# Feature Bits 001 to 049

This section describes all feature bits, listed in numeric order. Primary feature bits are identified in the feature bit title. If one feature bit overrides or conflicts with another, this fact is noted.

Note: Remember that not only FCOS determine how NuPoint Voice behaves. Check that LCOS and GCOS are also set properly. For example, if you use bitmapped GCOS, and some mailboxes do not share GCOS, one mailbox cannot send a message to another, even though the FCOS contains the send and receive feature bits. For details, see chapter 8.

## 001 Login to Mailbox

Allows the user to reach the user’s mailbox. If a passcode is set, the user must enter it to gain access. Without this feature bit, the server tells the user that the mailbox cannot be reached, then hangs up; this forces a user to contact the system administrator.

## 002 Transfer to Mailbox Attendant

Allows a user who is logged in—to press 0 at any time during the session, to reach an attendant for assistance. This feature also allows a caller—while connected to a mailbox—to press 0, which transfers the call to an attendant. If the configuration is set for “Key 0 to reach attendant during greeting = N,” then a caller must wait until after the greeting. If a caller does not wait, the 0 is interpreted as a login character. The server transfers the caller or user to the system attendant’s extension; if that extension is not defined, the server connects the call to the attendant’s mailbox, which has special privileges. If neither attendant is configured, the user or caller hears, “I’m sorry. I don’t understand that command.” Requires feature bit 004 (Outside caller functions).

## 003 Return to Welcome Prompt

Also known as the “recycle” feature. Allows the user to log out by pressing X, then press any key to return to the main company greeting. Otherwise, a user must hang up and call back. This allows the user to avoid toll charges for succeeding calls.

If the user logs out from a port configured for NP Receptionist:

- The server prompts the user to press 0 to return to NP Receptionist. If the user presses 0, NP Receptionist prompts the user to enter an extension number.

- If the user presses any key other than 0, the server prompts the user to enter a mailbox number. After this point, users can be connected only to a mailbox, not transferred to an extension.

If the user logs out from a port configured as a message center, the user can press any key, including * or 0, during the logout prompt to interrupt and return to the welcome prompt. No prompts play for the recycle feature.

## 004 Outside Caller Functions (Primary Feature Bit)

Allows outside callers to review, discard, append to, and re-record messages, and also to mark messages urgent. Without this bit, callers cannot use these options, and messages are delivered after five seconds of silence or when the caller hangs up.

This feature bit is also used for the Cut-Through Paging (CTP) optional feature. To activate CTP when outside caller functions are on, the caller presses the i key. To activate CTP when outside caller functions are off, the caller enters the telephone number directly. Requires feature bit 041 (Receive messages from outside callers).

Note: Include feature bit 005 (Play Outside Caller Menu prompts) allow the server to prompt for outside caller functions; however, prompts are not required.

## 005 Play Outside Caller Menu Prompts

Allows a caller to hear prompts in the caller’s menu: “Press R to review a message, A to append it, D to discard it, U for urgent, X to exit the system, and 0 to return to attendant.”

Requires the following feature bits:

- 004 (Outside caller functions)

- 041 (Receive messages from outside callers)

- 088 (Receive messages marked urgent)

Do not use with feature bit 213 (Edit CTP num with * key if no caller menu).

## 006 Rewind and Fast Forward During Playback

Although the system is not tape-based, it simulates a tape recorder. Allows a user playing a message to press the * (star) key to rewind the message or the # (pound) key to fast forward. Each time the user presses a key, a portion of the message rewinds or fast-forwards.

Requires feature bit 050 (Play messages).

## 007 Pause in Record or Play

Allows the mailbox user to press the 1 key to pause while recording or playing back a message. When the user presses the 1 key again, play resumes. No prompts play for this feature, and outside callers cannot use it.

Requires at least one of the following feature bits:

- 020 (Make messages)

- 024 (Give messages)

- 029 (Answer messages)

- 050 (Play messages)

## 008 Mailbox Can be Checked In/Out

Allows a hotel desk clerk to:

- Record a name and greeting, and to assign a passcode to the mailbox of each new guest or customer.

- Clear the name, greeting, passcode, and messages from the mailbox of a departing guest or customer.

This is required for guest mailboxes, those assigned to individual guests, or customers.

## 009 Automatic Logout If No Messages/Receipts

Automatically logs the user out after the last message in the mailbox is either kept or discarded; the user can go through the queue of unplayed and played messages only once. If the user has no unplayed messages when logging in, the server Prompts, “You have no unplayed messages in your mailbox,” and automatically logs the user out.

