# Call Records

Wakeup calls will be entered in the Event Recorder for these reasons:

- The user answered the call.

- The user chose snooze.

- The user did not answer, but the system allows more retries.

If the call is not answered and all snoozes and retries are used, the system records the failure in the Error Log and sends a message to the WakeUp administrator’s mailbox.

For more information about Event Recorder, see the Troubleshooting section of the NuPoint Unified Messaging Technician's Handbook.