when a trunk call is considered to successfully connect with the called party. The default value is C (cut through), which means that all trunk calls outdialed are considered successful. Other choices are T (the call is successful if it is answered by a computer tone or a dial tone) and R (the system knows that the trunk call has gone through if the receiving telephone rings). When you enter a trunk number in the extension number field, ensure that you know what conditions are necessary for connection.

## Failure Treatment

The failure treatment tells NP Receptionist what to do with a trunk call if the connect criteria are not met. The user is given the choices listed in Extension Treatment Types.

Parent topic: NP Receptionist Treatment Types