# Configure Groups

Users often have more that one phone. For example, a user could have a desk phone, a cell phone, and a teleworker set. This feature allows you to group a user's phones together under one directory number so that a call to that number rings all of the user's phones. Calls ring the prime extension, which is referred to as the "pilot number" or "prime phone". Other group members are referred to as non-prime phones.

There are two types of groups:

- Personal Ring Groups (PRGs) allow two or more phones for a single user to be grouped under a common directory number. The typical scenario is a person's desktop phone and cell phone are twinned together, where the desk phone is considered the prime extension. Each phone in the PRG requires a full MiVoice Business IP User License.

- Multi-Device User Groups (MDUGs) allow a single user to have multiple phones grouped under a common directory number without each phone requiring a full MiVoice Business IP License. There are two types of Multi-Device User Groups:

  - Standard: allows up to eight phones to be grouped under a common directory number. Only the prime number requires an IP User License. The group itself, requires a MDUG license. In a MDUG, phone functionality is essentially limited to one device in the group at any given time. When one of the user's phones is engaged in call, the other phones are consider busy (in other words, "One Busy All Busy" is always enabled) and have restricted functionality.

  - External Twin: allows only two phones, typically a desk phone and a cell phone, to be twinned. This type of group does not require a MDUG license. It only requires an IP User License and an External Hot Desk User license. The prime number uses the IP User license. The second member must be an External Hot Desk number and consumes the EHDU license.

Each user is only allowed one Personal Ring Group and one Multi-Device User Group. Each group can have up to eight members. From MiCollab , you can only configure the Prime Phone, Secondary Phone, and Other Phone as members. You must configure any additional group phones from the MiVoice Business System Administration Tool.
Note:

After creating users with MDUG/PRG, perform a manual PBX synchronization (Sync Now) to immediately update the MiCollab Client accounts. If you do not perform a manual synchronization, the affected MiCollab Client accounts will be updated at the next scheduled synchronization. For information on how to manually perform a manual PBX sync, see the MiCollab Client Admin Online Help > The Administrator Interface > Synchronization Tab section.

Note: Groups are not supported for MiVoice 5000 or MiVoice MX-ONE integration (Groups tab is not present).
Note: PRGs and MDUGs apply to MiVoice Business platforms only.
Note: MDUGs are only supported for MiVoice Business Release 6.0 or later.

## Add a New Group

1. Assign a Role tp the user that supports PRGs or MDUGs.

2. Assign the user's Mitel 3300 ICP Phones with a Service Level in the Phones tab:

   - Full Service phones can only be assigned to Personal Ring Groups (PRGs).

   - Multi-Device Service phones can only be assigned to Multi-Device User Groups (MDUGs).

3. Click the Groups tab.

4. Click Add New Group.

5. Select the group type. The available group types depend on the types of phones that are assigned to the user.

6. Select the prime number. Incoming calls to the user's phones will ring the prime number.

7. If the group type is PRG, enable or disable the "One Busy All Busy" option.

8. Select a user's phone from the Phones drop-down menu and click Add phone. You can only add phones if you have selected a prime number. The phone number is added to the list.

9. Click Save.

## Add a Phone to an Existing Group

1. Select a user's phone from the Phones drop-down menu and clickAdd phone. You can only add phones if you have selected a prime number. The phone number is added to the list.
2. Click Save.

## Delete a Phone from a Group

1. Click the Groups tab.

2. In the Groups table, select the number of the group. The phones in the group are listed.

3. Click to delete a phone. You can only delete non-prime phones. To delete a prime phone, you must delete the group.

4. Click Save.

## Delete a Group

1. Click the Groups tab.

2. Click Delete Group and select the extension number of the prime phone from the drop-down menu.

3. Click Ok.

## Field Descriptions

Field | Description | Default Values
--- | --- | ---
Groups
Number | Identifies the Pilot phone for the group. The phones are grouped together under the primary phone directory number. This field is read-only. | Primary Phone
Type | Identifies the type of group: Personal Ring Group (PRG): Allows two or more phones for a single user to be grouped under a common directory number. The phones ring simultaneously (Ring All) when called. The typical scenario is a person's desktop phone and cell phone are twinned together, where the desk phone is considered the prime extension. Both phones require a full MiVoice Business IP User Licence. Multi-Device - Standard: Allows up to eight phones to be grouped under a common directory number. The phones in this group are licensed collectively to a user with a single Multi-device Users license. Multi-Device - External Twin: Allows only two phones, typically a desk phone and a cell phone, to be twinned. This type of group requires an IP User License and an External Hot Desk User license. The prime number uses the IP User license; the second number uses the External Hot Desk User license . | Multi-Device - Standard
One Busy All Busy | This option applies to PRGs only. If this option is enabled, busy is returned for all phones if ONE phone in the PRG group is busy. If this option is disabled, then all members of the group are rung even if one or more phones (but not all phones) are busy. You enable or disable this feature against the group prime member and the feature setting is applied to all the group phones. | No
Phones in Group
Add member | Check the boxes to include phones as members in the group. | By default, both Secondary and Other Phone are included in the group.
Number | Extension number of phone. |
Presence | Enables Presence feature for the PRG or member phone. This feature lets users choose which of their personal answer points they want to receive their calls at by making it 'Present' and the others 'Absent.' If you enable this feature for the pilot number, the feature is enabled for all group phones. | Present
| Click to delete a phone from the group. You can only delete non-prime phones. | Not applicable

Parent topic: Services