# Cut-Through Paging - Operation

There are five parts to the user interface for CTP:

- Mailbox Owner Greeting Setup

- Feature Activation Key

- Outside Caller Interface

- System User Interface

- CTP Recipient (Mailbox Owner) interface

## CTP Mailbox Owner Greeting Setup

The NuPoint Voice greeting does not prompt the caller to access CTP so the CTP mailbox owner's greeting should inform the caller that CTP is available.

## Feature Activation Key

The feature activation key defined for CTP is "I" (the 4 key) on the telephone set. This key is used by the caller/system user to access CTP.

## Outside Caller Interface

This section describes outside caller CTP access scenarios. Depending on mailbox configuration, the outside caller can access CTP at two different points within the NuPoint Voice session: immediately after the mailbox owner greeting OR after recording a message. As previously mentioned, it is the responsibility of the mailbox owner to inform the caller about CTP in his/her greeting.

## Scenario 1: Leave a telephone number (activate CTP), for a CTP Mailbox that has Outside Caller Functions On and Outside Caller Menu On.

1. Dial the desired party. If the called party is unavailable, you are forwarded to the NuPoint Voice system.

2. After the mailbox owner greeting, press "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

3. Enter your telephone number (1-25 digits) followed by a "#". If you do nothing, NuPoint Voice times out and prompts you again for the telephone number. After the second time out NuPoint Voice hangs up.

4. After the telephone number is entered, NuPoint Voice repeats the telephone number entered. NuPoint Voice prompts you with options as before; including the new option to delete and re-enter your telephone number.

5. If you do not wish to delete and re-enter your telephone number, skip to step 8.

6. To re-enter your telephone number, press "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

7. Enter your telephone number (1-25 digits) followed by a "#". After the telephone number is entered, NuPoint Voice plays it back.

8. At the prompt, enter "X" (the 9 key). NuPoint Voice confirms sending your telephone number with, "Your page sent."

9. Hang up.

## Scenario 2: Leave a telephone number (activate CTP), for a CTP Mailbox which has Outside Caller Functions Off:

1. Dial the desired party. If the called party is unavailable, you are forwarded to the NuPoint Voice system.

2. After the mailbox owner greeting, enter your telephone number (1-25 digits) followed by a "#". The feature activation key ("I")

   is not required when the outside caller functions are turned off. If you do nothing, NuPoint Voice assumes you are recording a message.

3. If a telephone number is entered, NuPoint Voice repeats the telephone number entered. NuPoint Voice confirms the sending of your telephone number with "Your page sent."

4. If the line group is configured for multiple messages, NuPoint Voice will prompt the caller to send another message or forward to the attendant. Otherwise, NuPoint Voice hangs up.

5. Hang up.

## Scenario 3: Leave a telephone number after recording a message (Note: this option is only available if he CTP mailbox is configured with FCOS bit 172 and Outside Caller Functions On and Outside Caller Menu On)

1. Dial the desired party. If the called party is unavailable, you are forwarded to the NuPoint Voice system.

2. After the mailbox owner greeting, record a message. NuPoint Voice prompts you with options as before; including the option to enter your telephone number.

3. Press "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

4. Enter your telephone number (1-25 digits) followed by a "#". If you do nothing, NuPoint Voice times out and prompts you again for the telephone number. After the second time out NuPoint Voice hangs up.

5. After the telephone number is entered, NuPoint Voice repeats the telephone number entered. NuPoint Voice prompts you with options as before; including the new option to delete and re-enter your telephone number.

6. If you do not wish to delete and re-enter your telephone number, skip to step 9.

7. To re-enter your telephone number, press "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

8. Enter your telephone number (1-25 digits) followed by a "#". After the telephone number is entered, NuPoint Voice plays it back.

9. At the prompt, enter "X" (the 9 key). NuPoint Voice confirms sending your telephone number with, "Your page sent."

10. Hang up.

## Scenario 4: Leave a telephone number after recording a message (Note: this option is only available if the CTP mailbox is configured with FCOS bit 172 and Outside Caller Functions Off):

1. Dial the desired party. If the called party is unavailable, you are forwarded to the NuPoint Voice system.

2. After the mailbox owner greeting, record a message.

3. Enter your telephone number (1-25 digits) followed by a "#" before the end of recording timeout. If you do nothing, NuPoint Voice times out the recording. After the telephone number is entered, NuPoint Voice plays back the number.

4. NuPoint Voice confirms sending your telephone number and message with "Your message and page sent".

5. If the line group is configured for multiple messages, NuPoint Voice will prompt the caller to send another message or forward to the attendant. Otherwise, NuPoint Voice hangs up.

6. Hang up.

## Scenario 5: Leave a telephone number before recording a message. (Note: this option is only available if the CTP mailbox is configured with FCOS bit 172 and Outside Caller Functions On and Outside Caller Menu On.)

1. Dial the desired party. If the called party is unavailable, you are forwarded to the NuPoint Voice system.

2. After the mailbox owner greeting, enter "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

3. Enter your telephone number (1-25 digits) followed by a "#". If you do nothing NuPoint Voice times out and prompts you again for the telephone number. After the second time out NuPoint Voice hangs up. After the telephone number is entered, NuPoint Voice plays it back.

