# Enter Phone Information

The data that you enter in this form is shared across the applications that are installed on the MiCollab server. If Flow Through Provisioning is enabled, configuring a phone (adding, editing, and deleting phones) in this form also configures the phone on the associated MiVoice Business.

Note: Although you can add and delete phones from the MiVoice Business system administration tool, the recommended best practice is to perform these tasks from MiCollab.
Note: For integrations with MiVoice Business, you cannot associate more than one user to the same phone service.
Note: For integrations with MiVoice 5000 or MiVoice MX-ONE, you must provision phone services from the MiVoice 5000 or MiVoice MX-ONE management interfaces by applying a role to the user entry. Therefore, the Add New Phone and Delete Phone buttons are disabled in this tab. Although MiVoice 5000 and MiVoice MX-ONE supports users with multiple devices, only the users’ primary directory numbers appear in MiCollab (that is, MiVoice 5000 or MiVoice MX-ONE users on MiCollab only have one phone). The MiCollab services are applied to the prime directory number of the user.

## Adding a Phone

To add a user phone:

1. Edit the user record.

2. Click the Phones tab.

3. Click Add New Phone. If Flow Through Provisioning is enabled, the fields are populated from the MiVoice Business default template. If Flow Through Provisioning is not enabled, the fields are populated from the MiCollab Basic template.

4. Select the Phone Type.

5. Complete the required fields for the Phone Type that you selected (see tables below). The fields depend upon the selected Phone Type.

   Note: If you check the box next to a feature option, the fields associated with that option are displayed. For example, if you click Hot Desking User, the Call Coverage Service Number field, ACD Agent check box, and External Hot Desk License check box are presented.

6. Click Save. If Flow Through Provisioning is enabled, the changes are automatically migrated to the MiVoice Business. If it is not enabled, you must activate the new device using the registration procedure listed in the Register Mitel IP Telephones topic of the MiVoice Business System Administration Tool Online Help.

Note: "Phone Type" and "Number" cannot be edited. To change this information, delete the phone and add a new one.

To determine the next available directory number on a MiVoice Business platform:

1. Reach through to the MiVoice Business Users and Services Configuration form.

2. Click Add > Default User and Devices.

3. Click the Service Profile tab. The system automatically populates the field with the next available number.

4. Copy the number and cancel the changes.

5. Return to MiCollab Users and Services application and enter the directory number for the user in the Number field.

## Changing a User's Directory Number

You can change a user's directory number in Users and Services and the change is applied to the other phone fields in the user's applications.

The following conditions apply:

- If Flow Through Provisioning to the MiVoice Business is enabled, you cannot change the directory number of a user who is assigned with MiCollab services. The system will display an error message.

- If Flow Through Provisioning is not enabled, you can change the directory number of a user regardless of whether or the user has MiCollab services assigned. However, after you change a user's directory number, you must manually change the user's directory number on the MiVoice Business.

- If user provisioning is supported via Integrated Directory Services (IDS), directory number change is not supported.

- If you attempt to change a user's directory number to a number that is already in use, the system displays an error message.

- If the directory number operation fails, the current number is maintained.

- When you change a user's directory number, the change is not applied to

  - the voicemail actions in NuPoint Unified Messaging Call Director call flows, or

  - the Speech Auto Attendant directory.

You must manually update the Call Director call flow and/or Speech Auto Attendant directory with the new directory number.

To change a user's directory number:

1. In the Users and Services directory, select the user and click Edit.

2. Click Phone tab.

3. Change the user's directory number to an available directory number.

4. Click Save.

When you change a user's directory number:

- All the application fields that contain the current directory number are updated with the new number. (For example, if the Number field in the user's Phone tab is set to 2222 and you change it to 3333, all the user's application fields that are set to directory number 2222 are changed to 3333.)

- If the number field in an application is blank or has been configured with a number that is different from the one that you are changing, then the field is not updated.

- The user's NuPoint Messenger greetings and recordings, AWV conferences, MiCollab Client dynamic status, and so forth are maintained.

- If a user's mobile phone is deployed via the MiCollab Client Deployment service, the phone number is updated immediately.

## Deleting a Phone

To delete an IP phone service from a user:

1. Edit the user record.

2. Click the Phones tab.

3. Click Delete Phone.

4. Select the phone to delete from the list. A confirmation message is displayed

5. Click Yes to delete the phone and its associated services. If you delete a phone that is set as the Registered Phone for MiCollab Audio, Web and Video Conferencing service, the Registered Phone is removed from the MiCollab Audio, Web and Video Conferencing service. However, the MiCollab Audio, Web and Video Conferencing service is NOT deleted.

