# Enter NuPoint UM Information

The NuPoint Unified Messa ging tab allows you to configure basic messaging information for a user. You must configure the advanced features from the NuPoint UM Web Console. If Flow Through Provisioning is enabled, changes will also be made to the MiVoice Business database.

## Add New Mailbox

To add a new mailbox for this user:

1. Click the NuPoint Unified Messaging tab.

2. Click Add New Mailbox.

3. Complete the required fields (see table below for details).

4. Click Save.

## Assign Existing Mailbox

To assign an existing mailbox to this user: (You can view and manage unassigned services using the View button on the Users and Services directory page.)

1. Click the NuPoint Unified Messaging tab.

2. Click Assign Existing Mailbox. The Assign dialog box is displayed.

3. Select the number of the existing mailbox that you want to assign.

4. Click Assign.

5. Complete the required fields (see table below for details).

6. Click Save.

## Delete Mailbox

To delete the mailbox for this user:

1. Click the NuPoint Unified Messaging tab.

2. Click Delete Mailbox . A list of existing mailboxes for the user is displayed.

3. Click the mailbox number you want to delete.

4. Click Yes to confirm the deletion.

Note: First time voice mail users are offered the option to enter four zeroes for a "no password" option. Choosing this option causes the passcode for NuPoint UM to be different from the passcode for all other MiCollab applications. To remove the option from the voice mail prompt, disable FCOS option 125.

## Mailbox Field Descriptions

Field | Description | Values
--- | --- | ---
Mailbox Number | Enter a mailbox number or select Use Extension Number to use your extension number as your mailbox number (recommended). | 1 to 11 digits. Numbers must be unique in the NuPoint UM system. If * or # are included in the original phone number, the system removes them from the mailbox number.
Extension | For MiVoice Business , select your extension number from the list. For MiVoice Office 250 , enter your extension number. |
Use Extension Number for Mailbox | Associates the mailbox with the extension number (recommended). This feature is enabled by default. Clear the checkbox to disable the option and manually enter a mailbox number. |
Attendant Extension | This is the number that is called if user dials 0 to return to the attendant. If an attendant extension is defined, it is assigned to ALL mailboxes being created. | Maximum 15 digits.
Feature COS | The Feature Class of Service ( FCOS) controls mailbox user privileges and outside caller functions for the mailbox. Individual privileges and restrictions are designated by numbers, which are referred to as "feature bits". Each FCOS has its own unique combination of these feature bits. For example, a user’s ability to make, give, or answer messages is controlled by the FCOS assigned. The FCOS that you specify is assigned to ALL mailboxes being created. | Default is 14. Note: Changing the content of FCOS 14 will change ALL mailboxes.
Limits COS | The Limits Class of Service ( LCOS) imposes limits on mailboxes. It can be a valuable tool for allocating disk storage space and port use. Each LCOS can set the maximum times allowed for recording mailbox greetings, user messages, caller messages, and mailbox names; it can limit the amount of time a user remains logged in during one session. The LCOS can specify the maximum time that a played or unplayed message can be stored in a mailbox before it is erased by the automatic purge. It can specify the maximum number of messages that a user can accumulate in a mailbox. You can also modify an LCOS to specify secondary language prompts. The LCOS that you specify is assigned to ALL mailboxes being created. | Default is 1. Note: Changing the content of LCOS 1 will change ALL mailboxes.
Message Waiting #1 | Select the type of message waiting notification from the list. | Default is None.
Message Waiting #2
3300 Record-A-Call | Select the check box to assign the MiVoice Business "Record-A-Call" Class of Service to this phone. | Default is blank.
Standard Unified Messaging | Select the check box to enable Standard Unified Messaging for the user's mailbox. Note: For MiCollab Release 4.0 and later systems, you must enable the Standard UM option using the check box in the NuPoint UM tab of the USP application. You cannot enable the Standard UM option through the NuPoint UM web console. Standard UM provides voice mail and FAX access to Lotus Notes, Novell GroupWise and Microsoft Outlook e-mail clients, or from the Web View in the user's e-mail client or Web browser. Users can also access voice, FAX, and Record-A-Call messages from the telephone user interface (TUI). When a voice mail message is left in a Standard Unified Messaging mailbox, the system sends messages to the UM SMTP Email Addresses that are defined for the user's mailbox. You can define these email addresses in the user's mailbox through the NuPoint UM Web Console, or the user can define them through their MiCollab End User Portal. Refer to the Unified Messaging book in the NuPoint UM Web Console online help for additional details. | Default is unchecked. Note: The following configuration conditions apply: The NuPoint UM Feature COS assigned to the mailbox must have the Standard UM feature enabled. A Standard UM license is required for each mailbox that requires Standard Unified Messaging. If a UCC license bundle is assigned to the mailbox user, this option is enabled by default and read-only. If you clear the check box, Standard UM is disabled for the user and the license is removed. Also, the Standard UM email addresses are cleared from the Mailbox page in the user's MiCollab End User Portal .
Advanced Unified Messaging | Select this check box to assign the Advanced Unified Messaging feature to the user's mailbox. Note that users must also enter their Advanced UM Email Alias and password from their end-user portal to enable the feature. Advanced Unified Messaging offers a high level of messaging integration and synchronization between a user's e-mail client and NuPoint UM voice mailbox. Full MWI synchronization is provided for voice messages that are accessed through the e-mail client. Message status synchronization is provided for e-mails that are listened to from the NuPoint UM voice mailbox (they are marked as "read" in the e-mail inbox). Advanced UM users can access their voice, fax, RAC, and email messages (from their Microsoft Outlook inbox or Lotus Notes 7 inbox, and from the NuPoint UM Voice mailbox) over the phone. Access to email via the Telephone User Interface (TUI) is enabled by integration with the email client, the email server, and text-to-speech (TTS) technology. Refer to the Unified Messaging book in the NuPoint UM Web Console online help for additional details. | Default is unchecked. Note: The following configuration conditions apply: The NuPoint UM Feature COS assigned to the mailbox must have the Advanced UM feature enabled. An Advanced UM license is required for each mailbox that requires Advanced Unified Messaging. If a UCC license bundle is assigned to the mailbox user, this option is enabled by default and read-only. If you clear the check box, Advanced UM is disabled for the user and the license is removed. Note that before you can clear the box, you must first delete the Unified Messaging email addresses from the user's mailbox: Under Applications, click NuPoint Web Console. Click Mailboxes. Edit the user's mailbox. Clear the email address fields. Return to the USP NP-UM tab and clear the Advanced Unified Messaging box.

Note: New users will not be added to the SAA directory immediately. To see an updated list, you can wait for the nightly NuPoint UM Auto Update or you can force an update using the NuPoint UM Data Source synch function. For more information, refer to the Update the User Data Source topic in the online help.

## Flow Through Provisioning Changes

- When you Add New Mailbox, and assign it to a user, the selected extension's information will be updated on the MiVoice Business .

- When you Assign Existing Mailbox, no updates are made to the MiVoice Business as the service already exists. Although both interfaces can be used to perform this task, we recommend that you use the Users and Services application rather than the Web Console.

- When you Delete Mailbox, the phone service and COS options for the selected DN on the MiVoice Business are set to values appropriate to the remaining services, and Call Forwarding is removed.