# Fax Class of Service Parameters

The system administration menus contain NuPoint Fax configuration parameters for feature, limit, and network classes of service (FCOS, LCOS, and NCOS). All of these options are described below. Read through the descriptions before completing the Fax worksheets. Some of the options are similar to those for voice messaging, some are not unique to fax handling but must be assigned to a mailbox for using Fax with the Web View Interface, and some are unique to fax handling. When you assign a NuPoint Fax feature to a mailbox, the appropriate user and outside caller prompts are enabled automatically. The voice prompts are described in the NuPoint Unified Messaging User Guide.

Note: FCOS assignments take effect only after one or more fax channels have been assigned to a line group.

## FCOS Feature Bits for Fax

The feature bits described below are used with NuPoint Fax.

## 110 Make/Give to Telephone Number

Allows a mailbox owner to make or give a message to a telephone number outside the mailbox system; known as “call placement.” This feature bit is required for a user to send faxes to external numbers. It is not required if faxes will be sent to internal numbers only. This feature bit is required for the fax printing feature.

## 190 Receive fax messages (master feature)

This feature allows a mailbox to receive fax messages. When callers reach the mailbox, they are first prompted to leave a voice message (cover sheet), then prompted to press L to leave a fax with the voice message. Callers can ignore the message prompt and press L to leave a fax without a voice cover sheet. When the user accesses the mailbox, the user is informed that there is a message with a fax there and given options to retrieve the fax online or direct the fax to a fax machine after hearing the voice message.

Note:

- Mailboxes must also include one or more of the fax delivery features (193, 194, 195, 237) to permit the users to retrieve faxes stored in the mailboxes.

- If feature bit 240 is enabled, callers do not need to press L to begin sending a fax; the system will detect an incoming fax when it does not hear speech.

- If feature bit 290 is also assigned to the mailbox, users can view fax messages through the Web View interface.

## 191 Make fax messages

When this feature is assigned to a mailbox, the mailbox owner can make a voice message, and then press L to leave a fax with the message. The fax is then delivered to the addressed party or parties with the voice message.

## 192 Give fax messages

This NuPoint Fax feature allows users who are able to receive faxes in their mailboxes to forward the faxes along with voice comments directly to other users or to outside lines. They cannot include another fax as a comment.

Note: This feature requires feature bit 190.

## 193 Deliver fax to default fax phone number

This feature allows a user to have faxes delivered to a personal (default) fax telephone number after listening to the voice annotation. This number can be a department or company fax machine and is entered by the system administrator during configuration. When the user selects this option, another menu is played giving further options to schedule delivery, cancel delivery, or deliver the fax now.

Note: This feature requires bit 190. The system must have a fax group connected to an outbound line group to deliver faxes to phone numbers.

## 194 Deliver fax online

This feature permits users accessing their mailboxes from a fax phone to receive stored faxes online.

Note: This feature requires feature bit 190. The system must have a fax group connected to an inbound line group to deliver faxes online.

## 195 Deliver fax to designated telephone number

When this feature is included in a mailbox and the user wishes to retrieve a fax or deliver it to someone else after listening to the voice annotation, the prompt "Press I to input a number for this fax" is included in the fax transmittal options menu. After the user selects "I" and inputs the number, another menu is played giving the choices of scheduling the delivery, canceling it, or having the fax delivered now.

Note: This feature requires bit 190 for fax functionality and bit 95 to schedule fax delivery. The system must have a fax group connected to an outbound line group to deliver faxes to phone numbers. Additionally, a “fax pager index” must be set in the user’s mailbox.

## 196 User changeable default fax phone number for fax delivery

This feature allows users to change their personal (default) fax delivery numbers through the user options menu in their mailboxes.

Note: This feature requires bit 193.

## 197 Fax on demand

This feature is for Fax Publishing. When it is assigned to a greeting only mailbox, the caller is greeted and given a prompt to get ready to receive the fax deposited in the mailbox, either online or at another number. The mailbox LCOS and RCOS control the delivery features.

Note: This feature requires feature bit 194 and/or 195.

## 198 Receive fax messages only

This feature prevents a mailbox from receiving voice messages and allows it to receive only fax messages. It is used for both Guaranteed Fax and broadcast mailboxes in Fax Mail. No greeting or prompts are played to the calling party and only faxes are recorded. A fax session starts immediately when the server answers the call.