## DNIC and Analog Phone Support

MiCollab only supports Flow Through Provisioning for IP phones. Analog/Analog-FXS devices and users must be added in the MiVoice Business database. After Flow Through Provisioning is initiated, these will be available in MiCollab. However, you can add DNIC users into MiCollab and then program the user and phone separately into the MiVoice Business database using the Reach Through feature.

Note: MiCollab does not allow to edit DN or device type for Analog-FXS devices. Also, HotDesking and Teleworker are not supported for Analog-FXS devices.

You can program entries into MiCollab for DNIC and analog phones and then use the phone number as

- a reference to the associated mailbox

- a reference to the associated SAA contact point.

- as a default reference to a registered phone (call me) for MiCollab Audio, Web and Video Conferencing collaboration user settings.

## Field Descriptions

General

Field | Description | Values
--- | --- | ---
Service Label. | Enter a name of up to 64 characters that identifies the service (for example, Desk Phone). The same label can be used for more than one service associated with the same user. | Up to 64 characters.
Phone Type | Select the type of system that supports the phone. | Mitel PBX Phone if the phone is on a MiVoice Business system, MiVoice 5000, MiVoice MX-ONE, or MiVoice Office 400 system. Other PBX Phone if the phone is supported by a MiVoice Office 250. Note that Single Point Provisioning is not supported on the MiVoice Office 250.

