# Record Company Greetings

## Overview

The Company Greeting is the message that outside callers hear when they access the system. You can record two greetings: one to play during regular working hours, and one to play during evening or weekend hours. Company greetings are made by recording a greeting in the administrator’s mailbox for each line group.

The system ports are divided into line groups. Each line group can have a different administrator’s mailbox and, therefore, a different company greeting. More than one administrator’s mailbox may be configured. (To view system line groups in the Web Console, click Active Configuration > View System Configuration. In the Text Console, see Statistics Reports . )

For example, with NP Receptionist, you can record appropriate greetings for the automated receptionist number and the message center number. Separate day and night greetings can be recorded for both administrator’s mailboxes. (If only one greeting is recorded, it is played during both time periods.)

The software contains a pre-recorded Wait Prompt, which issues the message: "Please enter an extension number or wait for assistance." Check your system Configuration Report to see whether this prompt is disabled. Disabling this prompt allows you to record the text of this message in the same voice as the rest of the company greeting.

If you do not record a personalized company greeting, NP Receptionist issues the default greeting: "Welcome to the Automated Attendant."

You can also configure a schedule for playing company greetings using the Text Console (only).

## Programming

This procedure describes how to record a company day greeting and night greeting. This procedure assumes that you have defined an administrator mailbox for the line group.

1. Log into the administrator’s mailbox.

   - Enter the server extension number.

   - Press the star (*) then enter the administrator’s mailbox number.

   - Enter the administrator’s passcode.

2. Record the company greeting.

   - Press the 8 button for User Options.

   - Press the 4 button for Greetings. The server prompts, "Press D to record the day greeting; N to record the night greeting."

   - Press D or N, then record the appropriate greeting.

   - After you have recorded the greeting, press the 7 button to review it.

     - To add information to it, press the 2 button.

     - To discard it and record a new one, press the 3 button.

     - To abandon the task, press the 3 button then press the 9 button before the recording prompt plays.

   - When you are satisfied with the greeting that you have recorded, press the 9 button to save the recording and return to the Main Menu.

3. To record a company greeting for the other period, repeat the process described in step 2. If either a day greeting (only) or a night greeting (only) is recorded, the following prompt plays during the period for which no greeting was recorded:

   "Welcome to the message center. Please enter a mailbox number or wait."

4. If you have administrator’s mailboxes defined for other line groups and you want a company greeting to play in those line groups:

5. Log into the administrator’s mailbox for the appropriate line group.

6. Record the company greeting.