# Extension Treatment Types

Extension treatment types consist of the following elements; all choices are determined by user preferences. Refer to NP Receptionist Treatments Report.

## Call Screening Is/Is Not in Effect

When call screening is in effect, NP Receptionist (a) asks the name of every caller and puts the caller on hold, (b) calls the desired extension, (c) announces the name of the caller, and (d) gives the called party the opportunity to accept or reject the call.

System users can press the * key (star) and their mailbox numbers, when asked for their names; the system announces the names recorded in the mailboxes. If a message is left, it is made from the caller’s mailbox (which enables the called party to answer it by pressing A while logged into his own mailbox).

## RNA (Ring/No Answer) Treatment

The RNA treatment tells NP Receptionist what to do when an extension rings but no one answers it. The treatment options are described below.

RNA Treatment Options
A | Caller is transferred to the attendant’s extension number stored in the mailbox data file. If no attendant’s extension number has been specified, caller is transferred to the Console Attendant.
M | Caller is prompted to leave a message in the called party’s mailbox.
R | The redial menu that is selected under "Redial Menu to Use" (Table 3-3) is played, and NP Receptionist follows the caller’s instructions.

## Busy Treatment

The busy treatment tells NP Receptionist what to do with incoming calls when the extension is busy. Choices are the same as the RNA treatment.

## Reject Treatment

The reject treatment tells NP Receptionist what to do with screened calls that are rejected by the called party. Choices are the same as the RNA treatment.

## Redial Menu to Use

When R (redial) is selected as the treatment for any of the failure conditions (RNA, Busy, or Rejected), "Redial Menu to Use" selects the redial menu to play and the associated action to perform. The menus are named for the action taken if the caller does not do anything. Choices are R (retry), M (message), A (assistance), and D (disconnect); the default value is M. The text of each menu is given below.

Redial Menu Options
R | Press zero for assistance; Press "*" to hold for <called party’s name>; Enter another extension number; or Wait to leave a message.
M | Enter another extension number; Press zero to return to the attendant; or Wait to leave a message.
A | Press "*" to leave a message; Enter another extension number; or Wait for assistance.
D | Press "*" to leave a message; Press zero to return to the attendant; or Enter another extension number. (Receptionist hangs up after three tries.)

## Authorized Periods

Access to a mailbox (and to its associated extension number) may be restricted to daytime hours or night/weekend hours only by using the authorized period. Callers who try to access a number at a time that is not within the authorized period hear the message, "I’m sorry, that number is not available for access at this time."

## Authorization Codes

When a treatment type contains an authorization code, all callers must enter the code before NP Receptionist allows access to any extension or trunk with this treatment type. An authorization code is used under special circumstances (for example, to restrict access to a modem or to a WATS line).

## Default Treatment Types

Ten treatment types are pre-programmed in the NP Receptionist configuration. These are extension treatment types that do not require authorization codes and do not specify authorized times. The default features are shown in the following table.

No trunk treatment types are pre-programmed into the default configuration because they tend to be site-specific. These treatment types can be modified by the system technician.

Default Treatment Types
Treatment Type | Ring/No Answer | Extension is Busy | Call is Refused | Call Screening?
--- | --- | --- | --- | ---
1 | Play Redial Menu D | Play Redial Menu D | Play Redial Menu D | Yes
2 | Play Redial Menu D | Play Redial Menu D | Not Applicable | No
3 | Play Redial Menu A | Play Redial Menu A | Play Redial Menu A | Yes
4 | Play Redial Menu M | Play Redial Menu M | Play Redial Menu M | Yes
5 | Prompt caller to leave a message | Prompt caller to leave a message | Not Applicable | No
6 | Prompt caller to leave a message | Prompt caller to leave a message | Prompt caller to leave a message | Yes
7 | Prompt caller to leave a message | Play Redial Menu R | Prompt caller to leave a message | Yes
8 | Play Redial Menu R | Play Redial Menu R | Prompt caller to leave a message | Yes
9 | Play Redial Menu R | Play Redial Menu R | Not Applicable | No
10 | Transfer caller to assistance number | Transfer caller to assistance number | Transfer caller to assistance number | Yes

## Selecting a Treatment Type for a Mailbox

You can ask all users to choose from the pre-programmed default treatment types, or you can assign special treatment types that you or the technician create for your system. Run a Receptionist Treatment Types Report (Text console only) to display the features of the treatment types on your system.

Parent topic: NP Receptionist Treatment Types