# Default FCOS

Several FCOS are pre-programmed in the default configuration. This section describes the default FCOS. Within the feature bit list for each default FCOS, master feature bits appear in bold type. You can select a default FCOS that matches your needs and assign it to a mailbox, or you can customize your own FCOS, using a default FCOS as a template.

We recommend that you preserve these default COS settings and customize FCOS when you require extra features.

Note: Operations that involve interactions with other mailboxes (make, give, answer) are limited to those mailboxes with compatible Group Class of Service (GCOS).

## FCOS 1: Unlimited

This FCOS contains most standard feature bits, except for the message-addressing options. The user can record name and greeting, change the passcode, and receive messages from other users and outside callers. The user can also play, keep, discard, answer, give messages and make new messages for other system users or for distribution lists, as well as create and modify distribution lists. Although this FCOS suits the needs of users with standard applications, do not think of it as truly “unlimited,” which implies that the mailbox is not restricted. It is, more accurately, the basic FCOS for a system.

Note: New mailboxes have FCOS 1 assigned to them by default unless you specify another FCOS.

FCOS 1 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

020 Make messages

024 Give messages

028 Give with comments

029 Answer messages

032 Make a user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Give to master distribution list

040 Receive messages from other users

041 Receive messages form outside callers

043 Receive message of the day

044 Receive user dist. list

045 Receive master dist. list messages

050 Play messages

053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages

066 Login during greeting in greet only mbx

070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

077 Change pager schedule

098 Say “Press 0” to caller before beep

125 Clear user passcode

126 Make/give to mailbox with empty GCOS

## FCOS 2: Full Guest

This FCOS is used in the hotel/motel environment where no Property Management System (PMS) integration is available. It has fewer capabilities than FCOS 1 (Unlimited). However, some feature bits allow check-in and check-out mailboxes to reach this type of mailbox.

FCOS 2 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

008 Mailbox can be checked in/out

020 Make messages

024 Give messages

028 Give with comments

029 Answer messages

032 Make a user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Change to master distribution list

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist. list

045 Receive master dist. list messages

050 Play messages

053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages

066 Login during greeting in greet only mbx

070 User Options Menu

071 Record or change mailbox name

072 Record or change greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

077 Change pager schedule

092 User will be in Dial-by-Name database

098 Say "Press 0" to caller before beep

125 Clear user passcode

126 Make/give to mailbox with empty GCOS

161 Conditional greetings

## FCOS 3: Restricted

This FCOS is used by hotels. Guests cannot enter or change their names, greetings, or passcodes; make, answer, or give messages; or create or use distribution lists. They can, however, keep and discard messages. Only the attendant can record names and greetings and assign passcodes. For a hotel or motel environment, a name and passcode are usually entered for this mailbox from a special check-in (see default FCOS 4) mailbox. Callers hear the greeting “Please leave a message for [name].”

A guest logs into the mailbox and hears the count of unplayed messages. Unplayed messages play automatically (that is, the guest hears the first message and all succeeding messages without having to press P to play). All messages are automatically kept, unless the guest presses D (to delete messages) within a few seconds.

FCOS 3 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

008 Mailbox can be checked in/out

009 Automatic logout if no message/receipt

010 (ISO) Enhanced Outcall Paging Options

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist. list 050 Play messages

052 Auto-play unplayed messages 053 Keep messages

054 Auto-keep messages 055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages

066 Login during greeting in greet only mailbox

## FCOS 4: Check In

This FCOS is used by hotels for a check-in mailbox, a special mailbox that manipulates other mailboxes. In a check-in mailbox, the system prompts for the mailbox number to be checked in, then prompts the attendant to record a name and enter a passcode for the mailbox. Guest mailboxes controlled by FCOS 4 must contain feature bit 008 (Mailbox can be checked in/out). Guest mailboxes are therefore usually assigned default FCOS 2 (Full Guest) or default FCOS 3 (Restricted).

