# Recorded Announcement Device (RAD)

## Description

One application of Call Director is to create a Recorded Announcement Device (RAD) for a line group. Recorded Announcement Device (RAD) functionality eliminates the need for external tape machines or other audio-playing devices. RADs are commonly employed in ACD environments to automatically answer lines and deliver pre-recorded messages such as, "All of our representatives are busy helping other callers, please continue to hold to maintain your call priority." When the RAD message finishes playing, the caller usually hears music-on-hold while waiting for an agent to become available. RAD messages may also give the caller information that answers their questions, thus resulting in a 'good' abandoned call. They may also provide advertising or promotional information to callers while they're waiting for someone to take their call.

To configure RAD functionality, create a call flow containing any number of Message actions and assign it to a Line Group.

## Conditions

The following conditions apply to the Recorded Announcement Device (RAD) feature:

- Use Call Director to create a call flow for line groups.

- When integrating NuPoint UM with a MiVoice Business ICP System, configure the NuPoint UM ports on the MiVoice Business ICP as 5240 IP devices if Record-A-Call is installed, and as 5020 IP devices if Record-A-Call is not installed.

- There cannot be more than one RAD per line group.

- To enable callers to press non-numeric DTMF keys such as # and * during playback of the RAD message, ensure that the ACD group interflow paths are configured correctly on the ICP.

## Programming

To program a RAD using Call Director, see the Call Director online help topic Voice Mail RADs.

To access Call Director online help:

1. Open your browser, and enter <IP address or host name of the NuPoint UM server>/npm-admin and sign in with the administrator user name and password.

2. In the Web Console window, click the Help link in the upper right corner.