# Programming an Outside Attendant’s Extension Number

This procedure is used to program an attendant’s extension number outside of the PBX network.

## Step 1: Formulate a Coding String

When the attendant’s extension number exceeds 15 digits, you must formulate a coding string that directs the system to dial the number. The coding string must simulate the steps that a caller takes to place the call by using special characters to simulate certain actions. The following codes are allowed:

0-9,#,* | Send out these DTMF tones (just as though they are being dialed from a standard touch-tone telephone)
A-D | Outdial these fourth column DTMF tones (keys are found on special telephones)
T | Go offhook (equivalent to lifting the receiver on a standard telephone) and wait for a dial tone
( | Send the digits that follow as pulses (10 pps)
) | Stop pulsing digits; resume sending digits as DTMF tones
+ | Pause for one second
G | Greet - wait for a person or pager to answer
F | Switchhook flash and wait for dial tone
S | Switchhook flash (no wait required)

## EXAMPLE B:

Company B is a large corporation with central assistance number 1-408-555-9867. To keep track of system use, the company issues department and personal account numbers to all employees.

To get assistance, this mailbox user must (1) lift the receiver and listen for a dial tone, (2) dial 9 to get an outside number, (3) listen for a dial tone to confirm that an outside line has been reached, (4) dial the main number, (5) wait for another dial tone, and (6) dial the department account number (0678787) and his or her personal account number (693201).

To duplicate and code this process, perform the following procedure:

T | Wait for dial tone
9 | Tell the PBX that you want an outside line
14085559867 | Dial the toll number
T | Listen for a dial tone
0678587693201 | Dial the account numbers

Note: NP Receptionist always appends a G (wait for a greeting) to the end of the attendant’s extension number. To make NP Receptionist perform a blind transfer (in other words, transfer the call by putting the called party on hold, dialing the number, and hanging up), put an H at the end of the dial string. (“Hidden (’Blind’) Mailbox Extension Number Programming”.)

## Step 2: Choose an Attendant Pre-Dial Index

Your system may be configured with pre-extension dial strings. To obtain a printout of pre-dial indexes and their dial stings, enter "?" (to request help) in response to the "Attendant’s extension pre-dial index" prompt. The available indexes, dial strings, and pre-dial string descriptions are provided, as in the following display for Example B:

Index | Pre-dial Strings | Description
1 | T9 | Outside line
2 | T923759 | Non-"Dial 1" Account
3 | T914085559867 | Central Assistance

Choose an attendant’s pre-dial index that represents the coding string for the first part of the number to outdial. In Example B, choose Index 3 because it will direct the system to outdial all numbers except the department account and employee’s personal account numbers.

## Step 3: Enter the Attendant Extension Number

The balance of the dial string must be entered as the attendant’s extension number. Using Example B, the department account number and user’s personal number are not covered by the pre-dial string. Thus, the user’s attendant extension number becomes 0678587693201.