# Create or Modify Mailboxes

After completing the setup for Receptionist, you must modify existing mailboxes or create new ones so that system users can use NP Receptionist.

## Mailbox-NP Receptionist Interaction

Enter the following data for a mailbox so that it can interact with NP Receptionist:

- Receptionist day treatment

- Receptionist night treatment

- The extension number that Receptionist should dial when the mailbox is called (the trunk number is entered here when applicable).
  Note: Some mailboxes have no associated extensions. For example, the mailbox that plays the “specials of the day” for a business is a “greetings-only mailbox” for which you do not want to assign an extension.

- An extension pre-dial index, when the extension number (or trunk number) to be dialed exceeds 15 characters

- An attendant’s extension number (and pre-dial index, if necessary); this number is called when “assistance ” is chosen for any failure treatment.

## Special Mailboxes for Single-Digit Access

- You can configure a single-digit access menu for NP Receptionist. This menu allows a caller to press a single digit to get to specified mailboxes. For example, the single-digit menu might provide the following choices:

- - To dial an extension, press 1.

  - For this week’s training schedule, press 2.

  - For a customer service representative, press 3.

For this menu, configure the Administrator’s mailbox as a tree mailbox that allows the user to press a single digit to access other mailboxes. In the example given, pressing 1 accesses a chain mailbox to dial an extension or dial by name. Pressing 2 accesses a "greetings only" mailbox that plays the week’s training schedule. Pressing 3 accesses a number answered by a customer service representative.

For instructions to modify or create mailboxes, see the Mailboxes section.