# About Prompts

Speech Auto Attendant prompts are customized greetings that can be recorded or imported so that a specific greeting will be played to callers.

There are two types of prompts:

- System prompts: standard auto attendant greetings (Internal Greeting, External Greeting, or Expert Greeting) that are played when a call comes into the system.

- Department prompts: specific auto attendant greetings that are played when a caller chooses to call a specific department.

You can import prompts that are shipped with the SAA feature or you can record your own. You can also play and silence (delete) greeting prompts.