# Line Usage Statistics Report

## Overview

The Line Usage Report shows the number of seconds that individual ports were busy and how many calls each line received over a specified reporting period. You can choose to display the data for a single line or for a range of line numbers. The reporting period can be any hour, or range of hours, from the current day or from portions of the most recent seven days.

An excerpt from a sample Standard Line Usage Report is shown here:

    LINE
    USAGE 15min REPORT
Thu May 14, 20XX 2:01 pm 05/11/XX 8hr-12hr --- minutes interval --- DAY=01 LINE=1:0:183 HOUR=08 00-14 15-29 30-44 45-59 TOTAL USAGE SECONDS 0 0 0 0 0 0 % CALLS 0 0 0 0 0 HOUR=09 00-14 15-29 30-44 45-59 TOTAL USAGE SECONDS 0 0 0 0 0 0 % CALLS 0 0 0 0 0 HOUR=10 00-14 15-29 30-44 45-59 TOTAL USAGE SECONDS 0 0 0 0 0 0 % CALLS 0 0 0 0 0 HOUR=11 00-14 15-29 30-44 45-59 TOTAL USAGE SECONDS 0 0 0 0 0 0 % CALLS 0 0 0 0 0 HOUR=12 00-14 15-29 30-44 45-59 TOTAL USAGE SECONDS 0 0 0 0 0 0 % CALLS 0 0 0 0 0 HIGHEST USAGE: 0 sec at 8,9,10,11,12 hr LOWEST USAGE: 0 sec at 8,9,10,11,12 hr

## Reading the Standard Line Usage Report

In the sample report, the heading shows the date and time that the report was run.

The first line of the report shows the date and time interval during which the data were gathered.

DAY = 01 LINE = 1:0:183 The data displayed immediately below refer to the triplet 1:0:183 (module 1, slot 0, port 183), on Monday. Entry 00-14 indicates that data in the column were gathered during the first 15-minutes of the hour; 15-29 refers to the second 15-minutes of the hour; 30-44 refers to the third 15-minutes of the hour; 45-59 refers to the final 15-minutes of the hour.

TOTAL The data for the four 15-minute intervals. If a hyphen appears in place of a numerical value, it means that the data have not been gathered.

EXAMPLE: If the report is run at 3:30 p.m., and the report interval is for hours 12-15 (noon to 3 p.m.), the entries for hour 15 (3 to 4 p.m.) show hyphens.

USAGE The percentage of the hour the line was busy.

SECONDS The total number of seconds that the line was busy during the time period.

CALLS The number of calls received by the line during the time period.

HIGHEST USAGE The greatest total amount of time that the line was busy in a single 15-minute interval of the reporting period.

LOWEST USAGE The least total amount of time that the line was busy in a single 15-minute interval of the reporting period. This period has the slowest traffic for the line during the interval reported.

## Reading the Line Usage Summary Report

The Line Usage Summary Report displays the ports by triplet, gives the total number of seconds that each line is busy, and the total number of calls that each line receives during the entire report period. The summary report is less specific than the standard report, but it allows you to see at a glance which line receives the most traffic for the specified time interval. In addition, by comparing the number of seconds that a port is busy with the number of calls that the line receives, you can determine the average duration of a call during this period for each port.

## Run the Line Usage Report

1. From the Main Menu, select (R) Reports, (S) Statistics, and then (L) Line Usage.

2. Select (A) Add Lines to Report and enter the number of the first line in the range to report. To report all lines, leave (A) an (B) at the default settings. To report only one line, enter the same number at both. Enter the triplet as: <module>:<slot>: <port> in one of the following formats:

   - Line number range: <module>:<slot>:<port>-<module>:<slot>:<port>.

   - Wild card entry * (all lines all modules), or <module>:* (all lines on <module>), or <module>:<slot>:* (all ports on <module>:<slot>).

   - Enter multiple values, as described, separated by commas.

   Note: Support for multiple-module servers (e.g. NPM UM 640) was discontinued with NuPoint Release 6.0.

3. In the Line Usage Report menu:

   - Select (B) Drop Lines to Report and enter the number of the last line in the range to report using the format described in step 2.

   - Select (D) Beginning Hour and enter the last hour of the time period to report. (0 = midnight; 12 = noon. Default is 8)

   - Select (E) Ending Hour and enter the last hour of the time period to report. (Default is 17.)

   - Select (F) Beginning Day and enter the first day of the week to report (Sun-Sat = 0-6. Default is Mon - Fri.)

   - Select (G) Ending Day and enter the last day of the week to report.

   - (Optional) Select (H) Summary = and choose N for detailed report or Y for a summary report. (Default is N.)

   - Select (R) Run report.

4. Select an output routing for the report:

   - C to send the report to the console without pausing

   - F to send the report to a file on the server

The Standard Line Usage Report displays data for each line, in 15-minute increments, for each hour of the chosen interval. The Line Usage Summary Report shows a single value for each line.