A Guaranteed Fax mailbox must have both this bit (198) and message delivery enabled.

Note: This feature requires feature bit 190.

## 199 Automatic receipt for successful fax message sent

When this feature is included in a mailbox and the user schedules a fax delivery, a receipt with a time stamp is automatically placed in the mailbox indicating whether the transmission succeeded or failed. When this feature is not included in a mailbox, a receipt is issued only if the transmission fails.

Users can also receive email notification concerning the status of the fax transmission. To receive confirmation of successful and failed fax transmissions, configure an email address and enable this feature for the user's mailbox. To receive confirmation of successful fax transmissions only, configure an email address but leave the feature disabled.

Note: This feature requires feature bit 190 and feature bit 193 or 195.

## 200 Fax cover page

This feature causes the system to send a cover page with outgoing faxes. The cover page identifies the user as the fax recipient at the company or department fax machine. Mailbox owners can fax a personal cover page into their mailboxes which the system sends each time they retrieve faxes. When a cover page is deposited in the system administrator’s mailbox, it becomes the company fax cover page and it is delivered with faxes retrieved by users who do not have a personal cover page. If neither a personal cover page nor a company cover page is available, the system generates a default cover page.

If this bit is not enabled in an FCOS, the system does not send any cover sheet with outgoing faxes.

Note: Feature bit 230 disables the mailbox personal fax cover page option so that mailbox owners cannot override the company or default cover page.

## 203 Walkaway fax

A mailbox with this feature is set to expect calls from fax machines rather than from live callers. When a call is routed to a mailbox with this feature, CNG (tone transmitted by a fax machine when it calls another fax machine) detection is enabled while the mailbox greeting is playing. If the system detects fax tone, it processes the incoming fax. If it does not detect fax tone, it plays the recorded mailbox greeting and prompts. This permits callers to dial into a user’s mailbox and immediately send a fax without a voice cover sheet, and without having to respond to prompts or monitor the call.

Feature bit 256 causes the system to play a brief introductory prompt for walkaway fax mailboxes.

Note: When feature bit 203 is active, the system listens for fax tone (CNG) in order to act like a receiving fax machine when the call is initiated by a sending fax machine.

When feature bit 240 is active, the system always defaults to accepting a fax when it does not detect voice. This is similar to the function of bit 203, however, callers will hear fax signals if their voice recording times out.

This feature requires feature bit 190.

## 206 Fax delete

This feature automatically deletes a fax from a mailbox after it has been delivered. It is used in Guaranteed Fax to prevent re-sending the same message to the fax machine.

Note: Feature bit 237 (Automatically deliver fax to default number) overrides this feature. 237 is for user mailboxes, not guaranteed fax mailboxes. Do not use both bits in the same FCOS.

## 207 Fax verify

This feature is assigned to Guaranteed Fax mailboxes which are on the same hunt group as the fax machines. It checks incoming faxes with those already stored in the mailbox to prevent the same fax from rotating through the hunt group and getting stored in the mailbox again when the fax machine is down or busy.

## 230 Deny change to fax cover page

This feature disables a mailbox owner’s ability to create a personal fax cover page. If feature bit 200 is enabled, the system will send either a company cover page (if one has been placed in the administrator’s mailbox) or the system default cover page. This feature has no effect if bit 200 is not enabled.

## 235 Display from field on fax cover page

This feature adds the “From” field to the default fax cover page. The field identifies the system that the fax came from, such as, “ABC Communications Fax Service.” It does not identify the mailbox owner. The text of the “From” field is set in the Fax Service and Promotional Message Menu.

## 236 Display promotional field on fax cover page

This feature adds a promotional message field to the default fax cover page. The text of the promotional message field is set in the Fax Service and Promotional Message Menu.

## 237 Automatic fax retrieval

This feature allows the mailbox owner to have faxes downloaded automatically to a pre-configured default fax number when faxes arrive in the mailbox. The fax or voice/fax message is automatically moved to the saved queue and the message waiting indicator is not triggered. This feature is intended to make it easier for mailbox owners who regularly use the same fax machine to retrieve their faxes. The mailbox owner can also enable or disable this feature from the user options menu.

Note: When this feature is active, the mailbox owner should check the target fax machine frequently, since fax messages do not activate a message waiting indicator.

