.csv file

Comma separated value file

3300 ICP

Mitel IP communications platform supporting 30 to 60,000 users. The 3300 ICP is the hardware platform that runs the MiVoice Business (MiVoice Business) software.

ACD

Automatic Call Distribution

AD

Active Directory

Administrator

A person, typically within your company, who maintains the telephone system database. The administrator controls system settings and adds and deletes users from the database.

AMC

Applications Management Center: A web-based service that handles licensing of Mitel products.

Application

A software program that provides features or functionality. For example, My Extension is a Mitel application.

ARID

Applciation Record ID: An identification number obtained from the Mitel Application Management Center (AMC). Used to license software on a specific Mitel product.

Authorized Partner

Dealers, resellers, and solutions providers who are authorized by Mitel to sell and service Mitel products and solutions.

Blade

A software application or module that can be downloaded from the AMC to the MAS server.

BRI

Basic Rate Interface: ISDN standards and specifications for provision of low-speed ISDN services. Supports two B-channels of 64Kbps each and one D-channel of 16Kbps on a single wire pair.

Bulk User Provisioning

A software tool within the USP application that allows you to bulk import user data from a .csv or LDIF file; use Quick Add to provision a single user; program a range of fields using Auto-Fill; apply roles to multiple users; and resolve detained and failed IDS updates.

BUP

Bullk User Provisioning: A software tool within the USP application that allows you to bulk import user data from a .csv or LDIF file; use Quick Add to provision a single user; program a range of fields using Auto-Fill; apply roles to multiple users; and resolve detained and failed IDS updates.

CA

Certificate Authority: To securely authenticate connections, applications may request a security certificate signed by the MSL server using a Mitel Certificate Authority (CA). You can manage Certificate Signing Requests (CSRs) and issued certificates using the Certificate Management panel in the MiCollab Server Manager.

CESID

Caller Emergency Service Identification: A number that uniquely identifies the device that dialed 911. The CESID is fed into the automatic location identification (ALI) database at the Public Safety Answering Point (PSAP) so that emergency services can be dispatched to the correct location.

CLID

Calling Line Identification

Cluster

Refers to a grouping of elements (for example, a network of MiVoice Business systems) that share common dialing plans, or common directory information, such as Remote Directory Numbers with Telephone Directory.

COR

Class of Restriction: A programming feature of the MiVoice Business that gathers Class of Restriction numbers into groups. The COR Groups define which Classes of Restriction cannot access an outgoing trunk route. COR group numbers are assigned to users to restrict their outgoing call pr i vi ledges.

COS

Class of Service: A programming feature of the MiVoice Business that specifies the optional features associated with that COS. Classes of Service, identified by Class of Service numbers, are assigned to MiVoice extensions and trunks.

CP

Communication Platform

CSR

Certificate Signing Authority

DC

Domain controller

Detained Queue

The Detained Queue in the Bulk User Provisioning tool lists the detained and failed Integrated Directory Services operations: - Detained IDS operations are operations that have been performed on the directory server that have not been applied to the USP database yet. - Failed IDS operations are directory server updates that the Mitel Applications Suite system could not apply to the USP database. From the Detained Queue, you can add, update, or delete IDS operations that have been detained.

DHCP

Dynamic Host Configuration Protocol

DID

Direct Inward Dialing: Also known as DDI (Direct Dialing Inwards). Allows an external caller to dial an internal extension without having to go through an attendant or operator.

Directory Server

A directory server is not simply a form of database, but a specialized server for directories. A directory can be distinguished from a general-purpose database by the usage pattern. A directory contains information that is often searched but rarely modified. Host names or user names, for example, are assigned once and then looked up thousands of times. Directory servers are tuned for this type of usage, whereas relational databases are much more geared toward maintaining data that's constantly changing. Another difference is that relational databases store information in rows of tables, whereas in directory server they use object-oriented hierarchies of entries.

DLM

Designated License Manager: The Designated License Manager (DLM) connects with an Application Group on the AMC in order to obtain licenses which may then be shared among the group members. The DLM also tracks license usage and violations for the group, and provides statistics to the AMC. The DLM requires a Group Application Record ID (GARID) with Enterprise License Sharing enabled.

