# Create a Template Mailbox

This section describes how to create a template mailbox, then set it up and prepare it for use. General considerations for creating and setting up the template mailbox are discussed first; detailed instructions follow the general considerations.

## Template Mailbox Security

In order to ensure security of the template mailbox, Mitel recommends that, once you have created a template mailbox, you change its number to one that is not in the dialing plan so that callers cannot leave messages in it or inadvertently log into it. Further, you should assign a nontrivial passcode to the mailbox so that you can log into it to perform maintenance as needed.

## Setup and End User Introduction

You can record speech in the template mailbox if you wish; for example:

- A generic greeting that all callers will hear when they reach a person without a mailbox.

- A “name” that the NP OnDemand mailbox owner will hear when the owner logs into the mailbox to retrieve messages.

- From the administrator’s mailbox, a welcoming message or invitation to become a regular mailbox owner.

Mitel suggests that, if you wish to record speech in the template mailbox, you use the following procedure:

- Create a template mailbox in the dialing plan.

- Record name, greeting, and message as desired.

- Change the mailbox number to one not in the dialing plan.

## Creating and Setting up the Template Mailbox

1. Create a mailbox named “NP OnDemand Template” within the dialing plan.

2. Assign your custom OnDemand FCOS and LCOS to the NP OnDemand Template mailbox, and assign your selected Message Waiting Type.

3. Log into the NP OnDemand Template Mailbox and record a name (for example, “RF Mobilenet”) and a greeting that callers will hear when they leave a message for someone without a regular mailbox.

4. Log into the Administrator’s mailbox and record a message to the NP OnDemand Template mailbox. Do not play this message. It will be the first message NP OnDemand mailbox owners hear when they log in to retrieve their messages. (This message might be an introduction of NuPoint Voice or a promotional message urging your subscribers to get their own personalized mailboxes.)

   If someone responds to this message by pressing A, that response will go to the Administrator’s mailbox, not to the NP OnDemand Template mailbox.

5. Change the NP OnDemand Template mailbox number to one that it is not in the dialing plan.

6. Configure NP OnDemand by modifying the active configuration from the on-line menu:

   - in the Text console Main menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System, (E) Active Configuration, and then (B) NP on Demand Menu.

   If NP OnDemand is ON for callers, then forwarded calls are treated the same way as they are for a regular mailbox. If NP OnDemand is on for users, then they are treated the same way as the owner of a regular mailbox, except that they are logged in to the NP OnDemand mailbox automatically. When NP OnDemand is on for either callers or users, account space is required.

   If NP OnDemand is OFF for either callers or users, then a call (from whichever category is OFF) is treated as if NP OnDemand were not installed.

   Who | ON/OFF | Effect
   --- | --- | ---
   Callers | ON | On call forward, callers hear the NP OnDemand greeting.
   OFF | On call forward; callers hear the general greeting.
   Users | ON | On direct call to the pilot number, users are logged in to NP OnDemand and hear the NP OnDemand greeting.
   OFF | On direct call to the pilot number, users hear the general greeting.

7. Select (C) and enter Y to turn on NP OnDemand for callers.

8. Select (U) and enter Y to turn on NP OnDemand for users.

9. Select (M) and enter the number of the NP OnDemand Template mailbox.

10. Run a Configuration Report (from the Reports menu of the Text Console) to verify that the correct Template Mailbox number has been assigned to NP OnDemand, and that NP OnDemand is installed and turned on for callers and users.

Parent topic: Configuration