# Stop MBG

Stopping MBG service can be done immediately or can be queued until all currently active calls are completed. Calls that are currently on Hold or in the Transfer state are not maintained.

To shut down the MBG server:

1. Navigate to the MBG main page. The Dashboard appears.

2. Under MBG status, click the MBG service tab. The Manage MBG service pop-up appears.

3. Do one of the following:

   - For immediate shutdown, click Stop.

     MBG service stops. On the Dashboard, the MBG service tab turns white.

   - For shut down after all currently active calls are completed, click Courtesy Down. While the MBG server waits for active calls to complete, the MBG service tab turns blue. After the calls are completed, the service is disabled. On the Dashboard, the MBG service tab turns white.

     Note: To override a Courtesy Down shutdown and force an immediate hard shutdown, click Stop and then click OK to confirm the shutdown. MBG stops immediately and is disabled.

Parent topic: Maintenance