# Configure MiCollab Language

This page allows you to configure the following settings:

- System Language: Select the language of the Telephone User Interfaces (TUIs) for the MiCollab application end-users. End-users can also set their own prompt language on the Settings page of their MiCollab End User Portal . After the initial installation of a new system, the System Language defaults to US English.

- NuPoint UM Prompt Languages: Select the other languages for the NuPoint UM prompts. When users call into the NuPoint UM system through the Message Center auto attendant or Receptionist application, they are asked to select the language of the NuPoint UM prompts for the duration of their call. Users can select either the primary prompt language or one of the other languages. The primary (first) language is determined by the System Language setting above; the other languages are determined by the settings in these fields. For example, the primary system language could be English (United Kingdom); the second language; French (Canada), the third language Swedish (Sweden), and so on.

  You must record your corporate "Welcome" greeting in all the selected languages for incoming calls to the NuPoint UM system. When an external caller connects with the voice mail hunt group pilot number, the system plays your bilingual or multi-lingual corporate greeting and then prompts the caller to select the desired language. For example:

  System "Welcome" Greeting:"Welcome to Mitel Networks, Bienvenue à Mitel Networks".

  System Prompt: "For Service in English press 1; Pour le service en français, appuyez sur 2”.

  Users should also record their mailbox greetings in the required languages. When a caller reaches a user's mailbox, the system plays the mailbox greeting. For example:“You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message”.

- Use NuPoint UM Mnemonic English Prompt: When the System Language or Secondary NuPoint UM Prompt Language is set to English (United States), check this box if you want the NuPoint UM voice mail system to use English mnemonic prompts. By default, the system uses English numeric prompts.

## Change System Language

To change the system language:

1. Under Configuration, click MiCollab Language.

2. Select the desired language from the System Language drop-down box.

3. If you set the system to use "English (United States)", you can choose to use numeric (default) or mnemonic prompts for NuPoint UM voice mail:

   - Check the Use NuPoint Mnemonic English Prompt box if you want the voice mail system to prompt users to enter letters to select actions. For example, "Press P to play";

   - Clear the box if you want the voice mail system to prompt users to enter numbers to select actions. For example "Press 7 to play".

   Note: The Use NuPoint Mnemonic English Prompt box is only presented if the NuPoint UM application is installed.

4. Click Save.

The following conditions apply to the System Language:

- The Line Group language setting and LCOS language setting use the MiCollab system default language. In the interface, the Line Group language setting is set to "undefined" and the LCOS language setting is set to "default". If you set the system language in the Line Group, it overrides the MiCollab system language setting and the MiCollab secondary NuPoint UM prompt language setting. Note that the LCOS language overrides the Line Group language and the MiCollab System language.

- The language of the Call Director application is not controlled by the system language setting.

- MiVoice Business phone displays are not controlled by the system language setting.

- For MiCollab Audio, Web and Video Conferencing , the Telephone User Interface language (TUI) is set on a system-wide basis for all users (that is, each user cannot set his or her own TUI language for MiCollab Audio, Web and Video Conferencing ).

- The MiCollab End User Portal login page is displayed to the user in the language of the user's browser. If the browser language is not supported, the login page is displayed in the system language.

- The prompt language for call flows in Call Director default to the MiCollab language setting. However, users can set the prompt language for a call flow independently of the MiCollab language setting through the Action menu in the Call Director application.

- The System Language setting does not control the language used by the MiCollab End User Portal or Speech Auto Attendant application. The MiCollab Speech Auto Attendant only supports two languages: UK English and NA English. To change the Speech Auto Attendant language:

  1. Under Applications, click NuPoint Web Console.

  2. Under Auto Attendant, click Misc. Parameters.

  3. Select the desired Primary Language, and then click Save.

  4. Under Auto Attendant, click Data Source.

  5. Click Force Update.

- The Use NuPoint Mnemonic English Prompt box is displayed only when either System Language or Secondary NuPoint UM Prompt Language is set to English (United States).

- MiCollab Client supports additional languages that are not supported by MiCollab . However, MiCollab Client users can use these additional languages when MiCollab Client is deployed as an application on MiCollab , even though these languages are not supported by MiCollab .

## Configure NuPoint UM Prompt Language

To configure a prompt language for the NuPoint UM system:

1. Ensure NuPoint UM FCOS feature bit 51 "Do Not Switch Languages for Outside Caller" is assigned to the users' voice mailboxes.

2. Under Configuration, click Application Suite Language.

3. Select the desired languages from the NuPoint Prompt Language drop-down box.

4. Record a bilingual or multilingual corporate greeting for the NuPoint UM system hunt group pilot number though the NuPoint UM administrator mailbox. Record the greeting in the "System Language" followed by the same greeting in the other selected languages; for example: “Welcome to Mitel Networks, Bienvenue à Mitel Networks; Bienvenido a Mitel Networks; Willkommen bei Mitel Networks”

5. Call into the NuPoint UM system hunt group pilot number and ensure that the prompts are played correctly.

6. Instruct mailbox users to record bilingual (or multilingual) greetings for their mailboxes as required. Again, users should record their mailbox greetings in the "System Language" followed by the same greeting in the other languages; for example: “You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message; Usted ha llegado al buzón de voz de Jean Julian , por favor deje un mensaje; Sie sind auf der Sprachmailbox von Jean Julian erreichen, hinterlassen Sie bitte eine Nachricht”.

The following conditions apply to the other NuPoint UM prompt languages:

- NuPoint UM FCOS feature bit 51 "Do Not Switch Languages for Outside Caller" must be assigned to the users' voice mailboxes.

- The NuPoint UM Line Group language setting and LCOS language setting use the MiCollab system default language. In the interface, the Line Group language setting is set to "undefined" and the LCOS language setting is set to "default". If you set the system language in the Line Group, it will override MiCollab system language setting and the MiCollab NuPoint UM prompt language.

- The "NuPoint Prompt Language" field is only displayed if NuPoint UM is installed.

- This prompt language feature does not apply to Speech Auto Attendant (SAA).

- Callers select the desired language for NuPoint prompts at the system-level only, not at the mailbox level.

- The system plays the languages in the order of the language choices. For example, if you selected the English as the "System Language" and then French, the system generated prompt plays: "For service in English, press 1; Pour le service en français, appuyez sur 2."

- This feature applies to calls to the NuPoint UM voice mail hunt group pilot number. The caller only selects the prompt language once, before the first system prompt is played.

- Mailbox owners are not prompted to select a prompt language when they log into their mailboxes.

- In MiCollab , the language selection prompts are system generated. MiCollab does not provide you with the ability to record and import a custom language selection prompt.

- An "SAA Warning" is displayed in the server manager interface if the "System Language" or one of the other language selections is not English.