# Mailbox Parameters - Text Console

This topic discusses the parameters used to configure a mailbox.

## Mailbox to Create (Mailbox Number)

All data in the mailbox file is referenced by the mailbox number. This number must conform to the mailbox dialing plan of your system; otherwise the user will not be able to access the mailbox. For an explanation, see “Dial Plan”. The dialing plan for your system may be found in the Configuration Report.

Note: When creating a range of mailboxes:

Enter the first and last numbers in the series, separated by a hyphen (for example: 222-314).

- Numbers must conform to your system's mailbox dialing plan.

## Mailbox Name

The mailbox name may consist of up to 31 alphanumeric characters. Enter the name in either of two formats: <LN>, <FN> or <FN> <LN> (for example "Smith, Harry" or "Harry Smith"). Make sure to include a comma if you use <LN>, <FN> format and a space if you use <FN> <LN> format. The mailbox name is displayed any time that mailbox information is requested. If you do not want to enter a mailbox name, press <Enter>.

Note: If a user's name includes accented characters (example, "L'Abbé"), ensure that you enter the accented characters for proper SAA recognition.

Suggestions for this field are

- User’s name, if mailboxes are held by individuals. Note: You should maintain a uniform format for Dial-by-Name; for example, all uppercase (capital) letters.

- Mailbox functions, if the mailbox is dedicated to a specific purpose.

- Useful criterion for a mailbox search.

Note: When creating a range of mailboxes, Mailbox name is given to every mailbox in the range.

## Department Code

The department code can be up to 10 alphanumeric and special characters. This field is intended to hold a department name or similar designation.

- Use as a search criterion (for example, display all mailboxes that belong to Department 04A).

- Use for billing.

- Video Dispatch application can display department codes at the top of the screen.

Note: When creating a range of mailboxes thedepartment code is assigned to every mailbox in the range.

## Access Code

The access code is a specific code that the caller must enter in order to leave a message. To leave this entry blank (no access code), press <Enter>.

Note: When creating a range of Mailboxes the Access code is assigned to every mailbox in the range.

## Receptionist Day Treatment/Receptionist Night Treatment

Enter the number of the Receptionist treatment type that best matches the way that the mailbox owner wants calls processed during regular working hours. Treatment types are described in the NP Receptionist Treatment Types section.

Select "Mailbox only" treatment if

- Mailbox owner does not have a PBX extension.

- Mailbox owner wants all calls received during regular working hours to be transferred directly to the mailbox.

Note: When creating a range of mailboxes the Receptionist treatment is assigned to every mailbox in the range.

## Mailbox's Primary Extension Number

The mailbox's extension number is the number that NP Receptionist calls during the day or night if the mailbox has a Day/Night Treatment Type other than "Mailbox only".

- If the user's extension number is the same as the mailbox number, press <Enter>.

- Enter the user's PBX extension number if it is different from the mailbox number.

- If you want NP Receptionist to call a number outside the PBX network, refer to Programming NP Receptionist to Dial an Outside Mailbox Extension Number.

Note: When creating a range of mailboxes:

- If you press <Enter>, NP Receptionist automatically assigns a matching mailbox extension number to every mailbox in the range.

- If you enter a mailbox's extension number that differs from the first mailbox number in the range, all mailboxes are given the same mailbox's extension number—the number that you just entered.

## Mailbox's Extension Pre-dial Index

The pre-dial index represents a dial string that is programmed by the system technician. This entry is required only if the mailbox's extension number is long (as is the case when the mailbox's extension number is actually an outside number).

- If the mailbox's extension number is a PBX extension and/or no pre-dial index is needed, press Enter.

Note:

- When creating a range of mailboxes, if you enter a pre-dial index, it is assigned to all mailboxes in the range.

- When mailbox programming is complex enough to require a pre-dial index, it is better to create the mailboxes individually. See Pre-extension Dial Strings Report (available via Text console only.)

## Mailbox's Alternate Extension (1-4)

You can add alternates for this extension so that up to 4 other phones (like a cell phone, for example) can share this mailbox.

## Attendant Extension Number

The Attendant extension number is called if users—who are logged in to their mailboxes—press 0 (zero) in response to the prompt: "Press P to play the current message, X to exit the system, zero to return to the attendant."

- Mailbox FCOS must contain feature bit 002.

- If a personal attendant number is not defined, the PBX console attendant number is called (if defined by the technician).

With NP Receptionist, the attendant extension number is also the personal assistance number for callers to this mailbox. NP Receptionist calls this number

- Any time callers request (or wait for) assistance after they enter the user's extension number.

