# Initial Users and Services Provisioning

NOTE: Users must be provisioned using only one browser tab at a time.

NOTE: For MiVoice MX-ONE and MiVoice 5000 users, User and services provisioning is performed from the respective communication platform administration interface and not from the MiCollab Users and Services application. See the respective communication platform in MiCollab Platform Integration Guide for more details.

1. Add the communication platforms as network elements:

   - Under Applications, click Users and Services.

   - On the Network Element tab, click Add.

   - Complete the fields as required.

   - Click Save.

   Note: If MiCollab is to be integrated with one or more MiVoice Business communication platforms using Flow Through Provisioning, do not add the network elements. They will be added automatically during the start sharing and sync operation.

2. View your available licenses in the Licensing Information page.

3. Configure the Applications Suite Language.

4. Define Locations for the site.

5. Define the Departments for the site.

6. Optionally add custom user templates and roles that define the user and service data that is common to user groups.

Note: You can use the default templates by the system. The default templates are mapped to default UCC roles.and default UCC license bundles.

7. Provision the MiCollab user and service data using the method that is most suitable to your site:

For integrations with MiVoice Business communication platforms:

- Flow Through Provisioning: If you are configuring MiCollab with MiVoice Business servers, the recommended "best practice" is to configure Flow Through Provisioning and then add, edit and delete users from the MiCollab Users and Services application..

- Bulk Import from File: If you are installing MiCollab on a site with an existing MiVoice Business, export the user data to a comma separated (.csv) file and then import the file into MiCollab using the Bulk User Provisioning tool. For sites with a directory server, export the user data in LDAP Interchange Format (LDIF) and then import the LDIF file using the Bulk User Provisioning tool.

- Provisioning with IDS: If the site supports Integrated Directory Services (IDS), you can seed the USP database with entries from your corporate directory service database.

- Manually provision users: If this is a new site without an existing user database, you can provision users manually from the Users and Services application.

For integrations with MiVoice Office 250 or MiVoice Office 400 communication platforms:

- Bulk Import from File: If you are installing MiCollab on a site with an existing MiVoice Office 250 or MiVoice Office 400 system, export the user data to a comma separated (.csv) file and then import the file into MiCollab using the Bulk User Provisioning tool. For sites with a directory server, export the user data in LDAP Interchange Format (LDIF) and then import the LDIF file using the Bulk User Provisioning tool.

- Manually provision users: If this is a new site without an existing user database, you can provision users manually from the Users and Services application.

For integrations with MiVoice 5000 or MiVoice MX-ONE communication platforms:

- Provision from management platform: provision users with MiCollab services from the MiVoice 5000 or MiVoice MX-ONE management interface by assigning a MiCollab role to the user entry. Refer to the MiCollab Installation and Maintenance Guide for integration instructions

- Provisioning with IDS: If the site supports Integrated Directory Services (IDS), you can seed MiCollab Client Corporate Directory with contacts from the MiVoice 5000, MiVoice MX-ONE, or Active Directory database.