# Extended Absence Greetings

An Extended Absence Greeting (EAG) tells callers that the person they are calling is away for an extended period of time. Callers do not have the option to skip the greeting. At the end of the greeting, callers can leave a message, transfer to the line-group attendant, or end the call.

You must assign FCOS 297 (Enable Extended Absence Greeting) to a mailbox to allow the user to record and enable an EAG. You can also assign 298 (Disable message delivery when Extended Absence Greeting is enabled). For information about how users can record and enable an EAG greeting for their mailbox, refer to the NuPoint Unified Messaging User Guide.

EAG is included in the base software and can be enabled for any NuPoint Unified Messaging user

Note: When EAG is enabled, you cannot log in to the Message Center directly from a remote phone. You must press the star (*) key before entering your mailbox number.