# Adding an action

Adding an action is done by assigning a new action to a result of an existing action.

All call flows begin with the When I receive a call action.

There are no restrictions on the number and order of actions in call flow. The same action can be used more than once (see Reusing an Action).

To add an action to a call flow:

1. Do one of the following:

1. - For a new call flow, click on When I receive a call in the Call Flow display area.

   - For an existing call flow, click the action after which you want the new action added.

2. In the action’s Results area, click a link representing a result (there may be more than one).

3. From the New Actions menu that appears, select the desired action type.

4. The new action item is added to the Call Flow display area and automatically selected.

5. Program the desired properties for the new action. At this point you can either assign actions to the results of the new action, or return to the original action and assign actions to its unassigned results. To create a call flow with multiple instances of an action, each with unique properties, assign the actions different names.

6. Click Save. The call flow is saved.