- If the user's (for example, Mary Smith) treatment type specifies call screening: NP Receptionist announces to the attendant, "Hello, <John Jones> calling for <Mary Smith>."

- If the attendant extension number is not defined in the mailbox: NP Receptionist transfers callers to the system attendant extension.

- If neither a personal attendant extension number nor a system attendant extension number is defined, callers are transferred to the attendant’s mailbox and are prompted to leave their names, numbers, and messages.

Note: When creating a range of mailboxes,the attendant's extension number (if any) that you assign to the first mailbox is given to all others in the range.

## Features Class of Service (FCOS)

The FCOS controls mailbox user privileges and outside caller functions for the mailbox. Individual privileges and restrictions are designated by numbers called feature bits. The FCOS is a combination of these feature bits. For example, a user’s ability to make, give, or answer messages is controlled by the FCOS assigned.

To view the FCOS available on your system, you can run an FCOS Report (Text Console only). The FCOS section of this guide describes FCOS and feature bits in detail and gives instructions for building additional FCOS.

Note: When creating a range of mailboxes, the same FCOS is given to all mailboxes in the range.

## Limits Class of Service (LCOS)

The LCOS imposes certain time limits on mailboxes. It can be a valuable tool for allocating disk storage space and port use.

Each LCOS can set the maximum times allowed for recording mailbox greetings, user messages, caller messages, and mailbox names; it can limit the amount of time a user remains logged in during one session. The LCOS can specify the maximum time a played or unplayed message can be stored in a mailbox before it is erased by the automatic purge. It can specify the maximum number of messages that a user can accumulate in a mailbox. You can also modify an LCOS to specify secondary language prompts.

To view the LCOS configured on your system, run an LCOS Report (text console only). The Limits Class of Service section describes the LCOS parameters in detail and gives instructions for building and modifying the LCOS.

Note: When creating a range of mailboxes, the same LCOS is given to all mailboxes in the range.

## Group Class of Service (GCOS)

The GCOS is the group management resource that keeps track of large systems with many groups.

Bitmapped GCOS, numbered 1 through 64, make up a collection of groups. Each GCOS consists of 128 possible groups. Any or all of the 128 groups can be assigned or deleted from the GCOS.

Affinity group GCOS, numbered 65 through 32,267, work well when mailboxes require communication within particular groups; they do not work across groups.

The Group Class of Service section discusses GCOS in detail and provides information about restrictions and interactions between mailboxes and FCOS.

Note: When creating a range of mailboxes, the same GCOS is given to all mailboxes in the range.

## Network Class of Service (NCOS)

The NCOS controls user’s network access. NCOS settings control whether a mailbox owner can send, give, or answer messages over the network. You can configure up to 64 NCOS and combine features to create NCOS that provide network privileges for specific user groups. NCOS is part of the NP Net Digital Network optional feature.

The Network Class of Service section in the NP Net optional feature chapter discusses NCOS and provides configuration instructions.

Note: When creating a range of mailboxes, the same NCOS is given to all mailboxes in the range.

## Tenant Class of Service (TCOS)

The TCOS is used with the ESMDI "Multi-Tenant" application to manage mailbox interaction between user communities.

See "ESMDI Integration" in the NuPoint Unified Messaging Optional Integrations Guide for more information and configuration instructions.

Note: When creating a range of mailboxes, the same TCOS is given to all mailboxes in the range.

## Restriction Class of Service (RCOS)

The RCOS is an element of NPA/NXX call screening that restricts mailbox outdials to certain area codes or prefixes within an area code. One RCOS is assigned to each mailbox.

The Restriction Class of Service section discusses RCOS and provides configuration instructions.

Note: When creating a range of mailboxes, the same RCOS is given to all mailboxes in the range.

## Enter a Temporary Passcode

A temporary passcode provides security until the new user logs in (that is, when a new user accesses the mailbox and enters a personal passcode).

- Default passcode length is 10 digits (this parameter may be changed by the technician who programs your system).

- Once logged in, a tutorial instructs a new user to enter a personal passcode and record greetings and names for mailboxes.

The Configuration Report (text console only) shows the default passcode length for your system.

Note: If you enter a temporary passcode when creating a range of mailboxes, it is assigned to all mailboxes in the range.

## Force Passcode Change (Y/N)

You can force users to change the default passcode at their initial login.

