# Run a System Report

The following system reports can be generated:

- Mailbox System Report

- Line Group System Report

- Combined System Report (a combined report of the mailbox and line group statistics; the mailbox statistics will appear first and the line group statistics will appear second)

Reports are generated in a .csv file which has the following format: reportnamedate.csv. (For example, a mailbox report that was run on February 2nd, 2007 will have the following naming convention: MailboxReport_2007_2_2.csv)

Note: When you generate a System Report you are given the option to Save or Open the file. If you click Save, the report is saved and you can open and view it. However, if you click Open, the file is empty.

To run a system report:

1. From the navigation tree, click Call Director, and then click Reports.

2. Click Run System Report.

3. Select the type of report to run by clicking the appropriate report button.

4. The File Download window appears.

5. Click Save and then specify a location for the file.

6. Click Save again.

7. The report is now saved to the specified location.

The following report criteria are listed within the system reports:

- Mailbox or Line Group Number

- Start Date & Start Time

- Report Date & Report Time

- Total Minutes

- Total Calls

- Total Successful Call Transfers

- Total Failed Call Transfers

- Total Hang Ups

- Hourly Totals (24 hours)

- Menu Key Presses (0-9)