# Attendant's Dialing Sequence

## NP Receptionist

When a caller requests assistance, NP Receptionist

- Executes the pre-DN string programmed into the system configuration.

- Dials the string represented by the attendant’s extension pre-dial index (if one was selected).

- Dials the attendant extension number.

- Executes the post-DN string.

If the attendant’s number is busy, the call is rejected. If the attendant does not answer, NP Receptionist follows the RNA (Ring/No Answer), Rejected call, or Busy treatment dictated by the original called party’s treatment type.

## Applications Other Than NP Receptionist

When a caller requests assistance after leaving a message, or when a user presses 0 (zero) while logged into his or her mailbox, the system

- Executes the attendant’s transfer string programmed into the system configuration.

- Dials the string represented by the attendant’s extension pre-dial index (if one was selected).

- Dials the attendant extension number.

- Hangs up (that is, the internal programming automatically appends an H to the end of the attendant extension number).

Parent topic: NP Receptionist Treatment Types