# MiVoice Office 250 Integration Troubleshooting

The following sections provide specific information on SIP feature interactions that may help to troubleshoot some common SIP problems. Also refer to Integration Prerequisites for additional information.

## SIP Feature Interactions

## Clustering

The SIP subsystem on NuPoint UM communicates to only one cluster node of the MiVoice Office 250 . If there is more than one MiVoice Office 250 system installed in a cluster, the MWI and pager calls may not be directed to the correct MiVoice Office 250 system.

## Call Redirection

All calls that arrive on NuPoint UM are made to the same location. The SIP subsystem on NuPoint UM will redirect every incoming call to an appropriate line configured as a SIP port.

For example, when NuPoint UM receives a voice mail call at a reserved and fixed SIP port, NuPoint UM will redirect this call to one of the free ports in the SIP trunk group.

## Validation of Incoming Call

In order for the SIP subsystem on NuPoint UM to accept an incoming call, this call must have the correct IP address of the MiVoice Office 250 and a correct Pilot Number. In addition, the call must arrive on the correct port for SIP communication (5058 for NuPoint UM on MAS or 5060 for NuPoint UM Standalone).

A call is rejected if validation fails.

## Answering a Call

The SIP subsystem on NuPoint UM uses the called ID (i.e. pilot number of a call) to select a line pre-configured for the line group identified by the given pilot number.

A busy reply is given if all lines in this line group are busy.

## Generating a Call

The SIP subsystem on NuPoint UM uses the pilot number configured for a specific outgoing line group as the calling ID and send the call via a free line in the group to a fixed location on the MiVoice Office 250.

## Lighting MWI

NuPoint UM provides the MiVoice Office 250 with the extension number of an endpoint and the indication for light on or off.

## Media Connection

During the set up of a pager call, the MiVoice Office 250 can negotiate with NuPoint UM for a standard DTMF payload type that is sent from NuPoint UM.

There is no specific change required for the current RTP subsystem in order for it to send and receive audio including DTMF to and from the MiVoice Office 250 .

## MiCollab Licensing

The MiVoice Office 250 integration is supported only on MiCollab Release 1.2 and higher. The configuration for the MiVoice Office 250 on NuPoint UM will fail if the NuPoint UM software is installed without the MiCollab license. Refer Applications > Users and Services > About UCC Licensing for more information on licensing.