# Call Flow Authoring Procedures - Overview

Regular Call Director users are assigned a call flow by their system administrator. The administrator can configure all parameters for the user, or give the user the ability to change some parameters. Advanced Call Director users can create their own call flows.

## Regular Call Director Users

If you are a Regular user and the system administrator has configured the parameters of your call flow for you, your Call Director tab will look something like the following example:

If you have the ability to change parameters, your Call Director tab will show which parameters you can change, as in the following example:

For information on changing the parameters shown, see Recording greetings and Schedule.

## Advanced Call Director Users

If you are an Advanced user, your system administrator has not assigned a call flow to you. You can create your own call flows and customize them as you choose.

For information on creating call flows see:

Starting with a template

Adding an action

Deleting an action

Reusing an action

Copying a call flow

Deleting a call flow

Inserting an action

Setting action properties

Setting the prompt language

Recording greetings

Viewing call flow paths

Printing call flows