AI

AI, and generative AI, in particular, is one of the most transformative technologies of our lifetime.

Just as quickly as artificial intelligence (AI) and machine learning (ML) are advancing, the banking, financial services, and insurance industry (BFSI) is leveraging the technology to increase efficiency, minimize risk, and improve the customer experience. Fifty-eight percent of financial leaders believe AI is vital to their company’s future success – a 49% increase from 2022, according to the 2023 State of AI in Financial Services.

Artificial intelligence (AI) and machine learning (ML) are trending in the healthcare industry now – but they’re more than just fads. With the widespread adoption of telemedicine during COVID-19 and the need to reduce costs while treating record numbers of patients, AI and ML can potentially transform the medical sector.

Sally is the front desk manager at a local hotel. The front desk handset has been dropping calls. She reaches out to the telephony provider’s contact center to see if they can help.