# Voicemail

The Voicemail action sends the caller to a NuPoint Unified Messaging mailbox. Normally the call is sent to a specific mailbox, but by using the Multi-key result of a Menu action the call can be sent to a caller-specified mailbox. If the mailbox is not specified, then the call is sent to the mailbox of the call-flow owner.

Note: During an upgrade from Release 10 to Release 11, a vacant Voicemail node in a call flow is replaced with a Message Center node. However, there is no change to the user-defined name of this node that is displayed in the call flow. For example, if the user had left the name as Voicemail in Release 10, then the type of node is changed to the Message Center node in Release 11, but the name displayed in the call flow remains as Voicemail.

The following table lists the configurable properties for the Voicemail action and its possible results:

Item | Value (default = bold) | Description/Notes
PROPERTIES
Name | <user-definable> Voicemail | Changing an action name renames all aliases of the action.
Transfer To | <destination> Specified Extension | Select the destination to which the call is to be transferred—Specified Extension or Gathered Digits.
Target Mailbox | <target voice mailbox> Blank | Enter the mailbox in which you want to leave a message. Can be explicitly defined, obtained from the caller (via the Multi-key result of a previous Menu action), or the mailbox of the call flow owner if left blank.
Suppress Greeting | Disabled | Suppresses the greeting that is played in the Target Mailbox.
Try Call Flow First | Disabled | Enables outgoing interflow. If the target number has a call flow, the call is transferred directly to the call flow instead of being transferred to the extension. See Override to configure the behavior for calls that are transferred to your call box through interflow.
RESULTS
Zero Press | Unassigned | Enables call processing within the current call flow when the user presses 0 after leaving a message.

## Programming a Voicemail Action

To program a Voicemail action:

1. Access the Call Flow page.

2. Do one of the following:

3. For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.

4. For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.

5. Click OK. The current call flow appears.

6. Add the Voicemail action to the call flow.

7. Under When I receive a Call, click the Voicemail action listed in the call flow. The action's Properties and Results appear at the bottom of the window.

8. Enter or modify the properties as needed. For information, see the table above.

9. Click Save. The call flow is saved.