DMZ

Demilitarized Zone: A computer host or small network inserted as a “neutral zone” between a company's private network and the outside public network. It prevents outside users from getting direct access to a server that has company data.

DN

Directory number (telephony term) or Distinguished name (LDAP term)

DNIC

Digital Network Interface Card

DNS

Domain Name Service

EHDU

External Hot Desk User

FAT

File Allocation Table

FCOS

Feature Class of Service (NP-UM)

FQDN

Fully Qualified Domain Name

FTP

File Transfer Protocol - language used for file transfer from computer to computer across the web. An anonymous FTP is a file transfer between locations that does not require users to identify themselves with a password or log-in. An anonymous FTP is not secure, because it can be accessed by any other user of the web.

GC

Global catalogue

GDM

Global Data Model

Global GUI

In a Master/Slave configuration, a User web GUI that is hosted on the Master server for users on all servers.

Global TUI

In a Master/Slave setup, all TUI ports are located on the Master server.

Hot Desking

Hot Desking - Hot Desking allows a number of users to share one or more hot desk sets. Hot Desking is ideal for telecommuters, sales agents, and other employees who spend only part of their time in the office. When a user logs in to a hot desk set, the system associates the user's settings—such as directory number, settings, display preferences (such as language), and button programming—with the set.

HTTP

HyperText Transfer Protocol - protocol used to transmit files over the World Wide Web

Hunt Groups

A hunt group is a group of stations to which incoming calls are directed by dialing a master number. Two types of hunting are provided by the system, circular and terminal: - Circular hunting starts at the extension after the last extension in the hunt group to which a call was completed (the extension rung), and hunts overall extensions in the hunt group in the sequence programmed. Hunting stops at the first idle extension found. - Terminal hunting starts at the first extension in the hunt group and terminates at the first idle extension found. Hunting takes place in the order in which the extensions were programmed into the hunt group.

i-bay

Information Bay - allows you to create intranets, extranets, shared directories and other resources

ICP

IP Communications Platform - for example the 3300 ICP

IDS

Integrated Directory Services: Synchronizes user and service data between a corporate directory server and the MiCollab-IDS using the Lightweight Directory Access Protocol (LDAP). Once the data is synchronized, it is distributed from the MiCollab-IDS to the various member elements in the SBS network or cluster.

IMAP

Internet Message Access Protocol - a mail protocol that provides management of received messages on a remote server.

IPsec

Internet Protocol Security - a developing standard for security at the network or packet processing layer of network communication.

IPv4

Internet Protocol version 4

IPv6

Internet Protocol version 6

ISP

Internet Service Provider

LAN

Local Area Network

LAN Mode

Local Area Network Mode: A deployment model for the MiCollab (or Mitel Standard Linux) server. When MiCollab is deployed in server-only mode, it provides the network with services, but not the routing and security functions associated with the role of \"gateway\". The LAN mode configuration is typically used for networks that are already behind a separate firewall. In other words, a separate firewall fulfills the role of gateway, providing routing and network security. (Also known as Server-only mode).

LCOS

Limits Class of Service (NP-UM)

LDAP

Lightweight Directory Access Protocol: Lightweight Directory Access Protocol is a software protocol for enabling anyone to locate organizations, individuals, and other resources such as files and devices in a network. LDAP is a \"lightweight\" (smaller amount of code) version of DAP (Directory Access Protocol), which is part of X.500, a standard for directory services in a network.

LDIF

LDAP Data Interchange Format

Local Administrator

MAS administrator who has a limited responsibility and only manages users and their services. A local administrator does not perform system level management, bulk import, or role and template management functions.

MAC

Media Access Control - a sublayer of the datalink layer in the ISO network reference model.

MBG

MiVoice Border Gateway: Formerly know as the Multi-Protocol Border Gateway. MBG software supports teleworking and call recording services. The MBG server supports the Teleworker service in the DMZ.

