# Troubleshooting

Send Diagnostics option allows you to create and send a issue report for your system administrator. The following table provides additional troubleshooting tips for MiCollab Client.

Problem or Error | Probable Cause | Solution
--- | --- | ---
Call error, send diagnostic report | No network connection | Check internet or network connectivity
The number was not recognized or call failed | Dialed or transferred the call to and invalid number | Check if the number is valid
Softphone not available | Softphone is disabled | Check if the softphone or deskphone is configured for the user
Call error | No devices available to make a call | Check if the softphone or deskphone is configured for the user Check if the softphone is registered on the Client. From Client's footer, click on device selection and enable the softphone
Outgoing call not initiated with a warning that no devices are available | Neither a PSP or a CTI device is free or enabled | Enable a softphone or connect a deskphone
Issues after downgrading the client to older versions | Client folders not deleted after downgrading | Delete the files and folders manually before downgrading
Failed to send the report or User not able to send diagnostic logs | Proxy setting connection between Client and server | Bypass the proxy server for the server. Create an exception for the server.

- Reset MiCollab Client to its default settings
- MiCollab Client diagnostics
- MiCollab Client server connection issues