# Allow a Transfer Automatically After a Greeting

To allow a caller to be transferred automatically to an attendant or a mailbox extension after playing a greeting:

## Transfer to an Attendant

1. Ensure that the mailbox from which a caller is transferred contains the desired greeting.

2. Specify an attendant extension in the mailbox. For the Attendant extension number: field or prompt, enter the number of the attendant’s extension that the caller is automatically transferred to after playing the greeting.

3. Customize an FCOS to include feature bit 063 (Call mailbox attendant after greeting). Ensure that this FCOS does not include bit 062 (Hang up immediately after greeting).

4. Assign the FCOS to the mailbox that transfers a caller to an attendant after the greeting plays.

## Transfer to a Mailbox Extension

1. Ensure that the mailbox from which a caller is transferred contains the desired greeting.

2. Specify an extension for the mailbox. For the mailbox Extension number: field or prompt, enter the number of the mailbox’s extension that the caller is automatically transferred to after playing the greeting.

3. Customize an FCOS to include feature 064 (Call mailbox user extension after greeting). Ensure that this FCOS does not include bit 062 (Hang up immediately after greeting).

4. Assign this FCOS to the mailbox that transfers a caller to the mailbox’s extension after the greeting plays.