# Configuring Softkeys on a MiVoice Business ICP System

For additional information or detailed procedures for enabling Softkeys on a MiVoice Business ICP system, refer to the MiVoice Business System Administration Tool Help.

To enable the Softkey feature on the MiVoice Business ICP:

1. Upgrade to MiVoice Business ICP Release 5.1 UR 2 or later. Releases of the MiVoice Business ICP prior to 5.1 UR 2 have softkey functionality via the embedded voice mail feature, however, the NuPoint Softkeys feature can not be integrated with these earlier releases.

2. Ensure that all the IP telephones representing NuPoint ports are registered as 5240 IP devices if Record-A-Call is installed or 5020 IP devices if Record-A-Call is not installed. If you need to re-configure the telephones, reboot NuPoint so that it can re-register its devices.

3. Note that you must add as many phones of type 5020 or 5240 as are programmed on the NuPoint Unified Messaging server. See Mapping New NuPoint Extensions and Voice Mail Ports to the MiVoice Business ICP.

4. Set the set registration access code to match the access code entered in the NuPoint Unified Messaging server during configuration of the softkey MiVoice Business ICP integration. See Configuring the MiVoice Business ICP Softkey Integration for more information.

5. In the MiVoice Business System Administration Tool, enable the following Softkey Class of Service (COS) fields in the COS assignment form that applies to the NuPoint Unified Messaging ports (i.e. the phones used as ports):

   - Voice Mail Softkey set to "Yes".

   - COV/ONS/E&M Voice Mail Port

   - HCI/CTI/TAPI Call Control Allowed

   - HCI/CTI/TAPI Monitor Allowed.

6. Set Voice Mail Softkey to "Yes" in the COS assignment form that modifies the user's IP phone. This enables softkey functionality on the phones that can support it.