4. At the prompt, press "D" (the 3 key). You are prompted to leave a message.

5. Record a message. NuPoint Voice confirms the completion of your recording.

6. At the prompt, enter "X" (the 9 key) to exit.

7. NuPoint Voice confirms the sending of your telephone number and message with “Your message and page sent.”

8. Hang up.

## Scenario 6: Leave a message only, dial the party as always and record your message after the NuPoint Voice recording beep.

## System User Interface

The CTP feature is only available for single-addressee messages. It is not available for multiple-addressee messages.

## Scenario 1: Leave a telephone number (activate CTP):

1. Dial NuPoint Voice and enter as a system user.
2. Select to make a new message as usual, however, address the message to one addressee only.
3. After the recording beep, enter "I" (the 4 key). NuPoint Voice prompts you to leave your telephone number.
4. Enter your telephone number (1-25 digits) followed by a "#". If you do nothing NuPoint Voice times out and prompts you again for the telephone number. After the second time out NuPoint Voice returns to the "Make" menu.

5. After the telephone number is entered, NuPoint Voice repeats the telephone number entered. NuPoint Voice prompts you with options as before; including the new option to delete and re-enter your telephone number.

6. If you do not wish to delete and re-enter your telephone number, skip to step 9.

7. To re-enter your telephone number, press "I" (the 4 key). NuPoint Voice prompts you to leave a telephone number.

8. Enter your telephone number (1-25 digits) followed by a "#". After the telephone number is entered, NuPoint Voice plays it back.

9. At the prompt, press "X" (the 9 key). NuPoint Voice confirms sending your telephone number with "Your page sent."

10. Hang up.

## Scenario 2: Leave a telephone number after recording a message (Note: this option is only available the CTP mailbox is configured with FCOS bit 172):

1. Dial NuPoint Voice and enter as a system user.

2. Select to make a new message as usual, however, address the message to one addressee only.

3. Record your message. NuPoint Voice prompts you to leave your telephone number.

4. Press "I" (the 4 key). NuPoint Voice prompts you to leave your telephone number.

5. Enter your telephone number (1-25 digits) followed by a "#". If you do nothing NuPoint Voice times out and prompts you again for the telephone number. After the second time out NuPoint Voice returns to the "Make" menu.

6. After the telephone number is entered, Nupoint Voice plays it back.

7. At the prompt, press "X" (the 9 key). NuPoint Voice confirms sending your telephone number and message with "Your message and page sent.

8. Hang up.

## Scenario 3: Leave a message only, enter NuPoint Voice as a system user and address and record you message as always.

## CTP Recipient Interface

The User Interface for the CTP recipient is divided into two areas: Pager Interface and Mailbox Interface. The Pager Interface describes what CTP recipients receive through their pagers. The Mailbox Interface describes what CTP recipients receive in their mailboxes.

## CTP Recipient Pager Interface

The cut-through page is only sent when the current time is within the mailbox's configured page “start" time and "stop" time window. The cut-through page will be sent only once (pager frequency = 1). If the cut-through page is unsuccessful, then the page will follow the regular page recovery process as defined for the recipient's mailbox.

The telephone number entered by the caller/user will be sent as a post-pager string prefix with a "greet" command. The "greet” command signals NuPoint Voice not to send the telephone number until the pager has answered. The telephone number will override the recipient's default post-pager string (predefined m the mailbox configuration). If the recipient's pager is analog, the pager unit beeps and then plays the DTMF tones for the telephone number to call. If the recipient's pager is digital, the digital readout displays the telephone number to call. If the recipient's pager is voice, the pager says "Please call NNX-XXXX.," where NNX-XXXX is the telephone number entered by the caller/user.

If the page recipient's mailbox is configured for notification receipt, the recipient will receive one page if the caller/user leaves both a telephone number and a message, however, if the page recipient's mailbox is configured for no notification receipt, the recipient will be paged twice if the caller/user leaves both a telephone number and a message—once for the telephone number and once for the message.

## CTP Recipient Mailbox Interface

The messages received in the CTP recipient's mailbox depend on the caller/user action and the mailbox configuration.

Case 1 - Caller/user leaves only a telephone number:

- If the mailbox is configured for no page notification receipt, the mailbox will have no page notification receipt and no message.

- If the mailbox is configured for page notification receipt, the mailbox will have one page notification receipt.

Case 2 - Caller/user leaves only a recorded message:

- If the mailbox is configured for no page notification receipt, the mailbox will have one message.

- If the mailbox is configured for page notification receipt, the mailbox will have one message.

Case 3 caller/user leaves a telephone number and a recorded message:

- If the mailbox is configured for no page notification receipt, the mailbox will have no page notification receipt and one message.

- If the mailbox is configured for page notification receipt, the mailbox will have one page notification receipt and no message.

NuPoint Voice Interface

CTP results in two NuPoint Voice interface changes for the CTP mailbox owner.

1. When the CTP mailbox owner accesses NuPoint Voice, the greeting now lists the number of page receipts, number of unplayed messages, and the total number of messages. If there are no page receipts, the greeting will list the number of unplayed messages and the total number of message, as before.

2. When the CTP mailbox owner listens to the page notification receipt, NuPoint Voice says:

   "Receipt for page received <time stamp>. You were paged by NNX-XXXX. <recorded message>."

   <time stamp>: gives the time the receipt was received.

   <recorded message>: plays the recorded message. If nothing was recorded, <recorded message> will be empty.