# View User Directory

## Overview

The Users and Services directory allows you to manage user data and assign or remove application services, such as AWV or NuPoint UM. The directory lists user names and office numbers for MiCollab users and shows the services that are assigned to each user. Above the directory list, the "Unassigned services" and "Total number of users" are displayed.

## View Directory Entries

1. Under Applications, click Users and Services.

2. Click the User tab.

3. Click Show all. Users are listed alphabetically by their last names. Services appears as column headings along the top of the directory.

Field/Column | Description
Last Name | Displays the name of the user. The name fields can be blank, but you must assign a Login ID. Duplicate names are allowed. Although the Last Name and First Name can be the same, the combination of "Last Name, First Name" and "Office Phone #1" must be unique. Click a user's last name to display the information for that user.
First Name
Phone(s) | The user's extension number(s) on the communications platform. This field can be blank.
| Indicates that a service (for example, Teleworker) that is hosted on the local node is assigned to the user. A blank cell indicates that the service is not assigned. The MiCollab Client service is available to all users. However, the service is not active unless it's assigned to one or more of the user's phones.
| Identifies data elements that are being shared via Flow Though Provisioning.

Note: To display e-mail addresses, perform a search on an e-mail address.

Note: If AWV and NP-UM ports are listed in the MiCollab USP directory, do not delete them from USP. They should not be assigned any services.

## Locate an Existing User in the Directory

1. In the Search field, enter one of the following for the user:

- First Name

- Last Name, or

- Phone extension number

Note: Entering a partial name or number broadens your search and typically returns more results.

2. In the View field, set the number of results that you want to display per page.

3. Click Search.

## Directory Tasks

From the Users directory, you can perform the following tasks:

- Quick add

- Edit a user's information

- Reset a user's login password and TUI passcode

- Add a new service to a user

- Delete a service from a user

- Delete users

- Send a user a welcome email

- Deploy Mobile Client for Softphone

- Deploy MiCollab Clients for EHDU

- Generate Reports

- Connect to MiVB System Tool

## About Unassigned Services

Unassigned services or mailboxes are services that have been registered with an application but have not yet been assigned to a user. Click the View link to display a list of available services (for example, unassigned mailboxes). See Managing Unassigned Services for more information.

Note: When you add or delete services through any of the applications, it can take up to 5 minutes before the numbers are updated. For example, if you add a mailbox through the NuPoint UM Web Console, it can take up to 5 minutes before the number of "Unassigned mailboxes" is increased.