For Mitel Phone

Field | Description | Values
--- | --- | ---
Network Element | System-generated field. You can only set the network element if this is the first phone that you are assigning to the user. All the user's phones must be hosted on the same network element. | Elements are configured in the Network Element tab. Although you can select any network element as the home element, Flow Provisioning Through is only supported to MiVoice Business elements that are sharing with this MiCollab system.
Secondary Element | For resiliency, select the phone's secondary element from the list. If the phone's primary network element goes out of service, the phone is supported by the specified secondary element. | The selected element must be different than the network element above.
Number | Enter the primary extension number of the phone. Tip: To determine the next available directory number on a MiVoice Business platform | Required. Note: MiCollab does not support extension numbers beginning with a zero. Note: If this user is a Hot Desk user or requires a SIP Authentication password, the DN must not contain * or #.
Secondary Line Number | Enter the secondary line number of the phone. | The Secondary Line Number allows MiCollab Client user to have a second monitored deskphone. Teleworker Service is not assigned to this number. The secondary Line Number is supported in MX-ONE integration only. Note: MiCollab does not support extension numbers beginning with a zero.
DID Service Number | Direct Inward Dialing (DID) routes incoming calls on a designated trunk to the user's phone. Enter the external number of the designated trunk. Assign the DID number to the user's prime phone. Program the user's other phones in a Personal Ring Group or Multi-Device User Group with the prime phone as the pilot number for the group. | 1 to 26 telephony digits, 0 to 9, * or #. Note: The length of the external number cannot exceed 26 digits. Note: This feature is only supported with MiVoice Business Release 7.0 and later.
Use as Outgoing DID | Check this box to display the DID number for outgoing calls made from the user's phone. The MiVoice Business CPN Substitution feature allows you to program a substitute number for outgoing calls made on a DID trunk. The substitute number is presented to the network for outgoing calls on the DID trunk. | Disabled
CESID | Enter the Caller Emergency Service Identification (CESID) to be sent to the Public Safety Answering Point (PSAP) in the event of an emergency call. Up to 12 digits can be programmed. Note: Although a CESID can be programmed for any mobile DN, the system will only use it for External Hot Desk Users (EHDUs) that are logged on to private trunks. For regular hot desk users and EHDUs logged on to MiNET devices, the system will use the CESID associated with the set's registration DN. | Between 1 and 12 digits in length. Can contain digits 0 to 9. Default is blank.
Hot Desking User | Check to create a Hot Desking user; clear to create a standard user and device. Note: Hot Desking User type requires COS entries. When you assign a newly created user as a Hot Desking User, the ACD Agent field is disabled. If required, select the ACD Agent field to create an ACD Agent with hot desking capability. After a user has been assigned with the ACD Agent option, you cannot change this option using Edit. You must delete the phone and then add it again to change the ACD Agent option. | Not checked.
ACD Agent | Check to designate a user as a ACD Agent with hot desking capability. Note: To enable this option, you must first select the Hot Desking User box on a newly created user. After a user has been assigned with the ACD Agent option, you cannot change this option using Edit. You must delete the phone and then add it again to change the ACD Agent option. | Not checked.
Enable SIP Softphone for MiCollab for PC Client | Check box to enable SIP Softphone functionality for a hot desking user. When you enable this functionality, MiCollab Client Service assigns the phone type as SOFTPHONE and Device Type as 76. The Enable SIP Softphone for MiCollab for PC Client setting is supported for MiCollab for PC Client only. Note: You can apply Teleworker service to a Hot Desking user with SIP Softphone enabled. | Not selected.
External Hot Desk License | Check box to enable External Hot Desk User (EHDU) functionality. The Device Type field must be set to Hot Desk User. External Hot Desk Users must be licensed. Licenses are programmed in the License and Option Selection form of the MiVoice Business. Note: You cannot apply the Teleworker service to an EDHU.
Hot Desk User External Dialing Prefix | Enter "9" or other prefix digit(s) required to dial out to the external hot desk device. | 1 to 26 telephony digits, 0 to 9, * or #.
Hot Desk User External Number | Enter the telephone number of the external hot desk device. | 1 to 26 telephony digits, 0 to 9, * or #. Note: The combined length of the external dialing prefix and external number cannot exceed 26 digits.
DTS | Enter the telephone number of the DTS phone. | 1 to 26 telephony digits, 0 to 9, * or #. Note: For MiVoice MX-One, DTS phone fields are treated as Secondary Extension.
Preferred Set | For a hot desking user, select the user's preferred hot desking device type from the drop down list. The default value is No Device. To display this field, you must select the Hot Desking User box. Users can select their preferred hot desking device type from the Desktop Tool. If No Device is selected as the Preferred Device, the device is assigned 96 keys by default. | No Device
Deployment Profile | Select a profile for MiCollab for Mobile Client softphone or EHDU deployment. | This field is only displayed if the device type is set to "UC Endpoint" or if External Hot Desk User is selected. For "UC Endpoint" devices, the default is the "default" profile. For External Hot Desk Users, the default profile is set in the MiCollab Settings page. Status:"Un-deployed" indicates that the client is not deployed. "Deployed" indicates that the configuration has been sent to the client but has not yet been downloaded. "Downloaded" indicates that the configuration has been downloaded and installed for the client. Note: You must configure MiCollab Client Deployment. See the online help associated with the Applications > MiCollab Client Deployment application for configuration instructions. Note: If there is no phone for which a deployment profile is selected, users need to provide their password every time they log in to PC and Mobile Clients. Note:If a phone with a deployment profile is added later, the user must provide their password for every login to PC and Mobile Clients. However, if the administrator or the user changes the password after the user logs in, the updated password is automatically used for the next login to PC and Mobile Clients. Note: If a user is deployed from the MiCollab Client Service page, the Client will prompt for the password. This scenario occurs because the password is not set from MiCollab Server in the deployment configuration for the user. MiCollab Server will not have the password in cleartext during the deployment.
Send Deployment Email | If this option is checked, a deployment email is sent to the user when you deploy a MiCollab for Mobile Client softphone from the Users and Services directory page; if unchecked, it is not sent. The deployment email provides users with a QR code. After scanning the QR code with their mobile phone, the user is authenticated, and the MiCollab for Mobile Client application is downloaded from the App Store to the user's phone. If you are only deploying a softphone to a user's web client (WebRTC client), then it is not necessary to send a deployment email. | This option is only available if the device type is set to "UC Endpoint". Default is checked (send deployment email).
Device Type | Select a device from the Device Type list. | The following rules apply: You cannot edit the device type for Generic SIP Devices that have Teleworker services assigned. This field is not available if "Hot Desking User" is checked. Enter a device type of "UC Endpoint" for MiCollab Client clients. The following MiVoice Business Device Types are not supported: Analog, Analog-FXS, 5001 IP, 5201 IP, 5401 IP, NetVision IP, Spectralink NetLink, and Superset Devices. Assign the "Phantom" Device Type to any entries that you do not want shared or synchronized with the MiVoice Business via Flow Through Provisioning. For example, you could assign a "Phantom" device to a mailbox-only entry to allow the mailbox number to be located in the USP directory using the Search feature. an entry that is programmed in the MiVoice Business database as a system speed call, non-prime broadcast group, or console. After you assign a Phantom device type to an entry, the entry is not shared even if you later change the device type to a non-Phantom device. Note: The Device Type field does not apply to the MiVoice Office 250 .
MAC Address | Enter the MAC Address of the Teleworker set in the following format: XX:XX:XX:XX:XX:XX. The MAC Address is printed on a label that is affixed to the base of Mitel IP phones. (This entry is mandatory for Teleworker.) Note: This field does not apply when device type "Hot Desk User" or "SIP Generic Device" type is selected. | 12 hexadecimal characters separated into 6 pairs by 5 colons.
SIP Device Capabilities | When Generic SIP Device type is selected, this field is enabled with the default SIP Device Capabilities Number of 1. Assign "UC Endpoint" device type for a MiCollab Client Deskphone, MiCollab Client Softphone, or UC360. Note: When you select a device type of "UC Endpoint" this field defaults to 71. However, if you are configuring a UC360 you must change the default SIP Devices Capabilities number from 71 to a value between 1 to 60. Then, program the assigned SIP Device Capabilities number on the communications platform with the settings required to support the UC360. See the MiVoice Conference Unit Administrator's Guide on the Mitel Customer Documentation site for the required settings. | Change the Default SIP Device Capabilities number as required.
SIP Password | Enter a SIP device password for the user. When you create or change a user's SIP password, the system automatically sends a Service Info Email with the password to the user. Note: The display on 5505 SIP and 5302 IP sets is limited to eight digits. For these sets, assign a numeric password of eight digits or less. | Up to 26 ASCII characters including numeric, alphanumeric, and special characters. Default is blank. This field is only enabled for SIP devices. SIP device passwords are optional. If this field is left blank, a password is not required to register a SIP device with the MiVoice Business .
Confirm SIP Password | Re-enter the passcode to confirm.

