# Enable Multiple Messages for Outside Callers

This procedure describes how to allow outside callers to leave multiple messages for multiple mailbox owners in a NuPoint Unified Messaging server with a single call-in. Callers cannot make multiple messages in these cases:

- from tree mailboxes

- when forwarded immediately to a mailbox via a PBX or via an integration that does not allow multiple messages.

To enable multiple messages:

1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System.

2. Go to the NuPoint Voice Configuration Online Menu in the active or inactive configuration. Do one of the following:

   - Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it

   - Otherwise, select (E) Modify Active Configuration.

3. Select (G) Group Selected and enter the number of the line group (1-24), or press Enter if the current number is correct.

4. Return to the NuPoint Voice Configuration Menu (A/E/F/G/H/X).

5. Select (M) Modify Application, and then (R) NP Receptionist Menu.

6. Select (M) Allow Multiple Messages for Outside Caller and enter Y to allow an outside caller to leave more than one message with a single call-in.

7. Save the entry by exiting to the Main Menu. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.

Parent topic: Procedures (Text Console)