# What is a Treatment Type?

Treatment types tell NP Receptionist how the user wants calls handled under different situations. Different treatment types can be specified for day and night answering. Any available treatment type may be chosen for either time period. If no treatment type is configured, the NP Receptionist default treatment is to play the mailbox greeting.

Individual treatment types belong to one of two categories: extension or trunk. NP Receptionist offers 16 extension and trunk treatment types, ten of which are defaults. The administrator can configure six additional treatments. The appropriate treatment type depends on the extension number of the mailbox.

- Extension Treatment Types are assigned to mailboxes when the mailbox’s extension number is expected to be answered by a person (rather than a machine). Extension treatment types tell NP Receptionist whether to screen calls. They specify the actions to be taken when

  - the extension rings, but there is no answer.

  - the extension is busy.

  - a screened call is rejected by the called party.

- Trunk Treatment Types are usually assigned to mailboxes that outdial to numbers that are not answered by a person (for example, non-dial 1 long distance services). There is less flexibility in how calls are processed. When the number is dialed, NP Receptionist

  - receives a response indicating that the connect criteria have been met; or

  - considers the call a failure, and follows the specified failure treatment.

You must determine the appropriate treatment type (extension or trunk) for the mailbox and choose, from that category, the day and night treatment types that best meet the user’s needs.