# MiTeam Configuration

MiTeam is supported in the following deployments

- Enterprise Configuration - Non-Peered

- Enterprise Configuration - Peered

## Enterprise Configuration - Non-Peered

This section describes MiTeam configuration for non-peered Enterprise deployments. If your Enterprise has peered servers, see the following section.

Figure 1: MiTeam – Enterprise Configuration (Non-Peered)

By default, MiTeam is disabled. To enable MiTeam on an Enterprise:

1. Log into the MiCollab server manager.

2. Under Applications, click MiCollab Client Service.

3. Click Configure MiCollab Client Service.

4. Click the Enterprise tab.

5. Enter your e-mail address in the Administrator e-mail field to allow the system to send you MiTeam licensing notifications.

6. Under MiTeam Configuration Settings, check the MiTeam Configuration box. Access to MiTeam is granted to all new and pre-existing premium users after you enable this check box in the Enterprise tab.

7. Click Apply.

8. Click Show to display the OrganizationID. The OrganizationID is an identifier for the company in the MiTeam service provider. The Organization ID is used to facilitate services. Do not change the OrganizationID.

CAUTION: If you have already enabled MiTeam on an Enterprise, and then you delete the Enterprise, recreating the Enterprise will not restore MiTeam on that Enterprise.

Note: If a failure occurs, collect the log files and diagnostics (sosreport<file>.tar.gz) from the server manager View Log File page for Product Support. To have an OrganizationID reset, you must contact Product Support.

CAUTION: Perform a database backup after you enable MiTeam. If you restore a backup that was taken before MiTeam was enabled, you will be unable to re-enable MiTeam. You will require Mitel Product Support to help you re-enable MiTeam.

To give users MiTeam functionality:

- assign MiVoice Business users with license bundles that provide UCC Premium licenses

- assign MiVoice 5000, MiVoice MX-ONE, or MiVoice 400 users with Roles that provide UCC Premium licenses.

## Enterprise Configuration - Peered

In a peered Enterprise solution, all peered Enterprises must have the same MiTeam OrganizationID in order for all UCC Premium users with active MiTeam license subscriptions to join streams. The following figure shows an example of a peered configuration with MiTeam services:

Figure 2: MiTeam -- Peered Enterprise Configuration

## Adding MiTeam Services to a Peered Enterprise

1. After peering is set up, check the MiTeam Configuration box on one of the peered Enterprises. Then, the MiCollab server copies the MiTeam Organization ID to the other peered Enterprises. Do not enable MiTeam on the Enterprise servers until after they have been peered.

2. Enable the MiTeam Configuration box on each of the other peered Enterprises. If MiTeam configuration fails, a warning banner will be displayed in the MiCollab server manager. See Resolving Conflicting OrganizationIDs.

3. Perform a database backup.

## Adding Peering between Existing Enterprises

Peering is unidirectional from server to server. To allow all Premium UCC users on a site to participate in all streams, a fully meshed network of peered servers is recommended.

1. Check the MiTeam Configuration box on one of the peered Enterprises only. The OrganizationID is then propagated to the other peered Enterprises.

2. Next, check the MiTeam Configuration box on each of the other peered Enterprises.

3. When peering is being added, the Enterprises will compare their OrganizationIDs and if they are different then peering will fail to be configured. If the MiTeam configuration fails, a warning banner will be displayed in the MiCollab server manager. See Resolving Conflicting OrganizationIDs.

4. Perform a database backup.

## Resolving Conflicting OrganizationIDs

If Enterprises have different OrganizationIDs, you must choose one of the Organization IDs, copy it, and paste it into the field under the MiTeam Configuration heading on each of the other Enterprises.

Caution: If you change an OrganizationID, existing users will lose their chats, streams, and files that are associated with that OrganizationID.

1. Log into the server manager of the server that has the OrganizationID that you want to use for the site.

2. Under Applications, click MiCollab Client Service.

3. Click Configure MiCollab Client Service.

4. Click the Enterprise tab.

5. Under MiTeam Configuration, click Show to display the OrganizationID.

6. Copy the OrganizationID value. The figure below shows an example:

Figure 3: OrganizationID Example

7. Log into the server manager of the server where the OrganizationID needs to be replaced.

8. Click Show to display the OrganizationID.

9. Replace it with the one copied from the above step and click Apply.

10. Replace the OrganizationID on any other Peered Enterprises.