# Test the NP Receptionist Setup

Use the test setup and the procedures in this section to test NP Receptionist setup for processing calls:

- Greetings and Assistance Call Processing

- Dialing plan and mapping of mailboxes to extensions

- Call screening

- Reorder tone

## Test Greetings and Assistance Call Processing

1. Call into the NP Receptionist main number from Station A. Check that the proper greeting, Day or Night, is played for the time period.

2. Allow the call to time out (wait).

3. If a PBX Console Attendant’s Access Code is configured for the time period, listen on the butt set for:

   - Pre-DN string dialing, including the switch hook flash

   - PBX Console Attendant Day Access Code dialing

   - Post-DN string dialing

   - Answer

4. If no PBX Console Attendant’s Access Code is configured, but the line group does have an Attendant’s Mailbox:

   - The wait prompt, if enabled, should say “Please enter an extension number or wait.” (NP Receptionist should automatically eliminate the prompt for assistance).

   - Upon timeout, you should be prompted to “Please leave your name, the name of the person you are calling, and a message.”

5. If neither a Console Attendant nor an Attendant’s Mailbox is configured, be sure that the Wait Prompt is disabled.

6. Repeat steps 1 and 2 for the other time period, to be sure that greetings and assistance call processing are correct for both day and night/weekend hours.

## Test Dialing Plan

1. Refer to NP Receptionist Worksheet 2.

2. For each leading digit that does not have a zero in the dialing plan, call at least one extension with the correct number of digits, and one extension that is incorrect, to be sure that NP Receptionist accepts the valid extension number, and rejects the invalid one.

3. When the dialing plan specifies “V,” for variable length, test several lengths to be sure that they are accepted.

4. Enter one extension number for each group of extensions that show a zero in the dialing plan. NP Receptionist should reject all such extensions.

5. Repeat steps 2 through 4 for the other time period, to be sure that greetings and assistance call processing are correct for both day and night/weekend hours.

## Test Mapping

1. If delete digits or offsets are set for any group of extensions, enter the number of the “called party” test extension into the extension field of a mailbox that will be reached by this mapping. If the number is mapped correctly, the test extension will ring. Follow this procedure for each group of mailboxes with leading digits that specify mapping.

2. Repeat the procedure for the other time period.

## Test Call Screening: Call Accepted

1. Dial NP Receptionist from Station A. Be sure that NP Receptionist answers with the appropriate greeting.

2. Enter the mailbox number of Station B.

3. When NP Receptionist says, “I will ring [called party]. Whom may I say is calling?”, say your name. NP Receptionist says, “Please hold.”

4. Leave Station A off hook, and listen on the butt set for:

   - Pre-DN string dialing

   - Extension number dialing

   - Post-DN string dialing

   - Ringing - Count the number of rings!

5. Answer the call at Station B. Listen for “Hello, you have a call from [your name]. Press A to accept the call, R to refuse it.”

6. Press A. Listen on the butt set while NP Receptionist dials the Connect dial string on called party accept (Menu 8), then releases the call. Adjust this string if Station A fails to connect with Station B.

## Test Call Screening: Call Rejected

1. Dial NP Receptionist from Station A. Be sure that NP Receptionist answers with the appropriate greeting.

2. Enter the mailbox number of Station B.

3. When NP Receptionist says, “I will ring Called Party. Whom may I say is calling?” say your name. NP Receptionist says, “Please hold.���

4. Leave Station A off hook, and listen on the butt set for:

   - Pre-DN string dialing

   - Extension number dialing

   - Post-DN string dialing

   - Ringing - Count the number of rings!

5. Answer the call at Station B. Listen for “Hello, you have a call from [your name]. Press A to accept the call, R to refuse it.”

6. Press R, then hang up the phone at Station B. Listen on the butt set while NP Receptionist dials the Dial string for return on called party refused. Adjust this string if NP Receptionist fails to return to Station A.

7. Listen at Station A as NP Receptionist says “I’m sorry [your name] did not answer.”

   The system then acts according to the Reject treatment type for Station B (play a redial menu, force to assistance, or force to the mailbox to leave a message).

8. If the treatment type does not perform as expected (for example, the caller was forced to assistance when a redial menu was desired), go back into the configuration program, and change the Reject treatment type programming.

## Test Reorder Tone

1. Call into NP Receptionist from Station A.

2. Dial an invalid extension number that conforms to the PBX dialing plan (or an extension that is set to “do not disturb,” if the PBX gives reorder tone on do not disturb).

3. Listen on the butt set to the reorder tone.

4. NP Receptionist should return to Station A, and play the prompt that is appropriate for the “Special actions on reorder tone encountered” dial string.