# Import a Prompt

You can import a prompt instead of recording one manually. You can import either system prompts or department prompts.

Note: The supported audio file formats are 8 kHz A-Law and m-Law WAV files (as with Call Director).

To import a prompt:

1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

2. Click Prompts Recording. The Speech Auto Attendant Prompt window appears.

3. In the Category field, select the type of greeting prompt to import (System prompt or Department prompt).

4. In the list of system prompt greetings or departments, select a prompt for which to import the greeting.

5. Click Import. The Import Template window appears.

6. Browse to the location of the audio file of the greeting template to import and enter the path in the template filename field.

7. Click OK. A progress dialog will appear to display the status of the audio file upload. Once the file upload is complete, the status for the greeting will change to "Recorded" in the list of greetings and the greeting will be effective immediately.

Notes:

- All greeting prompts recorded into the Speech Auto Attendant are normalized and trimmed to ensure good cohesion with the rest of the Auto Attendant prompts. Prompts are normalized to the RMS value of 2200. Trimming drops any silence (signal below a power of 300) at the beginning and end of prompts.

- You can revert back to the default prompts (factory settings) by clicking Restore Default if you are not satisfied with your recording. This action discards your recording and resets the greeting prompt to the default setting.

- If you are unable to import a prompt file, verify that your web browser security settings are correct. To do this, click the Start button and type Internet Options in the search box. Select the Security tab and click the Custom Level button. In the Miscellaneous section, ensure that Display mixed content is set to Prompt. If Display mixed content is disabled, the import process will fail.