# Handling calls

When you receive a MiCollab call from another MiCollab Client contact:

- If MiCollab Client is running in the background, a notification appears in the lower-right corner of your computer screen. Click the notification to open MiCollab Client.
- If MiCollab Client is running in the foreground, you can Accept, the call on Softphone or on Deskphone.

- Answering an incoming MiCollab call
- Decline a MiCollab call
- Placing a call on hold
- Resuming a call on hold
- Transferring a call
- Initiating a conference call
- Call handoff
- Hanging up a call
- Escalating a MiCollab audio call to a video call

Parent topic: Call features