This feature overrides feature bit 206 (Discard fax message after delivery). 206 is for guaranteed fax mailboxes only. Do not include both bits in the same FCOS.

## 239 Retrieve all unplayed faxes

This feature makes it easier for mailbox owners to get their faxes. If they do not have automatic fax delivery enabled, they have the option to have all faxes concatenated and sent at once. The user selects the “retrieve all faxes” option from the user options menu and all the faxes are automatically sent to the user’s default fax number.

Note: This feature requires one or more of feature bit 193, 194, or 195.

## 240 Receive fax on record time-out

This feature makes it easier for callers to send fax-only messages and voice/fax messages. In the case of fax-only messages, a caller can dial into a mailbox, press start, and walk away. In the case of the voice/fax message, the caller does not need to press L to send the fax.

Note: When feature bit 203 is active, the system listens for fax tone (CNG) in order to act like a receiving fax machine when the call is initiated by a sending fax machine. Without bit 203, callers to a mailbox must press L to indicate that they want to leave a fax.

When feature bit 240 is active, the system always defaults to accepting a fax when it does not detect voice. This is similar to the function of bit 203, except that the user does not have to press L to leave a fax. However, callers will hear fax signals if their voice recording times out.

This feature requires feature bit 190.

## 256 Enable fixed greeting for walkaway fax

The feature bit causes walkaway fax mailboxes to play the prompt, “Press 1 or wait…” before playing the mailbox greeting.

## 290 Enable UM Standard Web View

This feature bit must be assigned to a user's mailbox along with feature bit 190 (Receive Fax Messages) for the user to receive and view Fax messages in the Messages tab of the Web View Interface.

## LCOS Limits for Fax

The following fax limits can be included in limits classes of service (LCOS).

## Number of digits for fax phone number for fax delivery

This limit restricts the user to the set number of dialing digits when retrieving or redirecting a fax to a designated number. For example, 3 or 4 digits would only allow faxes to be redirected to an internal extension, but 11 or 12 digits would let the user send faxes long distance. If no digits are specified, then the number of digits defaults to that entered for the outside caller dialing plan in the Online Configuration Menu.

Note: This limit works in conjunction with RCOS NPA/NXX screening.

## Number of fax messages per mailbox

This limit is the maximum number of faxes that can be stored in a mailbox at any one time.

## CNG tone detection length

This limit is the number of seconds that the NuPoint Unified Messaging server waits to detect the CNG tone from a calling fax machine when walkaway fax is enabled (feature bit 203). This limit should be set to zero except for sites with very noisy phone circuits.

## Fax delivery retry frequency

This limit is the number of times the server attempts to send a fax message until it is successfully sent. The system retries fax delivery when it encounters ring no answer, busy, or no available fax resource.

## Fax delivery retry interval

This limit is the number of minutes the system waits between retries on delivering a fax message.

## Played fax message retention

This limit is the maximum number of hours that played faxes can be stored in a mailbox.

## Unplayed fax message retention

This limit is the maximum number of hours that unplayed faxes can be stored in a mailbox.

## Urgent fax message retention

This limit is the maximum number of hours that urgent faxes can be stored in a mailbox.

## Fax receipt retention

This limit is the maximum number of hours that fax receipts can be stored in a mailbox.

## Call Placement limits

Call Placement limits include the same limits and retry intervals and message phone length. Use these parameters to configure fax behavior when using the Fax Printer Driver or Web View to send faxes.

## NCOS Networking Features for Fax

The following options determine a user’s fax capability over an NP Net network to other NuPoint Unified Messaging servers. These are entered as part of the network class of service (NCOS).

## 10 Make fax messages to the network

This feature allows a user to make a fax message and send it over the network.

## 11 Give fax messages to the network

This feature permits users to forward fax messages deposited in their mailboxes to users on another system over the network. It does not allow users to make a fax message to the network.

## 12 Answer fax messages to the network

A user with this feature can reply to a fax message that was sent from another system over the network. If feature bit 38 is activated, the original message, voice and fax, will be sent with the reply back across the network.

## NuPoint Fax and RCOS

Like all other types of outbound calls, outbound NuPoint Fax calls are controlled by the Restriction Class of Service of the sending mailbox. A mailbox owner cannot have a fax delivered to a phone number that is blocked in their RCOS.