# Recording Custom Prompts

Recording prompts is not a feature of MiCollab Audio, Web and Video Conferencing and must be done externally, then saved in the proper format. Prompts are stored in 8 KHz, 8-bit or 16-bit, mono, mu-law, .wav format. In network environments where A-law encoding is used, the internal prompts are stored in mu-law format.

The file name of a custom prompt recording must match the existing file it is replacing. If a file name does not match, the file is ignored and the default prompt (and language) is used. For example, the “Welcome” prompt file name is 01.wav, therefore, the file replacing it must be named 01.wav.

NOTE: If the custom prompt you are recording contains a beep tone, you must include the tone when recording the prompt.