# Enter AWV Information

The Audio, Web and Video Conferencing tab allows you to provision a registered phone for AWV service.

Note: For integration with the MiVoice 5000 or MiVoice MX-ONE platforms, the AWV users must be provisioned from the MiVoice 5000 or MiVoice MX-ONE management interfaces. Hence, the fields in this tab are read-only. The deskphone and softphone extension numbers are the same as the primary phone number.

For MiVoice Business integrations, you can use either MiCollab or LDAP to provision AWV users. You cannot use both methods. If you are using MiCollab to provision AWV users ensure that the Use LDAP check box in the LDAP Configuration screen of AWV is unchecked before you add AWV users. If you are using LDAP to provision AWV users:

- The Use LDAP check box should remain checked.

- Do not provision users with the AWV services through MiCollab.

- Do not duplicate LDAP user accounts and MiCollab AWV user accounts; otherwise, end users will be unable to log into AWV collaboration sessions.

## Add AWV Service

To add AWV service to this user:

1. Click the Audio, Web and Video Conferencing tab.

2. Click Add.

3. In the Registered Phone field, enter the extension of the phone to use for AWV, or select a previously-configured phone from the list.

4. Select DialOutAllowed to allow this user to make system calls through the CO. (Default setting is enabled.)

5. Select DenyMultipleLeaders to restrict this user from having multiple callers using the leader access code on collaboration calls. (Default setting is disabled.)

6. Select Executive to allow this user access to ports that are reserved for the exclusive use of high priority users. (Default setting is disabled.)

7. In the Reservationless Calls list, select one of the following options:

1. - Reservationless calls allowed, leader not required: (default) This user can make reservationless calls and a leader code is not required to access the call.

   - Reservationless calls allowed, leader required: This user can make reservationless calls, but a leader code is required to access the call.

   - Reservationless calls not allowed: This user cannot make reservationless calls.

9. In the Email Type field, select one of the following:

1. - Generic Long: Use this setting for e-mail clients (for example, Microsoft Outlook) that allow for long form inserts (usually more than one line).

   - Generic Short: Use this setting for e-mail clients that only allow short form inserts (usually one line).

10. Click Save.

Note: User must have an email address before AWV service can be added. If the email address of this user matches a currently unassigned AWV service, then the unassigned service will be assigned to this user automatically.

## Assign Existing AWV Service

To assign an existing AWV service to this user: (You can view unassigned services using the View button on the Users and Services directory page.)

1. Click Assign. The Assign dialog box is displayed.

2. Choose an AWV service to assign to this user.

3. If this user already has an email address assigned, you are prompted to do one of the following:

1. - set the user's current email address to the email address specified in the AWV service

   - keep the users' current email address and change the address specified in the AWV service. Note that changing an AWV user's email address deletes the original AWV account, including collaboration history.

4. Click Assign.

5. Click Save.

## Edit AWV Service

To edit AWV service and defaults for a user:

1. Select the user to edit from the directory.

2. Click Edit.

3. Click the Audio, Web and Video Conferencing tab.

4. Change settings for this user as required.

5. Click Save.

Note: Email address is not editable in the AWV interface. To edit, administrators use the Users Services and Provisioning application in the Administrator Portal. Users can edit their email addresses from their MiCollab End User Portal.

## Delete AWV Service

To delete AWV service from a user:

1. Select the user from the directory.

2. Click Edit.

3. Click the Audio, Web and Video Conferencing tab.

4. Click Delete Service. A confirmation dialog is displayed.

5. Click Yes to confirm the deletion.