# About the Documentation Set

All Mitel product documentation is available at Mitel Online. You must be a registered user.

To access product and technical documentation on Mitel Online:

1. Go to www.mitel.com, and click Login.

2. Log in to Mitel Online.

3. Move your pointer over Products and then click Product Documentation.

4. In the top menu bar, point to Applications and Solutions and then click MiCollab .

5. To view a document, click the document title.

6. To download a document, right-click on the name of the document, and click Save Target As.

Note: To view online help, ensure that Compatibility view is enabled for your browser. For example, to enable compatibility view in Internet Explorer 10.0, click Tools, click Compatibility view settings, and enable Display all websites in Compatibility view.

## MiCollab Documentation

- Installation and Maintenance Guide: provides platform requirements, software installation instructions and maintenance and troubleshooting procedures.

- Platform Integration Guide: provides instructions on how to configure the MiVoice Business, MiVoice Office 250, MiVoice 5000, and MiVoice MX-ONE communication platforms to support the MiCollab applications.

- Engineering Guidelines: highlight specific areas of the product that you must consider before installation. Use them to plan site installations.

- Administrator Portal Online Help: (this online help) provides the administrator with instructions about configuring the MiCollab server and maintaining the applications.

- MiCollab End User Portal Online Help: provides end users with instructions about setting up and using their MiCollab applications.

## End-User Guides

- Messaging User Guide

- TUI Quick Reference Guide

- Competitive TUI Voice Mail User Guide

- Competitive TUI Quick Reference Guide

## MBG (formerly Mitel Border Gateway)

- Remote Phone Configuration Guide

## Speech Auto Attendant

- See the NuPoint UM User Guide

## MiCollab Client

Engineering and Administrator Documentation

- MiCollab Client Advanced Engineering Guidelines: provides system requirements, configuration information, network diagrams, virtualization information, performance recommendations, system capacities.

- MiCollab Client Administrator Guide: includes PBX configuration information, Unified Communications specifications and hardware configuration information, and configuration information for integrated applications.

- MiCollab Client Administrator Online Help: provides a high-level overview of the provisioning process with links to task-related instructions. The task-related instructions provide detailed descriptions for fields and options.

End-user documentation

- MiCollab Client Quick Reference Guide: provides basic feature and usage information for the Desktop Client, Web Portal, Mobile Portal, and Mobile for BlackBerry. In addition, the quick reference guide provides basic installation instructions for the Desktop Client and Mobile for BlackBerry.

- Online Help for supported clients: embedded in the user interfaces, the help systems describe the interface elements, supported features, and provide task-related instructions

## AWV (formerly Mitel Collaboration Advanced)

- Web Conferencing and Remote Support Installation Manual: provides installation instructions and maintenance procedures.

- AWV User Guide: contains end user information and procedures for Mitel Collaboration Advanced.

- AWV Online Help: provides administration and programming procedures.

## Application Management Center (AMC)

- See the online help in your AMC Account