Interacts with the following feature bits:

- 052 (Auto-play unplayed messages)

- 089 (Auto-play all msgs, new and saved)

The following table describes how feature bits 009, 052, and 089 interact in an FCOS.

Table: Logout Interaction with Auto-Play
Message State | Feature Bit 052 | Feature Bit 089 | NuPoint Voice Action
No messages | In or out of FCOS | In or out of FCOS | Logs user out immediately.
All unplayed | In FCOS |  | Logs user out after user plays all messages.
In or out of FCOS | In FCOS | Logs user out after user plays all messages. |
Receipts only | In or out of FCOS | In FCOS | Logs user out after user plays all messages.
Receipts and all unplayed | In or out of FCOS | In FCOS | Logs user out after user plays all messages.
Played only | In FCOS |  | Prompts user to play messages.
In or out of FCOS | In FCOS | Automatically plays all messages, the logs user out. |
Played and receipts | In or out of FCOS | In FCOS | Automatically plays all receipts and messages, then logs user out.

## 010 (ISO) Enhanced Outcall Paging Options

There are two different outcall/paging features in the ISO user interface. When this feature bit is off, the basic outcall/paging feature is activated, and the enhanced outcall/paging feature is deactivated. When this feature bit is on, the basic outcall/paging feature is deactivated and the enhanced outcall/paging feature is activated.

Basic Outcall/Paging Feature

Users are prompted to set outcall/paging schedule and phone number in a particular sequence.

Enhanced Outcall Paging Options

Users are provided with an outcall/paging setup menu. The outcall/paging schedule and phone number can be set up in different sequences with the menu options. For information about enabling the phone number and schedule options in the outcall/paging setup menu, refer to bits 77, 94, 124 and 143.

## 011 (ISO) Play Standard Greeting

When this feature bit is on and a greeting name is not recorded, the company standard greeting will be played. When this feature bit is off, a general greeting is played.

## 012 (ISO) Short Message Service

When this feature bit is on and the ISO SMS optional feature is installed, the ISO SMS main menu is activated. The ISO SMS main menu provides options for sending a callback number, leaving a voice message, and leaving a short text message.

Related bits: 167, 214, 269, 278 and 284.

This feature bit also works with SMPP MWI and SMPP CBN.

## 013 Operator Transfer Via "6" Key

Not Used.

## 014 Outdial for SMSC

This feature bit is only used in SMS MWI software. With this feature on, the NuPoint system will dial the subscriber and log the user in to their mailbox whenever there are unplayed messages. This feature is not available with CDMS or SMPP software.

## 015 Change Wakeup Options

Allows the user to schedule wakeup calls through the TUI from the User Options menu. Do not use this with feature bit 287 (Enhanced auto wakeup).

Requires the following elements:

- Feature bit 070 (User Options Menu)

- A defined pager port

- NP WakeUp optional feature; for details, see the NP WakeUp Guide

## 016 Deny Recycling with * Key

Prevents the user from pressing the * (star) key to return to the company greeting during the prompt for a passcode. This prevents an unauthorized user or caller from “cycling” through mailboxes in search of one that is not passcode-protected.

You might want to omit this feature bit in an integrated environment to allow users to log in to their mailboxes from other users’ phones.

## 017 Fast Line Release from Outside Caller

Plays the caller’s menu only once. If the caller does not respond within ten seconds, the server thanks the caller and hangs up. Otherwise, the caller’s menu plays three times unless the caller presses X before hanging up. If the caller does not press X and hangs up, the line can be tied up until the menu plays three times. The exact length of the tie-up varies with the PBX.

## 018 Give and Mark Urgent

Allows the user to mark a message for another user as urgent. The user presses G to give the message and records any desired comments. To mark the message urgent, the user presses M to reach the Message Addressing menu, then presses U for urgent. (To cancel urgent, the user presses U again.) To send the message, the user presses X until the server announces “your message sent.” Urgent messages play before all other messages only if the recipient’s FCOS includes feature bit 088 (Receive urgent messages). Otherwise, the message plays with all other unplayed messages in the order received.

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) in the recipient mailbox.

## 019 Answer and Mark Urgent

Allows the user to mark an answer urgent to another user as urgent. The user presses A to answer the message. To mark the answer urgent, the user presses M to reach the Message Addressing menu, then presses U for urgent. (To cancel urgent, the user presses U again.) To send the message, the user presses X until the server announces “your answer sent.” Urgent messages play before all other messages only if the recipient’s FCOS includes feature bit 088 (Receive urgent messages). Otherwise, the message plays with all other unplayed messages in the order received.

Requires feature bits:

- 029 (Answer messages)

- 040 (Receive messages from other users) in the recipient mailbox.

