# Voice Prompts

MiCollab Audio, Web and Video Conferencing includes the voice prompts that are played for audio conferences. The audio prompts are available in multiple languages and the default prompt language is determined by the MiCollab Language set on the server. MiCollab Audio, Web and Video Conferencing also allows you to upload custom voice prompts and substitute those prompts or upload an entire set of custom language prompts, which are played instead of the existing prompts. The individual files are listed and include a brief description of the voice prompt, which helps you identify the file to change. For the complete list of the voice prompts, refer to the MiCollab Installation and Maintenance Manual. Click here for more information about recording custom prompts.

Note: After uploading custom prompts, you must restart MiCollab Audio, Web and Video Conferencing before new prompts are played for a conference.

## To upload a custom voice prompt file:

Note: When replacing multiple prompts you can save all of them to a .zip file that you can upload to MiCollab Audio, Web and Video Conferencing as a batch file. When selected, the batch mode process unzips the file, and then replaces the corresponding prompt files for the language selected. However, if any file is not named correctly, the same as the file it is replacing, it is ignored during the upload and the existing prompt is played. Mitel recommends that you verify the file names before uploading them to MiCollab Audio, Web and Video Conferencing.

1. From the MiCollab Audio, Web and Video Conferencing main page, click Voice Prompts in the navigation pane.

2. Select a language from the Prompts Language list.

3. Select File for the Mode.

4. Select the prompt from the Voice Prompt File list that you want to change.

   Note: The file name must match the existing file it is replacing. For example, the ”Welcome” prompt file name is 01.wav and "ENTER_PIN" is 02.wav and so on, therefore, the file replacing it must be named 01.wav or 02.wav...

5. Click Choose File to locate the file you want to use in place of the existing file.

6. Click Upload, and then click Ok at the prompt.

Note: If necessary, click Revert This Prompt to Default to return to the default file for the selected prompt. This feature is only available for English language prompts and will not restore prompts for Custom Language 1 or Custom Language 2.

## To upload custom voice prompt batch files:

1. From the MiCollab Audio, Web and Video Conferencing main page, click Voice Prompts in the navigation pane.

2. Select a language from the Prompts Language list that you are replacing.

   Note: You can upload custom prompts to replace all or some of the existing prompts.

3. Select Batch for the Mode.

4. Click Choose File to locate the .zip file for the prompts you are replacing.

   Note: File names in the .zip file must match the existing files they are replacing. If a file name does not match that file is ignored and the existing prompt is used.

5. Click Upload, and then click Ok at the prompt.

6. After the custom prompts are uploaded to MiCollab Audio, Web and Video Conferencing , go to the System Options page, and then select the language from the Language Prompts list.

Parent topic: Configuration
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