# NP Forms Mailbox Interaction

The numbered steps below illustrate the sequence and interaction of the mailboxes in an NP Forms call:

1. A caller dials a DID number or extension number that corresponds to the Rotational mailbox

2. The system plays the greeting/instructions recorded in the Rotational mailbox.

3. The Rotational mailbox transfers control of the call to one of the Template mailboxes.

4. The system plays the greeting in the first Greeting Only mailbox defined in distribution list 01 of the Template mailbox.

5. The system records the caller’s response.

6. The system repeats steps 4 and 5 for each Greeting Only mailbox in distribution list 01 of the Template mailbox.

7. After recording the last caller response, the system plays a standard good-bye message or presents the caller with further options, depending on the FCOS settings of the Template mailbox.

8. At the end of the call, the system deposits all of the responses into the Template mailbox as a single message.

Parent topic: Overview