# Reconcile Wizard - Troubleshooting

Symptom | Probable Cause | Corrective Action
--- | --- | ---
The reconcile wizard fails with a message similar to "sds sync did not sync proper info." | The Reconcile Wizard is not properly licensed with the Application Management Center (AMC). The Application Record ID is not registered with the AMC. | Log into the MiCollab server manager, access the Status page and Sync the MiCollab ARID with the AMC.