## 020 Make Messages

Allows the user to make a message when in the mailbox by pressing M (for make), entering the recipient’s mailbox number, recording a message, and pressing X to send it.

Requires feature bit 040 (Receive messages from other users) in the recipient mailbox.

## 021 Make and Request Receipt

Allows the user to make a message and request a return receipt after the recipient plays the message. The user presses M to make a message. To request a receipt, the user presses M to reach the Message Addressing menu, then presses R to request a receipt. (To cancel the receipt, the user
presses R again.) To send the message, the user presses X until the server announces that it has sent the message. The return receipt works like the Auto-receipt feature for distribution lists described in feature bit 036 (Auto-receipt for user dist list msgs).

Requires feature bits:

- 020 (make messages)

- 040 (Receive messages from other users) in the recipient mailbox.

## 022 Make to Multiple Destinations

Allows the user to make a message and send it to up to 200 addresses per message without using a distribution list. After the user presses M for make, the server prompts for a mailbox number. The user adds mailboxes, presses the # (pound) key when done adding recipients, then records a message. The address list that the user builds can include other mailboxes or distribution lists, if the FCOS includes feature bit 032 (Make to user distribution list).

Requires feature bits:

- 020 (Make messages)

- 040 (receive messages from other users) in the recipient mailbox

## 023 Make and Mark Confidential

Allows the user to make a message that cannot be given by the recipient to another user. The user presses M to make a message, and records a message. To mark the message confidential, the user presses M to reach the Message Addressing menu, then presses C for confidential. (To cancel confidential, the user presses C again.) To send the message, the user presses X until the server announces that the message has been sent.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 024 Give Messages

Allows the user to send a copy of a message to another user by pressing G, entering the mailbox number of the recipient, and pressing X to send the message. The message cannot have been marked confidential by the original sender.

Requires feature bit 040 (Receive messages from other users) in the recipient mailbox.

## 025 Give and Request Receipt

Allows the user to give a message to another user and request a return receipt. The user presses G to give a message and records comments. To request a receipt, the user presses M to reach the Message Addressing menu, then presses R to request a receipt. (To cancel the receipt, the user presses R again.) To give the message, the user presses X until the server tells the user it has sent the message.

Overrides feature bit 036 (Auto-receipt for user dist list msg).

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other user) in the recipient mailbox

## 026 Give to Multiple Destinations

Allows a user to give a message to up to 200 addresses per message without using a distribution list. After the user presses G to give a message, the server prompts for a mailbox number. The user adds mailboxes, then presses the # (pound) key to send the message. The address list that the user builds can include distribution lists if the FCOS also includes feature bit 033 (Give to user distribution list).

Overrides feature bit 036 (Auto-receipt for user dist list msg).

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 027 Give and Mark Confidential

Allows the user to give a message that cannot then be given by the recipient to another user. The user presses G to give a message, and then records comments. To mark the message as confidential, the user presses M to reach the Message Addressing menu, and then presses C for confidential. (To cancel confidential, the user presses C again.) To give the message, the user presses X until the server announces it has sent the message.

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 028 Give with Comments

Requires the user to record additional comments when giving a message to one or more users.

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) in the recipient mailbox Do not add this to an attendant’s mailbox.

## 029 Answer Messages

Allows the user to answer messages from other users. When a user plays a message from another user, the user can press A to answer the message. The server automatically enters the mailbox number of the sender, so a recipient does not need to know or enter the sender’s mailbox number.

## 030 Answer and Request Receipt

Allows the user to request a return receipt when answering a message from another user. The user presses A to answer a message, and then records comments. To request a receipt, the user presses M to reach the Message Addressing menu, then presses R to request a receipt. (To cancel the receipt, the user presses R again.) To send the message, the user presses X until the server announces that the answer was sent.

Requires feature bits:

- 029 (Answer messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 031 Answer and Mark Confidential

Allows the user to answer a message with a reply that cannot then be given by the recipient to another user. The user presses A to answer a message, then records an answer. To mark the message as confidential, the user presses M to reach the Message Addressing menu, and then presses C for confidential. (To cancel confidential, the user presses C again.) To send the message, the user presses X until the server announces that it has sent the message.

Requires feature bits:

- 029 (Answer messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 032 Make To User Distribution List

Allows users to make and send messages to distribution lists or mailboxes and distribution lists, instead of entering each mailbox number individually.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) and 044 (Receive user dist list messages) in the recipient mailbox

## 033 Give To User Distribution List

Allows a user to give a message to a distribution list, instead of entering each mailbox number individually. The message cannot have been marked confidential by the original sender. (A user can also enter both individual mailboxes and distribution lists.)

