# View a Call Flow Report

The report for a call flow contains statistics on how a call travels through the call flow. All call flows generate call flow reports that you can access. The report contains records of each call and how it was handled.

Note: Programming changes to a call flow automatically clears the call flow report.

To view a Call Flow Report:

1. From the navigation tree, click Call Director, and then click Reports.

2. Click View Call Flow Report.

3. Select Mailbox or Line Group from the Call Flow drop-down menu.

4. Enter the number of the mailbox or line group call flow.

5. Click View.

6. The Call Flow Statistics window opens with the report criteria.

Note: You can also view a call flow report when you are editing a call flow by selecting View Report from the Reports menu.

The following table lists the information in a call flow report:

Statistic | Meaning
Internal Calls | Number of incoming internal calls.
External Calls | Number of incoming external calls.
Total Calls | Total number of incoming calls.
Hourly Totals | Number of calls received during each hour.

For each action in the call flow, the following summary is provided:

Name | Name of the action used in the call flow.
Type | Type of action (e.g. Call Transfer; Greeting; etc.) applied to the call.
ID | A unique number assigned to the call flow action by Call Director.
Entry Count | The number of times a call flow action was entered.
Exit Count | The number of times each result of the call flow action was invoked.