MCS

Mitel Communications Suite: This communications platform consists of MiVoice Business call processing software running on an SUN Microsystems server. MiCollab is supported for the MCS platform.

MDUG

Multi-Device User Group

MiCollab

Mitel software solution that enables applications to be co-resident on one server.

MiCollab Client

Software solution that provides clients (MiCollab Client deskphone users or MiCollab Client softphone users) with a single access point for communication and collaboration needs.. It converges the call control capabilities of Mitel communications platforms with contact management, Dynamic Status, and collaboration applications, to simplify and enhance real-time communications

MiCollab Client Co-located Mode

In this mode, the Users and Services data and MiCollab Client data are contained in separate, independent databases on the MiCollab server. This mode is supported for sites with either MiVoice Business or MiVoice Office platforms. With this mode, you must provision MiCollab Client services separately from the MiCollab Client Server Application interface. In this mode, Single Point of User Provisioning is is not supported for MiCollab Client data.

MiCollab Client Integrated Mode

In this mode, the MiCollab system keeps the Users and Services database and MiCollab Client database synchronized so they function like a single database on the MiCollab server. This mode is only supported for MiCollab with MiVoice Business systems. It allows you to provision MiCollab Client services from the MiCollab Users and Services application and supports Single Point of User Provisioning of the MiCollab Client services on the MiVoice Business platform(s). This is the recommended mode for sites that meet the integration requirements.

MiCollab Client Integration Wizard

A software application (wizard) that integrates MiCollab Client user and phone data with the MiCollab USP data (see MiCollab Client Integrated Mode). If you are installing a new MiCollab system into an existing site that consists of one or more MiVoice Business platforms, you can use this wizard to update the MiCollab database with the user and phone data from the MiVoice Businesss.

MiCollab Conferencing

Mitel software solution that provides conferencing and collaboration services using a Web-based browser. In previous MiCollab releases, the product name for this application was Mitel Conferencing Advanced.

MiCollab Server

MiCollab software installed in conjunction with the MSL operating system on a server platform.

MiCollab Virtual Appliance

MiCollab system deployed as a virtual appliance (vApp) running in a VMware vSphere or vCloud environment.

MiCollab with Voice

Formerly Unified Communications and Collaboration Virtual Appliance (vUCC). MiCollab with Voice is a Mitel communications solution for small to medium business that runs as virtual appliance on a VMware vSphere infrastructure.

MiCW

Mitel Configuration Wizard: A standalone software application that performs initial system setup of the MiCollab server and the MiVoice Business software.

Mitel Online

A web portal (http://www.ebiz.mitel.com) that provides authorized dealers, resellers, and technicians with access to Mitel product information and services. A username and password are required to access Mitel Online.

MiVoice Business

MiVoice Business (MiVoice Business) is the brand name of the call-processing software that runs on hardware platforms, such as 3300 ICP controllers.

MiVoice Business-ISS

This communications platform consists of MiVoice Business call processing software running on an industry standard platform. MiCollab is supported for the MiVoice Business-Industry Standard Server platform.

MiVoice for Lync

An application that integrates with Microsoft Lync Client and allows Microsoft Lync users to use Mitel telephony functionality through its feature rich UCA infrastructure.

MiVoice Office

MiVoice Business (MiVoice Business) is the brand name of the call-processing software that runs on hardware platforms, such as 3300 ICP controllers.

MOL

Mitel Online: Mitel’s web portal for authorized dealers and technicians.

MSL

Mitel Standard Linux: The operating system that supports MiCollab software; along with Mitel SDK components, it comprises a base for all MiCollab software.

MWI

Message Waiting Indication: Line keys on multi-line phones can be programmed as message waiting indicators which are associated with the mailboxes of other phones. The indicator flashes when a message is waiting in the associated mailbox.

My Unified Communications Portal

A MiCollab application that provides a common portal for users to update/enter user-configurable information for all applications.