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) and 044 (Receive user dist list messages) in the recipient mailbox

## 034 Make To Primary Distribution List

Allows the user to record a message for delivery to a primary distribution list.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) and 045 (Receive primary dist list messages) in the recipient mailbox.

## 035 Give To Primary Distribution List

Allows the user to give a message to a primary distribution list. The message cannot have been marked confidential by the original sender.

Requires feature bits:

- 024 (Give messages)

- 040 (Receive messages from other users) and 045 (Receive primary dist list messages) in the recipient mailbox.

## 036 Auto-receipt for User Dist List Msgs

Allows the server to automatically generate a receipt for a message sent to a distribution list. When the user logs in to a mailbox, the receipt announces which users have not played the message and which users have played the message and when they played it. Each time the user logs in, the updated receipt plays. Receipts are updated until the user discards them. You can cancel Auto-receipt if the FCOS contains either feature bit 021 (Make and request receipt) or 025 (Give and request receipt).

Requires feature bits:

- 020 (Make messages)

- 032 (Make to user distribution list) and/or 033 (Give to user distribution list)

- 040 (Receive messages from other users) and 044 (Receive user dist list messages) in the recipient mailbox

## 037 Not Used

## 038 Attach Original Message to Answer

Attaches the original message to the answer. The server plays the answer first, then all attached messages in reverse order. This can help users track questions and answers in a “conversation” because an answer is always accompanied by the original message, but it uses extra disk space. If a user gives an answer from this conversation to another mailbox, that answer includes the original message and all accumulated answers.

Requires feature bit 029 (Answer messages).

## 039 Notification Tone When New Msg Arrives

Notifies the user of any new message that arrives while the user is logged in. When the user presses a key after finishing any transaction, the user hears a beep.

Feature bit 047 (Notification prompt when new msg arrives) overrides this.

## 040 Receive Messages from Other Users

Allows a user to receive messages from other users. If you use bitmapped GCOS, the mailboxes must have a GCOS with at least one matching group.

## 041 Receive Messages from Outside Callers

Allows a mailbox to receive messages from outside callers.

Overrides feature bits:

- 068 (Define rotational mailbox)

- 121 (Define tree mailbox)

## 042 Not Used

## 043 Receive Message of the Day

Allows the user to receive the message of the day, an announcement from the attendant’s mailbox. The message plays automatically, immediately after a user logs in, and does not play again after it plays twice. The first play is a hard play (the user must hear it); the second play is a soft play (if the user enters a command, the rest of the message is ignored).

## 044 Receive User Dist List Messages

Allows a mailbox to be added to the distribution lists of other users, and to receive messages from these distribution lists.

Requires feature bit 040 (Receive messages from other users) in the recipient mailbox.

## 045 Receive Primary Dist List Messages

Allows a mailbox included in a primary distribution list to receive user messages that are addressed to the primary distribution list. Mailboxes with feature bits 034 (Make to primary distribution list) or 035 (Give to primary distribution list) can make or give messages to mailboxes with this feature.

Requires feature bit 040 (Receive messages from other users) in the recipient mailbox.

## 046 Announce Receipt Count at Login

Allows users to hear, when they log in, how many receipts are in the mailbox. Receipts are kept until users delete them. Otherwise, users can play receipts but do not hear how many receipts they have when they log in.

Requires feature bit 050 (Play messages).

## 047 Notification Prompt When New Msg Arrives

Plays a prompt that tells the user, who has completed a transaction in the mailbox, how many new messages have arrived since the previous transaction.

Overrides feature bit 039 (Notification tone when new msg arrives).

## 048 No Auto-timestamp of Unplayed Msgs

The server will not play time stamps for previously unplayed messages, and the user will not know when messages were actually received. Use this when the user has a voice pager with limited time. To hear the time stamp, the user presses T while the message plays, or T-1 if the FCOS includes feature bit 204 (Message skip, forward and backward). The user cannot play the time stamp if the FCOS includes feature bit 144 (Skip forward to next message). When a user replays a message, the time stamp plays if feature bit 049 (No auto-time stamp of played msgs) is not in the FCOS.

Requires feature bit 050 (Play messages).

## 049 No Auto-timestamp of Played Msgs

The server will not play time stamps for previously played messages, and the user will not know when messages were actually received. However, if that user gives a message to a mailbox without this feature bit, the time stamp plays for the recipient. To hear the time stamp, the user presses T while the message plays, or T-1 if the FCOS includes feature bit 204 (Message skip, forward and backward). The user cannot play the time stamp if the FCOS includes feature bit 144 (Skip forward to next message).

Requires feature bits:

- 050 (Play messages)

- 053 (Keep messages)