# Test Basic Connectivity

Run this test if MiNet devices and TFTP services are experiencing problems connecting to the configured ICPs. In addition to attempting to attempting to find signaling services, the test checks for connectivity with applications such as the MiContact Center and MiCollab Client.

#### Test Result Examples

MiVoice Business connections:

- Failed to reach MiVoice Business on UDP 20001/UDP 69 — means 53xx HTML applications will not download.

- Failure to reach TCP 6801/6802/6800 — means MiNET sets will not connect.

- Failure to reach TCP 3998/TCP 3999 — means SAC connections will fail.

MiCollab Client connections:

- Failed to reach MiCollab Client server on all TCP ports — means MiCollab Clients will not connect.

- Failed to reach MiCollab Client server on TCP port 5060 ("ucasip") — this is not a problem provided that you are running MiCollab Client Release 6.0 or later software.

MiContact Center (prarieFyre) connections:

- Failed to reach MiContact Center server on all TCP ports — means MiContact Center clients will not connect.

To run the basic connectivity test:

1. On the MBG main page, click the Administration tab , and then click Diagnostics.

2. Beside Basic connectivity tests, click Run.
   Test results are displayed.