## Tutorial (Y/N)

You can choose to activate tutorials to guide users to enter personal passcodes and record greetings and names for mailboxes. The standard tutorial, which gives basic instructions to a mailbox owner on how to set up a new mailbox, is automatically enabled when a mailbox is created. The standard tutorial is not available, however, if NP TDD is enabled. When the tutorial is accessed the first time on a new mailbox, it directs the new owner to record a name and greeting, and to set a passcode. There are times when mailbox owners do not want to hear the tutorial (for example, if they are setting up a series of tree mailboxes for directory assistance). The Set Passcode/Tutorial option from the Mailbox Maintenance menu is used to disable (or enable) a standard tutorial, when desired.

Instead of the standard tutorial, customized information tailored to an individual installation can be recorded in the attendant’s mailbox and played for new mailbox owners. This is a site tutorial, a greeting typically recorded by a server administrator.

## Enter Internal Outcall Index

The index number (0 to 15) that represents the access code for internal calls.

## Enter Billed Outcall Index

The index number (0 to 15) that represents the access code for outdials to be charged to a billing account.

## Enter Unbilled Outcall Index

The index number (0 to 15) that represents the access code for outdials not charged to a billing account.

## Enter Billing Number (appears only when Billed Outdial Index is configured)

The number of the account (up to 24 digits) to which outdials are billed.

## Enter Billing Dialing Order (appears only when Billed Outdial Index is configured)

The order in which the system processes the billing number and destination telephone number in the outdial dial string. You select BN to require the billing number to be processed before the destination telephone number, or NB to require the destination telephone number to be processed before the billing number.

## Configure NP Wake Up?

See NP Wakeup for information about NP WakeUp feature parameters.

## Message Waiting Type #1

The message waiting indicator type tells the system how to notify a user of unplayed messages in the mailbox. The type selected depends on what is available on the system. The system supports the following message waiting types:

0: None

1: Not available

3: DTMF to PBX

5: Pager (Outdial)

7: Program RS232

9: Centrex RS232

11: Centrex

16: HIS PMS

17: Unified Integrations (UI)

21: Hitachi PMS

28: MiTAI Messaging

See Message Waiting Types for more information.

Note:

- The MITEL SX-200 DIGITAL PABX and SX-2000 PABX use message waiting types 0, 3, 5, and 7.

- When creating a range of mailboxes, the same message waiting type is assigned to all mailboxes in the range, however,

- If you choose message waiting type #2 (AC message indicators), the system automatically assigns sequential message waiting light addresses to the mailboxes in the range.

EXAMPLE: If you assign address D2 to the first mailbox in the range, the second mailbox is addressed D3, the third D4, and so on.

- If you are assigning pagers and/or message delivery, create the mailboxes individually.

## Pager Parameters (appear only when MWI Type 5 Pager is configured)

See Mailboxes for Paging for information about paging parameters. See Pagers and Message Delivery for more information about Paging.

## Message Waiting Type #2

Message waiting type #2 allows the system to notify a user of unplayed messages in two different ways. For example, the system can activate a radio pager and update a video dispatch screen at the same time.

All message waiting indicator types can be used as message waiting #2 indicators. You can have up to four radio pagers per mailbox.

When creating a range of mailboxes

- The same message waiting type #2 (if any) is assigned to all mailboxes in the range.

- Message waiting type exceptions listed for message waiting type #1 apply to message waiting type #2.

## Message Waiting Type #3

Type 3 is restricted to one of the following:

- 0 for None

- 9 for Centrex RS-232

- 17 for Unified Integrations

## Fax Retrieval Pager Access Type (Fax Call access type)

This parameter contains dial strings that indicate how to place a Fax call. See Configuring Fax Applications for more information.

## Default Telephone Number for Fax Retrieval (Default Fax Number)

This is the number of the fax machine and is a required entry for Fax.

## Call Placement Pager Access Type

Defines the type of call placement access. Enter a pager system between 0 and 15, you may also choose to use the billed index:

I - Internal outdial index

B - Billed outdial index

U - non-billed oUtdial index

N or . - uNdefined index

## Time Zone Offset

The offset (hours) between the time zone in which the mailbox owner is located and the time zone in which the server is located.

## Lists with Change Rights

The number(s) of distribution lists in the mailbox that the owner is allowed to change; the default is ALL.

## Lists with Review Rights

The number(s) of distribution lists in the mailbox that the owner is allowed to review; the default is ALL.

## Configure UI Mailbox Mappings?

There are many ways that UI mapping can be used. For example, you can map several different extensions to one mailbox, OR in the case of a multi-PBX environment you can map the same extension in several different ways (for example, 520-1234 and 560-1234) to its mailbox. A maximum of 16 extensions can be mapped to a mailbox.