Advanced Phone Settings
Service Level | Displays the level of service for this directory number (DN): Full - A DN with this service level is assigned to a standard user and device with full telephony service. IP Device Only - A DN with this service level is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it. Trusted - A DN with this service level is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service DN, it does not use an IP User License. Multi-Device - A DN with this service level is assigned to a user that has only basic telephony functionality (emergency or attendant calls) until programmed as a member of a Multi-device User Group. Multi-Device User Groups (MDUGs) allow a single user to have multiple phones grouped under a common directory number without each phone requiring a full MiVoice Business IP License. There are two types of Multi-Device User Groups: Standard: allows up to eight phones to be grouped under a common directory number. Only the prime number requires an IP User License. The group itself, requires a MDUG license. In a MDUG, phone functionality is essentially limited to one device in the group at any given time. When one of the user's phones is engaged in call, the other phones are consider busy (in other words, "One Busy All Busy" is always enabled) and have restricted functionality. External Twin: allows only two phones, typically a desk phone and a cell phone, to be twinned. This type of group does not require a MDUG license. It only requires an IP User License and an External Hot Desk User license. The prime number uses the IP User license. The second member must be an External Hot Desk number and consumes the EHDU license. | Full Service
Zone ID | Enter a number to identify the Network Zone. The MiVoice Business platform uses Network Zones for compression and bandwidth management to associate the zones to time zones for the display of local time on IP sets to configure the zone's Location Based Number (LBN) prefix for Location Base Call Routing (optional), and to define the zone's CESID (optional). | Number from 1 to 999. Default is blank. If this field is left blank, the MiVoice Business defaults this setting to Zone 1.
Call Coverage Service Number | Assign the Call Coverage Service Number Call for the MiVoice Business Hot Desk PIN Security feature. The MiVoice Business Hot Desk PIN Security feature ensures that all hot desk users create strong (resistant to guessing) PINs by forcing them to create PINs that adhere to a set of strengthening rules. Hot Desk PIN Security is programmed in the Call Coverage Services form of the MiVoice Business System Administration Tool. This form allows you to assign a Call Coverage Service number that uniquely identifies the type of Call Coverage Service. The number that you enter in this field must exist in the Call Coverage Service form on the MiVoice Business system. If single point provisioning is enabled, the phone's Call Coverage number is automatically updated on the MiVoice Business system. Note: This field only applies to MiVoice Business Release 6.0 or later systems. | This field only appears for phones with a "Mitel 3300 ICP Phone" type. If you create a new phone, this field defaults to 1. If you upgrade an existing MiCollab system to MiCollab Release 4.0 SP2 or later, this field also defaults to 1.
Class of Service - Day | Enter a COS number for Day mode. | Number from 1 to 110. Defaults are blank. If you are integrating MiCollab with a MiVoice Business system, enter COS 13 for users without the Record-a-Call feature; enter COS 14 for users with the Record-a-Call feature.
Class of Service - Night 1 | Enter a COS number for Night 1 mode. |
Class of Service - Night 2 | Enter a COS number for Night 2 mode. |
Class of Restriction - Day | Enter a COR number for Day mode. |
Class of Restriction - Night 1 | Enter a COR number for Night 1 mode of service. |
Class of Restriction - Night 2 | Enter a COR number for Night 2 mode of service. |

For Other PBX Phone:

Field | Description | Values
--- | --- | ---
Number | Enter the extension number of the phone. | Between 1 and 6 digits in length. Can contain * and #. Note: If this user is a Hot Desk user or requires a SIP Authentication password, the DN must not contain * or #.

Parent topic: Services