# Visual Voice Mail Support

## Description

Visual Voice Mail is a feature of MiVoice Business software on the MiVoice Business ICP that allows you to visually interact with your voice mail on selected Mitel IP Phones. This feature enables the user to view the voice mail details (type, caller, time, duration) and view information concerning the person who left the voice mail.

For more information about Visual Voice Mail, see the MiVoice Business System Administration Tool Help available at Mitel OnLine.

## Conditions and Feature Interactions

- A maximum of 120 concurrent Visual Voice Mail sessions are possible to permit users to login, delete, or save their voice mail.

- A maximum of 120 audio connections to the voice mail system can be active at one time.

- A maximum of 50 IP Phones is supported.

- You are automatically logged out of the system after 5 minutes of inactivity.

- For internal calls originating from extensions that have a voice mailbox, Visual Voice Mail displays both the caller name and number. All other calls display "Unknown Caller" followed by the number (if available).

- Each user must have a NuPoint mailbox configured with a Feature Class of Service (FCOS) that contains feature bit 290 ("Unified Messaging - Web View"). To enable optional settings, ensure that the appropriate feature bit is added to the FCOS. For example, to enable "Give and Mark Urgent," add feature bit 018.

- NuPoint UM provides limited support for Visual Voice Mail message playback controls. While listening to a message, you can stop and restart it, but you cannot skip to the end, fast forward, rewind, or go to the beginning of the message. The advanced message playback controls are available only when Visual Voice Mail is implemented with an embedded voice mail system, not with NuPoint UM.