# Change/Reset Mailbox Passcode or Enable/Disable Tutorial by Phone

You can set or clear the passcode and enable the tutorial for a mailbox by phone. This feature is useful to start new mailbox owners on the system or to clear the passcode of a mailbox owner who forgets his or her passcode. You can only perform this procedure from the administrator’s mailbox.

1. Access the Telephone Administration Menu.

2. Press P (the 7 key) to change a mailbox Passcode.

3. Enter the number of the selected mailbox.

4. Enter the new passcode (four to 10 digits), OR enter four 0s (zeros) to clear the passcode. The system confirms the passcode change.

5. When prompted, press Y (the 9 key) if you want a tutorial on this mailbox, OR press N (the 6 key) if you do not want a tutorial on this mailbox.

6. Press X (the 9 key) to exit the Administration Menu.

CAUTION:
CAUTION: Do not give the administrator a trivial passcode. When you hear the message: "I’m sorry, you cannot access your mailbox at this time. Good-bye," it is often due to a passcode problem.
Parent topic: Administration by Phone