FCOS 4 contains the following bits:

001 Login to mailbox

004 Outside caller functions

005 Play Outside Caller Menu prompts

066 Login during greeting in greet only mailbox

070 User Options Menu

071 Record or change mailbox name

072 Record or change greeting

090 Check in other mailboxes

## FCOS 5: Check Out

This FCOS is used by hotels for a check-out mailbox that is the counterpart of the check-in mailbox. In a check-out mailbox, the server prompts for the mailbox number to be checked out. The attendant can then choose to either keep or discard any messages left in the mailbox. Finally, the server purges the guest’s name, greeting, and passcode, and follows the attendant’s command about messages. The mailbox is then ready to be checked in for the next guest.

You must create a check-out mailbox to use the hotel check-in/check-out feature. Guest mailboxes controlled by FCOS 4 must contain feature bit 008 (Mailbox can be checked in/out). Guest mailboxes are therefore usually assigned default FCOS 2 (Full Guest) or default FCOS 3 (Restricted).

FCOS 5 contains the following bits:

001 Login to mailbox 004 Outside caller functions

005 Play Outside Caller Menu prompts

066 Login during greeting in greet only mailbox 070 User Options Menu

071 Record or change mailbox name

072 Record or change greeting

091 Check out other mailboxes

## FCOS 6: Greeting Only

When a caller reaches a Greeting-Only mailbox, the server plays the greeting and then hangs up. For example, a theater manager wants callers to hear an announcement of show times. The manager creates a mailbox with this FCOS, logs in to the mailbox, and records a greeting that announces show times. The mailbox owner can change the mailbox name, greeting, and passcode, but cannot create or use distribution lists. A Greeting-Only mailbox cannot accept messages. A Greeting-Only mailbox must have a greeting; otherwise, the server considers the mailbox invalid. To log into a Greeting-Only mailbox that does not have a greeting, press the * (star) key, then enter the mailbox number. You can remove feature bit 066 (Login during greeting in greet-only mbx) after you record a greeting for the mailbox.

FCOS 6 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

060 Ignore DTMFs during greeting

062 Hang up immediately after greeting

066 Login during greeting in greet only mbx 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

## FCOS 7: <TUI Emulation>

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions005 Play outside caller menu prompts

006 Rewind and fast-forward during playback

007 Pause in record or play

016 Deny recycling with * key

018 Give and mark urgent

019 Answer and mark urgent

020 Make messages021 Make and request receipt

022 Make to multiple destinations

023 Make and mark confidential

024 Give messages025 Give and request receipt

026 Give to multiple destinations

027 Give and mark confidential

028 Give with comments

029 Answer messages

030 Answer and request receipt

031 Answer and mark confidential

032 Make to user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Give to master distribution list

038 Attach original message to answer

039 Notification tone when new msg arrives

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist list messages

045 Receive master dist list messages

047 Notification prompt when new msg arrives

050 Play messages 053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages first

066 Login during greeting in greet-only mbx

070 User options menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

077 Change pager schedule

078 Activate user tutorial

084 Give receipt message with comments

085 Give receipt message to multiple dests

086 Give receipt message

087 Make and mark urgent

088 Receive urgent messages

094 Change Message Delivery options

095 Mark message for Future Delivery

098 Say "Press 0" to caller before beep

125 Clear user passcode

126 Make/Give to mailbox with empty GCOS

144 Skip forward to next message

190 Receive fax messages

191 Make fax messages

192 Give fax messages

193 Deliver fax to default number

194 Deliver fax online

195 Specify fax delivery number

196 Change default fax number

204 Message Skip, forward and backward

288 Enable TUI Emulation

## FCOS 8: Chain

Chain mailboxes play a greeting, then route calls to the mailbox selected by the caller. A chain mailbox cannot accept messages. Assign this chain FCOS to a mailbox and record a greeting for the mailbox. A chain mailbox prompts callers to enter a mailbox number or to wait. If callers enter a mailbox number, the chain mailbox routes the call to that mailbox. If callers wait (do not immediately enter a mailbox number), NuPoint Voice transfers the call to the attendant’s mailbox or to the attendant, depending on the configuration. When a mailbox owner logs in to this type of mailbox, NuPoint Voice prompts, “Press U to change user options, X to exit.” The mailbox owner can change the mailbox name, greeting, and passcode, but cannot make messages or create or use distribution lists. Chain mailbox is a default, unless the FCOS has one of these feature bits: 062 (Hang up immediately after greeting), one of the receive message feature bits, or any of the tree, rotational, or broadcast mailbox feature bits. If these feature bits are not included, the general greeting plays, which asks the caller for a mailbox number.

