# TAS Operator Procedures

The TAS operator must deliver messages to the client’s mailbox. In addition, the operator may be required to change the name, greeting, and/or passcode for a mailbox.

## To Leave a Message in a Mailbox

1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.

2. Answer the call, dial the called party’s mailbox number, and hear the "bloop-bloop" pause mode indicator.

3. Press the 2 key or # key (pound) to begin recording, hear the "beep" record prompt tone, and dictate the message.

4. Press the 1 key, 9 key, or * key (star) to send the message, and hear the "beep-beep" home base tone. You are now ready to answer the next call.

   OR

   Press R (the 7 key) to Review, press D (the 3 key) to Discard, and press the 1 key, 9 key, or * key (star), to send the message.

## To Record Names and Greetings and Enter Passcodes:

If the client’s mailbox is capable of being checked in and out, the TAS operator can change the client’s name, greeting, or passcode.

Note: To give a mailbox the capability of being checked in and out, the Administrator must answer Y to the question: "Can mailbox be checked in or out?" when the mailbox is created.

1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.

2. Dial the mailbox number, and hear the "bloop-bloop" pause mode indicator.

3. Enter one of the following commands:

To Record a Name:

1. Press N (the 6 key). The system responds: "Record a new name for <mailbox number>. (Beep)"

2. Record the mailbox user’s name.

3. Press the 1 key, 9 key, or * key (star), to save the recorded name and return to the home base tone.

## To Record a Greeting:

1. Press G (the 4 key). The system responds: "Record a new greeting for <user’s name>. (Beep)"

2. Record a greeting for the mailbox user’s callers.

3. Press the 1 key, 9 key, or * key (star) to save the greeting and return to the home base tone.

## To Enter or Change a Mailbox Passcode:

1. Press the 5 key. The system responds: "Enter a four-digit passcode for <user’s name>, four zeros to clear the passcode. (Beep)".

2. Enter the new passcode and hear the "beep-beep" home base tone.

Parent topic: Telephone Answering Service