# Contacting Technical Support

If you encounter a problem with the product, first try to troubleshoot the issue yourself.

If you cannot resolve the issue, contact your local Mitel provider for technical support. All sales, service, and support are handled at the local level by your authorized Mitel provider.

If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site to locate a nearby office.

At a minimum, be prepared to provide the following:

- A description of the problem and when it occurred.
- The MiCollab Client version (see About Help and Versions) installed at the site.
- The versions for all Mitel integrated products installed at the site.
- The Mitel communications platform and software version used at the site.
- Any error messages and/or log files that are related to the issue.

Related Topics:

Administrator Tasks