Note: NP Receptionist and the Chain FCOS: NP Receptionist is an optional feature. The server prompts the caller to enter an extension number, then transfers the caller to that extension. If the caller does not enter an extension, the server transfers the call to the attendant’s extension, if one is defined; otherwise NP Receptionist transfers the call to the attendant’s mailbox. If you include feature bit 141 (Define chain mailbox in Receptionist), a chain mailbox routes a call to an extension even if the chain mailbox has no greeting.

FCOS 8 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

066 Login during greeting in greet only mailbox 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

141 Define chain mailbox in Receptionist

## FCOS 9: Time

This is a Greeting-Only mailbox that plays its greeting, announces the system time, and asks for a mailbox number. Feature bit 065 (Play system time after greeting) plays the time; if you want this function without announcing the time, you can copy this FCOS to a new number and leave feature bit 065 out of the new version.

A user can log in and change user options (mailbox name, greeting, and passcode), but cannot create or use distribution lists. A time mailbox does not accept messages.

FCOS 9 contains the following bits:

001 Login to mailbox

065 Play system time after greeting

066 Login during greeting in greet only mailbox 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

## FCOS 10: VIP

This FCOS provides advanced options with more feature bits than FCOS 1. It contains these features: Multiple make/give, Attach original message to answer, and Message addressing options (New Message Notification, Mark Confidential, and Return Receipt). This FCOS also includes the Outside Caller’s Menu, and will include the mailbox in the Dial-By-Name database.

FCOS 10 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

007 Pause in record or play

015 Change wakeup options

018 Give and mark urgent

019 Answer and mark urgent

020 Make messages

021 Make and request receipt

022 Make to multiple destinations

023 Make and mark confidential

024 Give messages

025 Give and request receipt

026 Give to multiple destinations

027 Give and mark confidential

028 Give with comments

029 Answer messages

030 Answer and request receipt

031 Answer and mark confidential

032 Make to user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Change to master distribution list

036 Auto-receipt for user dist list msgs

038 Attach original message to answer

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist. list

045 Receive master dist list messages

046 Announce-receipt at login

047 Notification prompt when new msg arrives

050 Play messages

053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages

061 Wait to record (timeout = # key)

066 Login during greeting in greet-only mbx

070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

075 Audit receipt message

076 Play urgent messages in FIFO order

077 Change pager schedule

078 Activate user tutorial

082 Soft play (interrupt) message count

083 Soft play (interrupt) most prompts

084 Give receipt message with comments

085 Give receipt message to multiple dests

086 Give receipt message

087 Make and mark urgent

088 Receive urgent messages

092 User will be in Dial-by-Name database

094 Change message delivery options

095 Mark message for future delivery

096 Make messages before keep/discard

098 Say “Press 0" to caller before beep

110 Make/give to telephone number

124 Change paging phone number

125 Clear user passcode

126 Make/give to mailbox with empty GCOS

161 Conditional greetings

250 Allow NP PWG View login.

251 Allow NP PWG View telephone playback/record

261 Allow NP PWG View WEB access to messages

289 Enable UM-SMTP

290 Enable UM-WebView

291 Enable RAC (Record a call)

292 Enable NP Director

295 Enable Advanced UM

## FCOS 11 - 13: Reserved

## FCOS 14: MiCollab

This FCOS is assigned by default to NuPoint Unified Messaging mailboxes when they are created using the MiCollab platform. This includes a set of features relevant to the license configuration bundled with the MiCollab product.

