# Manage Unassigned Services

When you open the Users and Services application, the main page contains a summary listing the total number of users and the number of unassigned services for each application. An unassigned service is one that has been provisioned (possibly in another application or by use of bulk import), that does not have enough information for automatic assignment to a user (for example, a NuPoint UM mailbox, a teleworker phone, or an AWV service).

To view unassigned services:

1. Under Applications, click Users and Services.

2. Click the View link. The Unassigned Services Summary window opens.

3. Click the application tabs to view the unassigned services.

## Manual Assignment

To manually assign unassigned services:

1. On the Users tab, search for the user to whom you want to assign the service (or click Show all.)

2. Select the user and then click Edit.

3. Select the tab for the service you want to assign.

4. Click Assign Existing <service>. A dialog box appears with a drop-down list of unassigned services.

Note: This button is only available if there are unassigned services in the database.

5. Select the service to assign and then click Assign.

6. Click Save.

### Assigning Teleworker Services

Another possible source of unassigned services is data migration. When teleworker phone data is migrated into the MiCollab environment from a previous standalone deployment, all phone services appear in the Users and Services application as "unassigned". If the phone has a Directory Number (DN) associated with it, it can be assigned as described above. If no DN is attached to the phone, it will appear in the list but you will be unable to assign it.

To manually assign a teleworker phone that has no DN:

1. Under Applications, click MiVoice Border Gateway.

2. Ensure that the teleworker service is enabled.

3. Register the telephone with the MiVoice Business to obtain a DN. (For information about registration, refer to the Register IP Telephones topic in the MiVoice Business System Administration Tool Help available at Mitel OnLine.)

4. Wait for the MiCollab database to update during its regular audit. (Maximum update interval is five minutes.)

5. Assign the service as described in "To assign unassigned services" above.

## Automatic Assignment

In some cases, MiCollab will automatically assign an unassigned service to a user when it has enough information to do so.

For example:

- when a user has a phone with a DN and MAC address that match those of an unassigned service, the unassigned teleworker service is automatically assigned to that user.

- when a user has an email address that matches that of an unassigned service, the unassigned AWV service is automatically assigned to the user.