# Delete Services

If Flow Through Provisioning is enabled, when you delete services on MiCollab the corresponding service is also deleted on the associated MiVoice Business system. See the table below for an explanation of configuration changes.

To delete a service from a user:

1. Locate the user in the directory.

2. Click the check box next to the user's Last Name.

3. Click Edit.

4. Click the tab of the service that you want to delete. For example, to delete a phone, click the Phone tab.

   Note: When you delete a MiVoice IP Phone, all the services associated with that phone including the voice mailbox messages are deleted. If replacing a set, ensure that you go to the "" tab for that user and remove the association with the Mitel phone in the Extension field of the NuPoint Unified Messaging tab before you delete the set. Otherwise, the user's voice mailbox messages will be deleted when you delete the phone.

5. Click Delete <service> where <service> is the name of the tab.

6. Click Yes to confirm the deletion.

When you delete this service in MiCollab: | You also change these settings in the MiVoice Business:
Phone | The phone device is deleted along with Tel Dir entry. Phone deletions are cascading, meaning that a deletion of associated services (mailbox and NuPoint UM services) is automatically performed. Note: Deleting a phone that is set as the Registered Phone for AWV service does not delete the AWV service, just the Registered Phone. Note: You cannot delete the primary phone from a user who has multiple phones. Also see Unable to Delete a User's Extension.
NuPoint UM Mailbox | When a mailbox is deleted from a user, the phone service associated with that mailbox has Call Forwarding removed and its COS value adjusted to reflect the remaining services.
MiCollab Client | MiCollab Client service has no effect on MiVoice Business settings.
Audio, Web and Video Conferencing | AWV service has no effect on MiVoice Business settings.
Teleworker Service | MBG teleworker service has no effect on MiVoice Business settings.
Vidyo Service | Vidyo service has no effect on MiVoice Business settings.

## If a Delete Phone operation fails . . .

If MiCollab fails to delete a phone's services on the MiVoice Business, you will receive an error. You must manually delete all references to the phone's directory number/Remote Directory Number from the MiVoice Business System Administration Tool forms before you can complete the deletion.

Log into the MiVoice Business System Administration Tool and delete references to the phone's Directory Number/RDN from the following forms:

1 - ACD Express Groups

- Interflow Point Directory Number

- Unavailable Answer Point Directory Number

2 - ACD Path

- Primary Agent Skill Group ID

- Overflow 1 Agent Skill Group ID

- Overflow 2 Agent Skill Group ID

- Overflow 3 Agent Skill Group ID

- Interflow Directory Number

- Path Unavailable Answer Point Directory Number

- DTMF Receiver Unavailable Answer Point Directory Number

3 - Call Rerouting Always Alternative - Directory Number

4 - Call Rerouting First Alternative - Directory Number

5 - Call Rerouting Second Alternative - Directory Number

6 - Hotel Options

- Wake-Up Call - Expiration Routing

- Wake-Up Call - Wake-Up Directory Number

7 - Hunt Group - Hunt Group Member

8 - Intercept Handling - any Directory Number field (14 in total)

9 - Multiline Set Keys - Button Directory Number

10 - Pickup Groups - Member

11 - Remote Busy Lamps - Remote Host Set Directory Number

12 - System Access Points

- Night Bell Directory Number

- MNMS: Event Indication Routing Number

- MNMS: Event Indication Number

13 - Telephone Directory - Number

14 - Call Forwarding Profile - Forwarding Destination