# Inside an NP Forms Application

A typical NP Forms application uses three types of NuPoint Voice mailboxes:

- A rotational mailbox that plays an initial greeting and routes the call to one of several template mailboxes

- Template mailboxes with distribution lists that contain Greeting Only mailboxes and that collect the recorded answers to the questions

- Greeting Only mailboxes that contain the "questions" that callers will hear

The NP Form application mentioned above would have a structure similar to that shown here:

Note that the figure above is simplified to show only a single Template mailbox. In actual operation, an NP Forms application needs enough Template mailboxes to hold all caller responses (see NP Forms Limitations).

Distribution list 01 in the Rotational mailbox must contain all of the Template mailboxes. The first Template mailbox must have a distribution list 01 that contains the Greeting Only mailboxes for the MESA Form. The Rotational mailbox will pass control of each call to the first Template mailbox until that mailbox is full. It then passes calls to the second template mailbox, and so forth. Figure 1-2 shows this aspect of the sample NP Forms application.

Distribution list 01 in the Rotational mailbox must contain all of the Template mailboxes. The first Template mailbox must have a distribution list 01 that contains the Greeting Only mailboxes for the NP Form. The Rotational mailbox will pass control of each call to the first Template mailbox until that mailbox is full. It then passes calls to the second template mailbox, and so forth. The figure below shows this aspect of the sample NP Forms application.

## Multiple Template Mailboxes

- Configure an NP Forms Template Mailbox

- Implement a Rotational Mailbox System

- NP Forms Limitations