# Configuring Fax Applications

These instructions assume that you have purchased and installed the Fax feature and familiarized yourself with the Fax Planning section. All Fax applications follow the same basic configuration. These instructions apply to the following applications:

- Fax Mail

- Walkaway Fax

- Fax Broadcast

- Guaranteed Fax

- Fax Publishing

- Outbound Fax

To configure Fax applications:

1. Complete the NuPoint Fax COS Planning Worksheet and the appropriate worksheet for your application:

2. Fax Mail Mailbox Worksheet

3. Fax Broadcast Worksheet

4. Guaranteed Fax Mailbox Worksheet

5. Fax Publishing Mailbox Worksheet

6. Define fax groups and assign them to the line groups that will be used for the fax application. You can use a shared fax group on an inbound line group to deposit faxes into the fax publishing system. You need a dedicated fax group for callers to retrieve faxes, either online or by entering a fax machine phone number.

   Note:

   - You should define the fax groups on the currently inactive configuration.

   - If you are providing users with broadcast mailboxes for fax reception, you must customize one FCOS for fax users and another FCOS for the broadcast mailboxes. If you offer different levels of service to users, you might have to customize more than one FCOS.

   - To enable users to download the Fax Printer from the Web View GUI, ensure that the FCOS does not include feature bit 303 (Disable Web View Downloads).

7. Based on your completed NuPoint Fax COS Planning Worksheet, customize an FCOS to include the following bits:

   For Fax Mail: | For Walkaway Fax: | For Fax Broadcast | For Guaranteed Fax | For Fax Publishing | For Outbound Fax
   --- | --- | --- | --- | --- | ---
   190 | 190 | 122 | 198 | 194 | 110
   191 | 203 | 190 | 206 | 195 | 193
   192 | 256 | 198 | 207 | 197 | 195
   193 |  | 203 |  |  | 290
   194 |  |  |  |  |
   195 |  |  |  |  |
   196 |  |  |  |  |
   198 |  |  |  |  |
   199 |  |  |  |  |
   200 |  |  |  |  |
   203 |  |  |  |  |
   230 |  |  |  |  |
   235 |  |  |  |  |
   236 |  |  |  |  |
   237 |  |  |  |  |
   239 |  |  |  |  |
   240 |  |  |  |  |
   256 |  |  |  |  |
   290 |  |  |  |  |

8. Based on your completed NuPoint Fax COS Planning Worksheet, customize an LCOS with the following limits parameters:

   For Fax Mail, Walkaway Fax, Broadcast Fax, and Fax Publishing: | For Guaranteed Fax and Outbound Fax:
   Maximum number of digits allowable for fax phone number for fax delivery | Maximum number of fax messages per mailbox
   Maximum number of fax messages per mailbox | CNG tone detection length (recommended value of zero)
   CNG tone detection length (recommended value of zero) | Unplayed fax message retention
   Fax delivery retry frequency | Urgent fax message retention
   Fax delivery retry interval |
   Played fax message retention |
   Unplayed fax message retention |
   Urgent fax message retention |
   Fax receipt retention |

9. If you have NP Net installed on your server, customize an NCOS with the following limits parameters, based on your fax planning worksheet:

   - 10 (Make Fax Message to Network)

   - 11 ( Give Fax Message to Network)

   - 12 ( Answer Fax Message to Network)

10. Based on your completed Fax Mail Mailbox Worksheets, configure user mailboxes for Fax Mail. Mailboxes for Fax Publishing can be Tree, Chain, or Greeting Only.

11. (Optional) Set billing rates for NuPoint Fax.

12. Activate the configuration.

13. For each Fax Broadcast mailbox create distribution list 1 containing the recipients for faxes sent to that mailbox. Recipients can include local mailboxes, remote mailboxes on other NuPoint Unified Messaging servers connected by an NP Net network, or outdial telephone numbers.

14. To deposit the faxes into the Fax Publishing mailboxes, you must call the server from a fax machine. Log into each Fax Publishing mailbox as the mailbox owner (by pressing the star key before the mailbox number) and select the 8 key for user options, the 3 key for fax options, and then press the 5 key to leave a fax. When prompted, send the appropriate pages into the mailbox. Repeat for each mailbox in your Fax Publishing system. When a caller reaches one of the mailboxes, the server plays any recorded greeting in the mailbox and then tells the caller to get ready to receive the fax online or input a fax number to have the fax delivered.