# About Secure Recording Connector Service (SRC)

The Mitel Secure Recording Connector (SRC) behaves as a server, handling authenticated connections from Call Recording Equipment (CRE) and granting access to call setup information and copies of media streams (audio only).

The connection setup flow is as follows:

- CRE is enrolled as an authenticated call recording endpoint, for details see. This step is only performed once.
- CRE connects to MBG on TCP port 6810 using TLS with mutual authentication.
- CRE sends a register request message to MBG. This message contains a list of features that the CRE supports.
- SRC replies with a matching (or lesser) feature list.
- SRC sends a list of all the currently connected devices as well as a list of all the SRC nodes in the MBG cluster.
- At this point the CRE is up to date and the following happens in real time.
  - When devices connect or disconnect, events are sent to the CRE.
  - When devices start and end calls, events are sent to the CRE.

At any point, the CRE can request a tap on calls and the corresponding media streams will be forked and a copy sent to the CRE.

There is no fixed limit on the number of CRE's that can connect to a single SRC. There will be engineering limitations.

A single CRE or multiple CRE's can request multiple taps on the same call, with engineering limitations (and for indirect recording, a hard limit of 3).

The SRC allows a Call Recording Equipment (CRE) to record calls in one of the following modes:

## Direct Call Recording

With direct call recording, the MBG server is positioned between the call server and the devices/trunks handling both signaling and media. This puts the MBG in a position to send a copy of the media streams to the CRE on request.

Direct call recording is supported on:

- Any MiNET MiVoice IP phones or softphones connected with MBG in a MiVoice Business deployment
- Any SIP device registered with MBG
- Any SIP trunk using MBG as an outbound proxy

Note:

- Local streaming will not take effect if a CRE is connected to MBG
- Tone Injection can be controlled either by the CRE or MBG
- The SRC service is not limited to recording the prime DN of the telephone; however, the configuration or programming of the CRE can introduce this restriction
- The CRE might impose codec restrictions (for example, no support for G.722 or G.722.1)
- An SRC license is required for each recorded call for each CRE request
- A transcoding license is required if the CRE requests the recorded audio to be sent using a specific codec (ex: G.711U)
- Internal MiNET phones can be pointed at MBG instead of MiVoice Business either automatically using DHCP or manually using the Teleworker setting. For details, see Selecting Sets to Record

Deployments

Direct call recording is supported in all MBG deployment in any network profile.

To record internal devices, setup a MBG in a LAN network profile.

To record both internal and teleworker devices, setup one of the following configuration:

- An MBG on the LAN to handle internal devices and an MBG on the edge to handle teleworker devices. The CRE must make a connection to each MBG.
- (MiNET only) An MBG on the LAN to handle internal devices and an MBG on the edge to handle teleworker devices. The edge MBG is configured in a daisy-chain pointing teleworker devices to the LAN MBG. The CRE makes a single connection to the LAN MBG.
- MBG on the edge handling both internal and teleworker devices. All devices must be configured to use the external interface of MBG. This configuration requires additional bandwidth and teleworker licenses for all devices unless network routing allows internal devices to reach MBG's external interface via MBG's internal interface. The CRE makes a connection to the edge MBG.

## Indirect Call Recording

With indirect call recording, the remote devices are registered directly to MiVoice Business instead of the MBG. MBG acts as a broker between the call recorder, platform and devices. The device duplicates its audio stream and sends it to the CRE.

Indirect call recording is only supported on:

- MiNET 5300-series and 6900-series MiVoice IP Phones
- MiVoice Business release 5.0 SP1 or later
- Any MiNET device registered with any MBG. MBG adds Indirect Recording capability for all connected MiNET devices. This is primarily used to support Indirect Recording for teleworker sets.

Note:

- This mode is supported by a limited range of CREs
- To record MiNET 6900-series MiVoice IP Phones, the CRE must support the newer SRTP ciphers available in version 1.6+ of the SRC protocol.
- Recording tones cannot be injected by either the CRE or MBG
- A maximum of 3 CREs can request to record a given call
- The CRE might impose codec restrictions in the deployment of MiVoice Business

Deployments

For Indirect recording, use a LAN-based SRC with no sets connected to give the CRE access to all the sets that are connected to the MiVB. You can, however, use any MBG to gain this capability so an existing deployed MBG (for Teleworker) can also be used for indirect call recording.

- Enroll the CRE
- Direct Call Recording
- Indirect Call Recording SRC

Parent topic: Call Recording Service