# Managing Detained and Failed IDS Operations

The Manage Detained Queue in the Bulk User Provisioning tool lists the detained and failed IDS operations:

- Detained IDS operations are operations that have been performed on the directory server that have not been applied to the USP database yet.

- Failed IDS operations are directory server updates that the MiCollab system could not apply to the USP database.

Failed IDS operations are also

- listed in the Event log in the MiCollab server manager

- indicated in the Manage IDS Connection page for the last successful sync (if errors were detected, the connection is highlighted in red).

The Manage Detained Queue lists a maximum of 2500 detained entries in the grid. Any additional detained entries beyond the 2500 limit are stored on the system. After you process detained entries, any additional detained entries are added to the grid when you reload the Manage Detained Queue view.

Note: Data mismatches that occur between telephony fields are not sent to the Managed Detained Queue because they cannot be reconciled from MiCollab . The following telephony fields are ignored during a synchronization update: Role, Home Element, Mobile Phone Directory Number; Primary Phone Directory Number and Secondary Phone Directory Number.
Note: When you create a new connection to the directory server, the 'detain always' option is enabled by default. Therefore, during a synchronization all users on the directory server (including Administrator and Guest accounts) are sent to the detained queue. You must remove or ignore the administrator or guest entries from the queue.

## Managing IDS Operations

To manage detained and failed IDS operations:

1. Under Applications, click Users and Services.

2. Click the Bulk User Provisioning tab.

3. In the Mode field, select Manage Detained Queue.

4. Click Tools, then click Reload Detained Queue to refresh the grid with the latest detained entries from the directory server.

5. Review the list of A (Add), U (Update) and D (Delete) operations. Errors are identified by icons. Hover your cursor over the icons for a description of the error.

   For U (Update) operations, the field values that will be deleted or modified are indicated by strike though text; the new values appear in bold text; and any values that will not be changed appear in normal text. Hover your cursor over an update field to display any additional details.

6. Click
   next to an entry to review a detailed summary of the changes that will be applied to the database. If there are any errors associated with the record, a detailed summary of the error is provided. Click Done.

7. Correct any errors caused by invalid data.

8. Select any operations that you do not want applied to the database and click Delete. Click OK to confirm the deletion of the operation from the grid.

9. Select the operations that you want to apply to the database and click Save. The Operation Progress window opens and displays the import progress. After the import is complete, the Operation Progress window closes.

10. Perform another IDS sync and check the Manage Detained Queue again to see that the errors are indeed fixed and do not reappear.

## Emptying the Detained Queue

You can remove all entries from the Detained Queue quickly using the Empty Detained Queue menu option.

To remove all detained entries from queue at once:

1. Under Applications, click Users and Services.

2. Click the Bulk User Provisioning tab.

3. In the Mode field, select Manage Detained Queue.

4. Click Tools, then click Empty Detained Queue.

   Note: If you empty the queue, the entries are removed permanently. You cannot recover them.

5. Click OK to proceed. The list is emptied.

Parent topic: Troubleshoot
Parent topic: Troubleshooting IDS