# Enable Advanced UM for User Mailbox

When all system-level configuration is complete, the users' mailboxes must be enabled for Advanced UM.

Note:

- Each user must have a unique Advanced UM Email Alias / Full Name / Address (i.e. the ID must not be used in any other NuPoint mailbox). Duplication of IDs causes NuPoint to attempt to synchronize two voice mailboxes to one e-mail account, resulting in the deletion of all voice messages.

- If the Advanced UM service stops working, an e-mail is sent automatically to the System Administrator.

## To Enable Advanced UM for a User Mailbox:

1. Customize an FCOS for UM users and add the following feature bits for each type of user:

   For this feature: | Add these Feature Bits:
   --- | ---
   Advanced UM | 295
   Text-to-Speech | 296

2. Assign the customized FCOS to the user's mailbox.

3. Force a manual license update for Advanced UM.

4. Modify the user's mailbox as follows:

   - Enter the email alias (Microsoft) or address (Google) into the Advanced UM Email Alias / Advanced UM Full Name / Advanced UM Email Address field.

   - Enter the password for the email alias into the Advanced UM Email Password field. (See notes below for password requirements.)

   Note:

   - If the password is changed in the email client, it must also be changed in the user's mailbox. If the password is not updated, messages will be rejected.

   - The email alias appears in the General tab of the User Properties in Microsoft Exchange.

   - Updating UM User Licensing causes a scan of mailboxes that may take some time to complete and may place an extra load on the system.

   - Password Requirements:

   — For IMAP, the password must be the user's actual password. The Exchange server must support cleartext passwords. If passwords are changed regularly, mailbox programming must be updated to match.

5. If the user will be using the Speech to Text feature, select the Enable Speech-to-Text Transcription check box. Enabling this feature causes all incoming voice mails (except Confidential, Record-a-Call, and Fax messages) to be automatically transcribed to text and sent as email messages to the user's account. The status of these transcription emails is not synchronized, and does not affect the status of the original voice mail or MWI.

6. Enable web access to voice mail in the user's e-mail client. Refer to the Web View User Help for specific user configuration instructions.