# About Names and Greetings

A mailbox owner can record a name for the mailbox. If the owner does not record a name, the server uses the mailbox number instead. For example, if you have mailbox 5731 and record “Kevin Lee” as your name, other users hear “Kevin Lee” when they make messages for your mailbox. If you do not record a name, users hear “Mailbox fifty-seven thirty-one.” Users also hear mailbox names when they play messages from other users. If you get a message from an outside caller, no name is used.

Greetings are played when callers or users reach your mailbox, either by entering your mailbox number or by dialing your extension (if you have an integration that supports this feature). Mailbox owners can choose various types of greetings, depending on their FCOS. In many of the integrations that a server supports, owners can choose greetings that respond to the condition under which a call has been received by the server: Ring No Answer, Busy, or Forward. Personal greetings for these three possible conditions are called conditional greetings. To have the same greeting played under all conditions, a user would enable the primary greetings.

The general greeting option allows a user to select whether to use personal or server greetings. If conditional greetings are also enabled, the user can select conditional server greetings that play in response to line conditions as shown in the following table.

Greetings Supplied by the Server
Condition | Greeting
--- | ---
Ring No Answer | “I’m sorry, [name] does not answer. Please leave your message at the tone.”
Busy | “I’m sorry, [name] is on another call. Please leave your message at the tone.”
Call Forward | “I’m sorry, [name] is not available. Please leave your message at the tone.”

You can copy a mailbox greeting to a mailbox name and copy a mailbox name to a greeting.