# Transfer to System Attendant

This procedure describes how to configure a server so a caller can press 0 to transfer to an attendant.

To configure transfer to system attendant:

1. From the navigation tree, click Offline Configuration > Edit Offline Configuration. The Offline Configuration navigation tree opens.

2. When prompted to Duplicate Active Configuration, click Yes.

3. In the navigation tree, click Line Groups, select the line group to modify, and then click Edit.

4. On the Voicemail tab, in the System Attendant’s Extension field, enter the number dialed by the application to connect the caller to the PBX attendant.

5. Do one of the following:

1. - To allow a caller to press 0 during, or after, a greeting, select the Key_0 for Attendant Transfer During Greeting check box.

   - To allow callers to press 0 only during the login sequence, clear this check box .

6. On the Dial String tab, in the Attendant's Transfer String field, enter the dial string that will put the caller on hold so the application can dial the PBX attendant.

7. In the navigation tree, select Commit Changes and Exit. Confirm the commit. Your changes are now saved to the duplicate (inactive) configuration. Configuration changes will not take effect until you have activated the inactive configuration.