# Test Message Delivery

This procedure describes how to test the message delivery function after it has been configured.

Prerequisites for this procedure are:

- All appropriate hardware has been installed.

- Telephone lines have been installed.

- Test mailboxes have been configured for message delivery.

- Associated pager systems have been configured.

If you have not already done so, obtain a System Configuration Report (see Related Topics). Refer to the report as needed for such information as message delivery parameter settings.

## Using the Lights Test

You can test message delivery calls using the Lights Test as described for pager message waiting lights; however, if you make an actual message delivery test call, you can check server prompts and the mailbox user interface at the same time.

## Using a Test Call

1. Log into the test mailbox, ensure that there are no unplayed messages, then log out of the test mailbox.

Note: To streamline the test, you should set the number of retries to 0; otherwise, the server keeps trying to complete the call until the maximum number of retries has been reached.

2. Set event Recorder (CDR) for "3: Pager/Prog.RS232" and run event recorder.

3. Call the test mailbox and leave a message.

4. You can check the Event Log file to determine if the correct digits are being dialed. You want to see a result code of "0" in the log file, which indicates that it was dialed as programmed and completed the action.

5. When the telephone that you have called rings, answer it at the first ring (or have an assistant do so if necessary). The server should say, "Hello [mailbox name]. You have one unplayed message in your mailbox. One message total. Please enter your passcode."

6. Enter the passcode and play the message. If problems occur while attempting to play the message:

1. - Check the dialing plan in the active configuration.

   - Check the mailbox FCOS.

   - Check the mailbox Pager Index number, Pager number, and Post pager number data.

   - Check the "Other Features" parameter settings for the pager line group, to ensure that they match the corresponding parameter settings for the NuPoint Voice application.

7. Verify that there is no further paging.

## Troubleshooting

For message delivery, the server should call the appropriate telephone number and, when the call is answered, should prompt,

“Hello, [user’s name]. You have unplayed message(s) in your mailbox. Please enter your passcode.”

If the first part of the greeting has been cut off, add more plus signs to the end of the pager number or post-pager number. Conversely, if the user answers and there is a long silence before the server plays the greeting, decrease the number of plus signs at the end of the pager number or post-pager number.

Message delivery calls can be tested using the Lights Test option mentioned earlier; however, if an actual test call is made, you can check server prompts and the mailbox user interface at the same time.

The server can outdial very quickly—too quickly for some PBXs. One result can be that the server fails to get an outside line. To prevent this situation, try slowing down the server’s outdialing speed. You do this by inserting pluses (++) in dial strings. Each plus tells the server to pause for one second.

For example, suppose you have the following outdial string:

T94155551212++

You can slow the pacing of the sequence by inserting two pluses after each major step in the string. The result would be then be:

T9++4155551212++++

If this result works, you can experiment by removing one pause at a time to achieve the fastest speed that your PBX can handle.

Web Console:

- View Active Configuration

Text Console:

- System Configuration Report