# Mailbox Names and SAA Recognition

If you are using NuPoint UM as your data source, when you configure mailbox settings you must add a name to the mailbox Name field. If the field is blank, the mailbox cannot be used for the SAA user.

Note: In order for SAA to ring the extension of the recognized called party, you must configure both the phone number and a pronounceable name.

Enter mailbox names according to the following specifications:

- As a minimum, specify a First name followed by a Last name separated by a space. Both names are required as a name cannot be recognized by SAA if only one word exists in the mailbox Name field.

- The maximum combined characters for the First name, Last name, and middle name (separated by commas) is 31.

- The maximum number of characters for the First name, Last name, and Middle name are 29, 29 and 27 respectively.

- The minimum number of characters for the First name, Last name, and Middle name is 1.

- You cannot enter digits 0-9.

- Letters are not case sensitive.

- Common names and special characters, such as apostrophes, hyphens, and periods, are permitted (for example, St.).

- The name should be pronounceable in the language selected ( en-US, en-GB, fr-CA, fr-FR).

- Single letters are permitted for First names and Last names.

- The first word, if it is not followed by a coma, is the First name.

- The last word, if it is proceeded by coma, is the First name.

After you manually update the information

- Under "Current Users" verify the names are recognizable.

- Verify the licensing of users and departments to confirm they are included.

- Verify the names by calling into SAA before deployment. (Due to the varying format of user names in the world (different origin, country, translation and language issues), and the source of data (typically from a company database or spreadsheet), you must pay special to non-typical names.)

## Examples

Examples of Acceptable Mailbox Name Entries
Case | Example | Recognized by saying
--- | --- | ---
Case 1: First name followed by a spaces then Last name | Donald White | "Donald White"
Case 2: First name of one character only followed by a space then Last name | W Smith | " W Smith"
Case 3: First name one character in length followed by a period and a space then Last name | W. Smith | " W Smith"
Case 4: Last name followed by a comma and space then First name | Smith, Harold | "Harold Smith"
Case 5: First name followed by a space then Middle name(s) followed by a space(s) then Last name | W G Smith | "W G Smith"

## Special Considerations for Department Names

SAA supports a maximum of 15 departments within its Department List. SAA can support additional departments if they are defined as Mailbox Users. In that case, the additional departments would not appear in the Department List playback, but would be available for speech recognition, similar to system users. Since the department would defined using a mailbox, the mailbox name would need to consist of two words to be recognized by SAA.