# Test Intermediate Attendant Call Processing

Use the test setup and this procedure to determine if NP Receptionist processes calls to the Attendant’s extension number.

1. Take Station B (the “Called Party”) off-hook.

2. Dial NP Receptionist from Station A (the “Calling Party”). Be sure that NP Receptionist answers with the appropriate greeting.

3. Enter the mailbox number of Station B. NP Receptionist says, “I will ring Called Party. Whom may I say is calling? (if there is call screening) Please hold."

4. When NP Receptionist returns to Station A, choose the assistance option.

5. Listen on the butt set for:

   - Pre-DN string dialing, including the switch hook flash

   - Attendant’s extension number dialing

   - Post-DN string dialing (Menu 8)

   - Ringing

6. Answer station C. NP Receptionist should announce, “Hello. You have a call for Called Party.”

   - If Mailbox B’s treatment type specifies call screening, NP Receptionist will issue the call screening prompts. Accept the call.

## Troubleshooting

- Check switch hook flash timing. If the NuPoint Voice program does not put Station A on hold before dialing, the switch hook flash timing may be too short; if Station A is disconnected almost immediately, the switch hook flash timing is too long.

- If a dial string in step 6 fails, go back into the configuration program and adjust the dial string programming.

- If the treatment type does not perform as expected, go back into the configuration program and change the treatment type.

Parent topic: Procedures (Text Console)