# View ServiceLink Status

This panel provides updated ServiceLink status information for this server. Status information is downloaded from the Applications Management Center (AMC) to the server as part of the synchronization protocol.

You must activate ServiceLink before you can view status information.

## Online Activation

To activate ServiceLink online:

1. Obtain an Application Record ID (or service account ID) from your authorized reseller.

2. Under ServiceLink, click Status.

3. Enter your Application Record ID (also called Service account ID).

4. If the Internet is accessed via a proxy, enter:

1. - Address of proxy

   - TCP port used to connect to proxy
     The proxy server must be configured to forward TCP packets on the incoming port to the AMC address (sync.mitel-amc.com) on port 22.

5. Click Activate to synchronize with AMC and activate ServiceLink.

Following successful activation, MSL periodically reconnects to the AMC (every 24 hours by default) via a secure, encrypted connection to synchronize ServiceLink status information. New configuration instructions, such as services you have added or deleted to your AMC account, are updated at this time.

## Manual Synchronization with AMC

Although the system automatically synchronizes with the AMC on a periodic basis (every 24 hours by default), you can force an immediate synchronization at any time. This is useful to check the network connection between MSL and the AMC, attempt to clear major alarms that are generated if the automatic sync process fails, or to obtain up-to-date ServiceLink configuration information from the AMC. This procedure can be performed on systems that have been activated either online or offline.

To manually synchronize with the AMC:

1. Under ServiceLink, click Status.

2. Click the Sync button.

## Deactivation

If the system hardware has been changed or replaced, you will need to deactivate your ServiceLink account, reset your Hardware ID, re-enter your Application Record ID and then reactivate your ServiceLink account. Use the MSL server manager to complete all steps with the exception of resetting your Hardware ID, which must be done on the AMC. For more information on Hardware IDs, see the online help provided with your AMC account.

To deactivate ServiceLink:

1. Under ServiceLink, click Status.

2. Click the here link to access the deactivation screen.

3. Click Deactivate.

Note: Following deactivation, you must reset your hardware ID on the AMC and then reactivate your ServiceLink account using either the online or offline method.