NE

Network Element

Network Edge Mode

A type of deployment for the MiCollab (or Mitel Standard Linux) server. In this deployment configuration, MiCollab manages the connection to the Internet by routing Internet data packets to and from the network (which allows all the computers on the network to share a single Internet connection) and by providing security for the network, minimizing the risk of intrusions. When one of the computers on the local network contacts the Internet, MiCollab not only routes that connection, but seamlessly interposes itself into the communication. This prevents a direct connection from being established between an external computer on the Internet and a computer on the local network, which significantly reduces the risk of intrusion. (Also known as Server-gateway mode).

NPUM

NuPoint Unified Messenger: Server-based voice processing system that provides call processing along with voice messaging and paging support.

NTP

Network Time Protocol

NuPoint Unified Messenger

Mitel's voice mail system

Oria

A system management and customer self-service application. It allows a service provider to manage and deploy hosted voice services to their customers. Oria also allows a service provider to offer each of their customers an administration and self-service portal to make site specific moves, adds, changes, and deletes.

OVA

Open virtual appliance or application: A packaging format for virtual machines that allows virtual machine templates to be distributed, customized, and instantiated on any OVA supporting VMM/hypervisor.

OVF

Open Virtualization Format: A distribution format for virtual appliances that uses existing packaging tools to combine one or more virtual machines with a standards-based XML wrapper. OVF gives the virtualization platform a portable package containing all required installation and configuration parameters for virtual machines. This format allows any virtualization platform that implements the standard to correctly install and run virtual machines.

POP

Post Office Protocol - a standard protocol used to send and receive e-mail

Portal

A single web-based interface that allows you to manage all your communication applications.

PPTP

Point-to-Point Tunneling Protocol

PRG

Personal Ring Group

Proxy server

A server that acts as an intermediary between a workstation user and the Internet so that the enterprise can ensure security, administrative control, and caching service. A proxy server is associated with or part of a gateway server that separates the enterprise network from the outside network and a firewall server that protects the enterprise network from outside intrusion.

PSAP

The party responsible for answering the 911 call and arranging the appropriate emergency response, such as sending police, fire, or ambulance teams.

QRC

Quick Reference Guide

RDN

Remote Directory Number

Role

Roles define the task, position, or responsibility for a type of user within the organization. Roles reference templates that define phone services and applications for that user type.

SAA

Speech Auto Attendant: Speech-enabled software application that allows users to place calls quickly and efficiently by speaking a person’s name, a department name, or telephone number.

SAS

Suite Application Services: This application provides single-point user services provisioning and centralized management of shared system resources for all the MiCollab applications. This application also provides the My Unified Communications web portal.

SDS

System Data Synchronization: A MiVoice Business feature that shares system programming data among a network or cluster of elements (MiCollab and MiVoice Business systems) and synchronizes the system data of those elements with the data of a master element. This application reduces the amount of time required to maintain consistent data across the elements. SDS also allows you to share user and device data between a primary and secondary controller.

Server Console

A text-based control panel built into the Mitel Standard Linux operating system that technicians use to perform maintenance tasks such as - install the MiCollab software - configure network parameters - perform upgrades and software updates - upgrade application suite licensing - perform backups.

Server Manger

A web-based control panel, also called the \"server manager\", that administrators use to - configure and administer the MAS applications - perform server administration tasks, such as view logs, display system information, assign system users, and perform backups - configure network and server security settings - set system-wide parameters, such as system language and password strength.

Server-gateway Mode

See Network Edge mode.

Server-only Mode

See LAN mode.

ServiceLink

A service that allows applications and services to be downloaded to the MAS server

Services

Applications, such as Mobile Extension, that are provided to end-users.

SIP

Session Initiation Protocol: IP is an ASCII-character-based signaling protocol designed for real-time transmission using Voice over IP (VoIP). The appeal of SIP is the promise of interoperability of telephones from propriety PBXs. SIP extends the foundation of open-standards from the Internet to messaging, enabling disparate computers, phones, televisions and software to communicate. SIP is a streamlined protocol, developed specifically for IP telephony. It is smaller and more efficient than H.323. SIP takes advantage of existing protocols to handle certain parts of the process. For example, Media Gateway Control Protocol (MGCP) is used by SIP to establish a gateway to connect to the PSTN system. SIP operates independently of the underlying network transport protocol and is indifferent to media. Instead, it defines how one or more participant's end devices can create, modify and terminate a connection whether the content is voice, video, data or Web-based. Using SIP, programmers can add new fragments of information to messages without compromising connections.