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play outside caller menu prompts

006 Rewind and fast-forward during playback

020 Make messages

024 Give messages

028 Give with comments

029 Answer messages

032 Make to user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Give to master distribution list

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist list messages

045 Receive master dist list messages

050 Play messages

053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages first

066 Login during greeting in greet-only mbx

070 User options menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

077 Change pager schedule

081 Only One Correct Passcode for Login

098 Say "Press 0" to caller before beep

125 Clear user passcode

126 Make/Give to mailbox with empty GCOS

130 Passcode cannot be same as mailbox

201 Deny Trivial Passcode

290 Enable UM-WebView

291 Enable RAC (Record a call)

292 Enable NP Director

295 Enable Advanced UM

304 Enable UM Standard

## FCOS 15: Tree

This FCOS is used to specify a tree mailbox. It plays a greeting and waits for the caller to enter a single digit. When the caller presses a digit, the call is transferred to another mailbox.

FCOS 15 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

066 Login during greeting in greet-only mbx 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Record or change mailbox greeting 121 Define tree mailbox

## FCOS 16: NP Forms

This “template” FCOS is used with NP Forms, an optional feature used to record information from callers in templates, “voice forms.” A mailbox with this FCOS plays the greetings stored in its child mailboxes, sequentially, and records a message after each greeting. A typical application might have a rotational mailbox (see FCOS 17), with several child NP Forms mailboxes, all pointing to the same list of Greeting-Only mailboxes. You can also use feature bit 139 (Template: assume last greet mbox FCOS).

FCOS 16 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt 004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

007 Pause in record or play 020 Make messages

041 Receive messages from outside callers

043 Receive message of the day

048 Receive messages of the day

049 No auto-time stamp of played messages 050 Play messages

052 Auto-play unplayed messages 053 Keep messages

054 Auto-keep messages 055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages first

066 Login during greeting in greet-only mailbox 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

133 Don’t say: “You may start your msg now”

135 Define template mailbox (NP Forms)

136 Don’t say: “End of message”

138 Don’t say: “Message complete”

## FCOS 17: Rotational Mailboxes

Rotational mailboxes allow the caller to hear greetings that change. Greetings change either by time and date (in a “period” rotational mailbox) or with every call (in an “index” rotational mailbox).

FCOS 17 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

066 Login during greeting in greet-only mailbox

068 Define rotational mailboxes 070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

You can also assign any one of the following additional feature bits to a rotational mailbox:

062 Hang up immediately after greeting

063 Call mailbox attendant after greeting

064 Call mailbox user ext after greeting

You can use rotational mailboxes with NP Forms (see FCOS 16) to route the caller to an NP Forms “template” mailbox; this requires feature bit 149 (Login to template thru rotational mbx).

Note: Do not include feature bit 041 (Receive messages from outside callers) because it disables the mailbox’s rotation features.

## FCOS 18: Financial

This FCOS provides advanced options with more feature bits than FCOS 1, for administrator convenience. It contains the following features: Multiple make/give, Attach original message to answer, and Message addressing options (New Message Notification, Mark Confidential, and Return Receipt), the Outside Caller’s Menu, and it will include the mailbox in the Dial-By-Name database. In addition, the FCOS gives users access to Unified Messaging Web access and access to the embedded secure media player.

FCOS 18 contains the following bits:

001 Login to mailbox

002 Transfer to mailbox attendant

003 Return to welcome prompt

004 Outside caller functions

005 Play Outside Caller Menu prompts

006 Rewind and fast forward during playback

024 Give messages

028 Give with comments

029 Answer messages

032 Make to user distribution list

033 Give to user distribution list

034 Make to master distribution list

035 Change to master distribution list

040 Receive messages from other users

041 Receive messages from outside callers

043 Receive message of the day

044 Receive user dist. list

045 Receive master dist list messages

050 Play messages

053 Keep messages

055 Discard messages

058 Play unplayed messages in FIFO order

059 Play unplayed messages

066 Login during greeting in greet-only mbx

070 User Options Menu

071 Record or change mailbox name

072 Record or change mailbox greeting

073 Enter and change mailbox passcode

074 Create or modify user distribution list

077 Change pager schedule

098 Say “Press 0" to caller before beep

125 Clear user passcode

126 Make/give to mailbox with empty GCOS

290 Enable UM Web View

293 Disable the <Save> <Reply> and <Forward> buttons on the UM Standard Web View web pages

294 Enable the Mitel embedded player on the UM_Std+MWI web pages