# Copying a call flow

A call flow can be copied from one mailbox or line group to another. This can be used in the scenario where a person has changed extensions and the existing call flow needs to be copied to the new mailbox.

Notes:

- Only System Administrators are able to copy a call flow.

- To successfully copy a call flow, you must use the menu commands described in the following procedure. Do not attempt to manually copy a call flow using a copy-and-paste operation.

An existing call flow can also be copied and saved as a template.

To copy a call flow:

1. From the Edit menu on the call flow page, click Copy From.

Note: This menu item is only available in the Web Console.

2. A window requesting you to enter the call flow for a particular mailbox or line group appears. Enter either the mailbox or line group number.

Note: When the "Copy From" command is invoked from the Call Flow editing window for a mailbox, the feature is limited to copying mailboxes. An Advanced user’s call flow can only be copied to another Advanced user’s call flow. A Regular user’s call flow can only be copied to another Regular user that has the same assigned template. When the "Copy From" command is invoked from the Call Flow editing window for a line group, the feature is limited to copying the call flow for a line group. A line group call flow can be only be copied into another line group.

3. Click OK. The call flow and its associated properties are copied into the current call flow.

Note: When the "Copy From" command is invoked from the create/edit template page in the Web Console, you can copy the call flow from an Advanced mailbox user OR line group into a template for the purposes of creating a new template. In this case, both the "Mailbox" and "Line Group" options are available.