# NP Forms FCOS Configuration

The NuPoint Voice software includes a pre-defined FCOS for use with NP Forms, and pre-defined FCOS for Rotational and Tree mailboxes. There are also several individual FCOS bits that allow some flexibility in configuring NP Forms.

## NP Forms Default FCOS

- Default FCOS 16 contains all of the feature bits necessary for a Template mailbox. Optionally, you can add bit 139 to allow callers to access other options after completing an NP Form.

- Default FCOS 17 is predefined for a standard Rotational mailbox. Add feature bit 149 for Rotational mailboxes that are used in NP Forms.

- Default FCOS 06 contains all of the feature bits necessary for the Greeting Only mailboxes that play the questions to NP Forms callers.

- Default FCOS 15 is predefined to support Tree mailboxes. As an option, you can add feature bit 120 so that callers with rotary phones are automatically moved to the first Template (child) mailbox.

## NP Forms FCOS Bits

The FCOS bits that are useful in NP Forms applications are:

- 135 Defines template mailbox - A mailbox with this feature plays the greetings stored in its child mailboxes, sequentially, and records a response after each greeting.

- 136 Don’t say "End of Message" -When set to On for a Template mailbox, the system does not say "End of message" after each message is played or recorded.

- 138 Don’t say "Message complete" - When set to On for a Template mailbox, the system does not say "Recording complete" after each message is recorded.

- 139 Template: assume last greet mailbox FCOS -When set to On for a Template mailbox, the Template mailbox assumes the FCOS values of the last mailbox in distribution list 01 after playing the greeting, and call flow is altered accordingly. For example, if the last mailbox is a tree or chain mailbox, the caller can continue to interact with the system after completing the NP Form.

- When bit 139 is set to Off for a Template mailbox, callers always hear, "Thank you for calling, good-bye," after completing the NP Form.

- 149 Log into template through rotational mailbox - When set to On for a Rotational mailbox, a transcriber can call into the Rotational mailbox and automatically pick up the messages from all Template (child) mailboxes.

## NP Forms Limitations

An NP Forms application can generate a lot of responses from callers, and these responses must be transcribed and taken off of the system or they will fill up the available voice storage. The NP Forms application has some built-in limits to reduce the chances of this happening.

- Each NP Forms application can have a maximum of 190 Template mailboxes.

- There can be no more than 200 questions (Greeting Only mailboxes) in distribution list 01 of the first Template mailbox. The other Template mailboxes in the NP Form do not need a copy of the distribution list; the system uses the distribution list in the first Template mailbox.

- Each Template mailbox can store a maximum of 200 responses. Since most NP Forms consist of several questions, each caller leaves several responses. If an NP Form has four questions, a single Template mailbox can store responses from 50 callers (200 = 4*50).

- NP Forms Rotational mailboxes automatically rotate on full. You cannot assign the Index or Period type of rotation.

- The system deposits caller responses in the first Template mailbox until it is full, then it rotates to the second Template mailbox, and so on. It cycles through all of the Template mailboxes before again putting responses in the first Template mailbox.

If all Template mailboxes in an NP Forms application are full, callers hear, "I’m sorry, I cannot deliver your message now. Please try again later."

- Features Class of Service

- Default FCOS