# Transfer to System Attendant

This procedure describes how to configure a server so a caller can press 0 to transfer to an attendant.

To configure transfer to system attendant:

1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, and then (R) Reconfigure System

2. Go to the NuPoint Voice Configuration Online Menu in the active or inactive configuration. Do one of the following:

   - Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it

   - Otherwise, select (E) Modify Active Configuration.

3. Select (G) Group Selected and enter the number of the line group (1-24), or press Enter if the current number is correct.

4. In the application menu, select (M) Modify Application and then (Z) Dial String and Mailbox menu.

5. Select (A) System Attendant’s Extension and then enter the system attendant's PBX extension number plus dial string codes (valid dial string codes are listed in the table below) OR enter a period (.) to disable the system attendant’s extension function.

6. Select (B) Attendant's Transfer String and then specify a character from the table below to describe all the dialing steps that the PBX must take to dial the system or mailbox attendant’s extension number. This code is represented by the "attendant extension pre-dial index" in the mailbox set-up.

7. Return to the NuPoint Voice Application Menu.

8. Select (K) Key_0 for Attendant Transfer During Greeting and then select:

   - Y to allow a caller to press 0 during (as well as after) a greeting, OR

   - N to allow a caller to press 0 only after a greeting has played. This also allows the caller to log into the mailbox, by pressing 0 or star (*).

9. Save the parameter settings by exiting to the Main Menu. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.

Dial String Characters
Character | Explanation
--- | ---
0-9, *, # | Keys on a standard pushbutton telephone
( | The following digits should be dial pulsed (10 PPS)
) | Stop pulsing; resume sending DTMF tones
+ | Pause for one second
A-D | Fourth column DTMF keys
E | Go off-hook, wait for dial tone or other steady tone (pager go-ahead or confirmation tone, for example), then do next item in string
F | Switch hook flash and wait for dial tone
G | Greet - Wait for a voice or computer tone answer
H | Hang up (go on-hook)
L | Wait for an answer supervision signal that indicates the receiving phone has gone off-hook, then dial remaining characters after receiving the signal. Valid only with four-wire connections, not with loop start or ground start phone lines.
N | Start a new activity; do not go off-hook
O | Ring once
P | Go off-hook, do not wait for dial tone
S | Switch hook flash, no wait required
T | Go off-hook, wait for dial tone
V | Play three seconds of the message for voice pager

Parent topic: Procedures (Text Console)