# About Call Director

Call Director is an optional feature that adds powerful call-processing capabilities to your NuPoint Unified MessagingTM (NP-UM) system.

With Call Director, you can create automated attendant and call processing applications, known as call flows, for your organization, for departments within your organization, and for individual mailboxes and extensions.

Call Director is an optional feature that adds powerful call-processing capabilities to your NuPoint Unified Messaging (NP-UM) system. With Call Director, you can create an automated attendant application (known as a call flow) to handle your calls when you can't answer personally.

A call flow is a collection of call-processing actions programmed by the call flow owner to control how an incoming call is handled. Call flow owners can be either the end user of the phone, or the System Administrator. The end user programs personal call flows, which are associated with their own voice mailboxes. The Administrator can program corporate call flows which are applied to line groups, and can also add, modify and delete personal call flows.

Call flows actions direct NuPoint Unified Messaging to:

- Play a message,

- Perform a call transfer (blind, supervised, or screened) to an extension or external phone,

- Forward a call to a specified voice mailbox,

- Send a page or a text message,

- Send the caller to the dial-by-name application, or

- Hang up.

Without Call Director, NuPoint Unified Messaging simply sends an incoming call to the called person's voice mailbox.

There are two types of users associated with Call Director: Regular and Advanced.

A Regular user is defined as a user who has an LCOS assigned to the mailbox with a template assigned to the LCOS. A Regular user has the ability to customize an assigned call flow through the Web View interface.

An Advanced user is defined as a user who has an LCOS assigned to the mailbox with no template assigned to the LCOS. An Advanced user can create a call flow from scratch through the Web View interface.

The Call Director functionality includes a set of templates that can be assigned to a mailbox or line group. There are two sets of templates: system templates and user-defined templates.

Note: Only System Administrators are able to assign templates to LCOS or LCOS to mailboxes. Advanced users can use an existing template as the start of the creation of a call flow.

There are five system templates provided with the Call Director functionality. These templates can be used as a starting point when creating a call flow. Additional templates may have been created by the System Administrator and are also available for the call flow. See Starting with a template to use an existing template for your call flow.

Refer to the Call Director Templates section of the Web Console Help for more information about creating, editing, deleting, importing and exporting templates.

Call Flow Reports can be generated from the Reports menu of the call flow page. The Call Flow Report contains records of each call and how it was handled.

See:

About Call Flow Reports

Viewing a Call Flow Report

Resetting a Call Flow Report

## Managing Call Director Settings

The global configuration settings and call flows for users and line groups are now managed through the Web Console interface. Refer to the Call Director section of the Web Console Help for more information on managing Call Director settings.