# About Hot Desk Users

## Hot Desk Users (Internal)

Hot Desking allows anyone who is assigned as a "Hot Desk User" to log in to any available hot desk-enabled telephone. When a user logs into a hot desk device, the system associates that user's settings (such as directory number, COS/COR settings, display preferences (such as language), and button programming) with that device.

Once logged in, the user can

- Receive incoming calls at the set

- Place outgoing calls

- Retrieve voice messages

- Program and use feature keys

For information about programming the Hot Desk feature on the MiVoice Business, see the MiVoice Business System Administration Tool Help.

## ACD Hot Desk Users

This feature allows an agent to log into any hot desk enabled set or ACD set and the system re-registers the set with the agent's personal phone profile and ACD functionality. After the agent logs into the set, the agent has access to his or her own personal speed calls, features, and phone settings as well as the ACD agent functions. If you use hot desk ACD agents in a call center, you do not have to provide agents with separate phones for their personal use. Instead, you can make a pool of shared phones available to many agents and any hot desk enabled set or ACD set that a hot desk ACD agent logs into will also function as the agent's personal phone.

After a hot desk ACD agent logs in, the MiVoice Business system associates the user's personal phone settings, such as directory number, COS/COR settings, language display, and button programming with the set.

For information about programming the ACD Hot Desk users on the MiVoice Business, see the MiVoice Business System Administration Tool Help.

## External Hot Desk Users

External Hot Desking extends hot desking capabilities to an external device, which makes it appear as an extension on the system. When the external hot desk user (EHDU) is logged into the MiVoice Business, a caller only needs to dial the extension number assigned to the user and the system automatically rings the user's cell phone, home phone or other device of choice—including an extension on another private network or PBX.

As a PBX extension, the external device user has access to extension dialing along with select PBX features and enterprise CLID. CLID enables the telephone number of the calling party to be displayed on the display screen of the receivers telephone.

For information about programming the External Hot Desk users on the MiVoice Business, see the MiVoice Business System Administration Tool Help.

## SIP Softphone Hot Desk Users

This feature extends hot desking capabilities to a softphone, so that the user only need to perform one login and can attend calls on the go using user's cell phone, home phone, or other device of choice. The primary extension number entered while adding a new user using this feature will become the softphone number for the user. A user having Hotdesk SIP Softphone can also avail Teleworker service.

NOTE: If the client is registered to a Hotdesk extension and the Hotdesk gets logged out, the softphone is disabled automatically. If the user wants to use the softphone again, the softphone must be enabled using the softphone toggle from the client.

After a SIP softphone user logs in, the MIVB system associates the user's personal phone settings, such as directory number and other settings to the softphone.

NOTE: In MiVB there is no SIP Softphone Hot Desk User. Its only a user who logs into devices which supports Hot Desking, for example, like a SIP Softphone.