SMDR

Station Message Detail Recording: Records and prints out the details of incoming and outgoing trunk calls. Such details include the numbers of all parties involved in the call, the time and duration of each call, account codes and other pertinent details.

SMTP

Simple Mail Transfer Protocol - a protocol used to send and receive email.

SNMP

Simple Network Management Protocol

SP

Service Pack (software)

SPP

Single Point Provisioning: A pre-MiCollab Release 6.0 feature that allowed an administrator to perform user and service provisioning for a MiVoice Business platform from a single interface, the MiCollab Users and Services application. SPP uses MiMXL to apply updates to the MiVoice Platform. Updates made on the MiVoice Office are not distributed back to the MiCollab. SPP is not supported in MiCollab Release 6.0; SPUP is supported instead. See below.

SPUP

Single Point of User Provisioning: A MiCollab feature that allows an administrator to perform user and service provisioning for a cluster of MiVoice Business elements from a single administration interface (that being the MiCollab Users and Services application). SPUP synchronizes updates made between the MiCollab and MiVoice system databases using System Data Synchronization (SDS). The following data is synchronized: - user and services data - Programmable Ring Groups (PRGs) - Multi-Device User Groups - roles, and - templates.

SRC

Secure Recording Connector: Formerly a standalone call recording product, SRC is now incorporated in the MBG software.

SSH

Secure Shell - allows you to log into a remote computer securely across a network or to copy files from a local computer to a server. The data transmission is encrypted.

SSL

Secure Socket Layer

Sub-template

Sub-templates define user, phone, and application data that can be used to populate the data fields of a new user record. User and Services templates are comprised of these sub-templates.

SWAS

Software Assurance: A Mitel subscription-based service that provides customers with access to new software releases, software upgrades, and product support services for all users (ports) on a given Application Record ID (ARID).

System Administrator

MAS administrator with full administration capabilities.

TCP

Transmission Control Protocol - a transport layer protocol that moves multiple packet data between applications

Telephone User Interface

The user interface to a telephony application. TUIs allow users to configure and manage telephony applications by dialing keys on their phones.

Teleworker Solution

A Mitel IP Phone that has been configured to work remotely on the 3300 ICP system. It provides workers who are located off-site with a single-phone solution for both office use and local calls.

Template

A User and Services template defines the user information, phone services, and applications for a type of user. You can use templates to provision users quickly. User and Services templates are comprised of sub-templates that define each service.

TLS

Transport Layer Secureity

TUI

See Telephone User Interface

TW

Teleworker: Software that connects a remote office to the corporate voice network to provide full access to voice mail, conferencing and all the other features of the office phone system.

Twinning

Associating your office phone with another phone. Calls to your office number will ring both phones simultaneously, allowing you to answer the call from either phone.

UC

Unified Communications

UC Portal

My Unified Communications portal: A MiCollab web interface that provides a common portal for users to update/enter user-configurable information for all applications.

UCC

Unified Communications and Collaboration Licensing: Mitel’s licensing model. The platform and application user licenses are bundled together to meet the needs of different user levels (for example, Entry, Standard, and Premium). Instead of ordering an MiVoice Business user license and multiple individual applications licenses for each MiCollab user, you order a single UCC license per user.

UDP

User Datagram Protocol - transports data as a connectionless protocol, using packet switching.

ULM

UCC License Manager

UM

Unified Messaging

User and Services template

A User and Services template defines the user information, phone services, and applications for a type of user. You can use templates to provision users quickly. User and Services templates are comprised of sub-templates that define each service.

USP

User and Services: Refers to the interface used to provision users and services on MiCollab.

VLAN

Virtual Local Area Network

VPN

Virtual Private Network

WAN

Wide Area Network