# Softkeys - Conditions

The following conditions apply to the Softkeys feature:

- Configuring Softkeys integration on the NuPoint UM server must be done using the Text Console.

- The Softkey feature option is available only to NuPoint UM systems that are integrated:

  - via IP to a MiVoice Business ICP, Release 5.1 UR 2 or later, or

  - via SIP to a MiVoice Office 250 , Release 3.2 or later

- Releases of the MiVoice Business ICP software prior to 5.1 UR2 have softkey functionality via the embedded voice mail feature; however, the NuPoint Softkeys feature can not be integrated with these earlier releases.

- All extension numbers enabled with the Softkey feature must be registered as 5020 or 5240 IP telephones on a MiVoice Business ICP system. Note that if you are configuring the Softkey feature for use with Record-A-Call optional feature, you may need to re-register the 5240 IP telephones accordingly. Refer to the Record A Call section for more information.